Absolutely disgraceful. 3 bond and seals missed from my order yet the cheaper items sent. Emailed twice about this and had no response yet they manage to email me asking how my experience was. Not goo... See more
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See what reviewers are saying
I love this company so much they have the best brushes in my opinion love the foundation brush and great quality! Nothing compares and I’ve tried many! I’ve even stockpiled them just in case they disc... See more
Fabulous quality items at an unbelievable price in their rebranding sale. Easily blended and buildable bronzers, blushes, contour wands and lipsticks. Lip pencils glide on the lips and wear well. Sad... See more
Company replied
First time ordering direct from Doll Beauty and I’m very pleased : ) The whole process was a pleasure, right down to the cute heart-covered paper my order was wrapped in in the box <3 My order was dis... See more
Company replied
Company details
- Beauty product supplier
- Beauty Salon
- Beauty supply store
- Cosmetics Industry
- Cosmetics shop
- Cosmetics wholesaler
About Doll Beauty
Written by the company
About Doll Beauty
Doll Beauty is a UK based beauty brand shipping within the UK & internationally. Founded in 2016 by MUA's and beauty experts Danielle Gregory & Samantha Allen, the brand has seen significant growth from conception. The brand now boasts partnerships with a number of online retailers, a growing number of international stockists & a recently opened flagship salon. The products; tailored for the modest budget cater to a wide demographic factoring in all ages, skin types & needs.
What do we stand for?
Doll Beauty are recognised within the industry for creating compelling campaigns reflecting the originality & creative qualities of the products themselves; at all times reflecting inclusivity within the beauty industry. At present, the brand is available to purchase in a number of territories including the UK, United states & Australia. Built upon an unrivalled loyalty from its customer base, Doll Beauty is a firm favourite amongst celebrities, influencers & beauty experts worldwide; continually maintaining the high level of quality & customer service at all times.
Contact info
PO BOX 138, OL10 9BH, HEYWOOD, United Kingdom
- 0330 088 6480
- customerservice@dollbeauty.com
- www.dollbeauty.com
4.4
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great experience when ordering…
Always great experience when ordering from Doll Beauty. Quick delivery and gorgeous products 🩷
28 February 2025
Unprompted review
Reply from Doll Beauty
Hi Chloe,
Thank you so much for the five star review!
I am so happy that you love the products and the speedy delivery!
Kind regards,
Becky xx
I am a working makeup artist and have…
I am a working makeup artist and have to say doll beauty is one of my most favourite brands to use even compared to a lot of “higher” end brands . I also teach a lot of lessons and everyone who uses there products in these lessons also becomes obsessed with them 👏🙌
2 April 2025
Unprompted review
Reply from Doll Beauty
HI Naomi,
Thank you so much for the fab review!
We are so pleased you love our products, and thank you so much for sharing these during your lessons with the students!
Kind regards,
Becky xx
Always have such an amazing experience…
Always have such an amazing experience with doll 💓
{Sarajadeslooks} always will love doll!!!
27 March 2025
Unprompted review
Reply from Doll Beauty
Hi Sara,
Thank you so much for the amazing review!
We are so pleased we are able to make every experience a great one when you shop with us, thank you so much for all of your support!
Kind regards,
Becky xx
Absolutely love all doll beauty…
Absolutely love all doll beauty products super excited for the rebrand also had the pleasure to meet the doll beauty team at their beauty event in Manchester and they was all lovely ☺️💗
2 March 2025
Unprompted review
Reply from Doll Beauty
Hi Tara,
Thank you so much for the great review!
I am so pleased you love the products and are as excited as we are for the rebrand! The team loved meeting you as well!
Kind regards,
Becky xx
Love love love Doll Beauty products !
Love love love Doll Beauty products !
I have virtually every item, and once I had a lipgloss missing from my order, messaged them and they sent it out to me straight away, nothing was too much trouble, 5 Stars ⭐️⭐️⭐️⭐️⭐️
7 March 2025
Unprompted review
Reply from Doll Beauty
Hi Suzanne,
Thank you so much for the lovely review.
I am so pleased you love all of the products and I am so glad we were able to solve the issue you had with one of your orders.
Kind regards,
Becky xx
not one bad thing to say about this…
not one bad thing to say about this brand. i love doll beauty, they have put prices down so much all due to the rebrand, i love all there products especially the cream bronzers and the blushers, i would recommend this brand to anyone asking not just for affordable items but also for the quality of every item xxx
2 April 2025
Unprompted review
Reply from Doll Beauty
Hey,
Thank you so much for leaving us this amazing 5 star review! This is so kind we're so glad you love all of our products! We always try our best to provide the best quality and price!
Kind regards,
Tiegan xxx
Doll beauty you saved me!
Doll beauty you saved me!! I celebrate Eid and I literally bought half of the products used on the day from you guys. I love the kiss my sass lipliner, your lashes and your contour formula so much and it made me look great x
2 April 2025
Unprompted review
Reply from Doll Beauty
Hey Laiba,
Thank you so much for leaving us this amazing 5 star review! We're so happy you love our products and you wore them on Eid!
Kind regards,
Tiegan xxx
These products are amazing
These products are amazing! Every single one of them! Fast shipping! Cute packaging! Everything is 10/10 couldn’t recommend anymore!
2 April 2025
Unprompted review
Reply from Doll Beauty
Hey,
Thank you so much for leaving us this amazing 5 star review!
Kind regards,
Tiegan xxx
Couldn’t fault it!
The girls at Doll Beauty are so incredible helpful and friendly! The products are amazing and there’s such range of colours through everything is so inclusive for everyone. I really couldn’t fault them! I can’t wait for the rebrand, I’m running out of space the amount of products I have 😂
2 April 2025
Unprompted review
Reply from Doll Beauty
Hey Grace,
Thank you so so much for taking the time to leave this lovely 5 star review! We're so glad you love our products!
Kind regards,
Tiegan xxx
Brought the makeup bag in pink for me…
Brought the makeup bag in pink for me and my daughter she love it also brought the lipliners they are great and glide on so nicely without minimal effort
2 April 2025
Unprompted review
Reply from Doll Beauty
Hey Mariam,
Thank you for taking the time to leave this amazing 5 star review we're so glad you loved the makeup bag and lipliners xx
Kind regards,
Tiegan xx
She fine Lip liners are the best!!
She fine Lip liners are the best!!! And the aperdoll spritz blushes 😍😍😍😍
25 March 2025
Unprompted review
Reply from Doll Beauty
Hey Annie,
Thank you so so much for taking the time to leave this 5 star review it means the world to us! We're so glad you love our products especially our liners and blusher!
Kind regards,
Tiegan xxx
Love doll beauty
Love doll beauty, tiegan is lovely always gives nicest compliments on my videos, such kind hearted, I have bought so much since the rebrand sale, amazing products and quality is amazing, my favourite is the contour wand, blushes and lashes, still need to grab a highlighter!!
2 April 2025
Unprompted review
Reply from Doll Beauty
Hey Emily,
Thank you so so much for the kind words it doesn't go unnoticed, we really appreciate it! So happy you love the rebrand and the products we have! Keep tagging us in the videos as we love to see!
Kind regards,
Tiegan xxx
The best 🩷
Always 10/10 experience ! Products come super fast and the packaging is always lovely 🩷
28 March 2025
Unprompted review
Reply from Doll Beauty
Hey Leah,
Thank you for taking the time to leave this amazing 5 star review we really appreciate it, it means the world to us! We're so glad you love the packaging and your order came quickly!
Kind regards,
Tieg xxx
Not only the best products but the best brand!
The best make up products, doll beauty is an essential in my professional make up kit and my personal make up bag!
Excellent customer service.
26 March 2025
Reply from Doll Beauty
Hey Heather,
Thank you for taking the time to leave this incredible 5 star review we really appreciate it! We're so so happy you love our products for yourself and clients!
Kind regards,
Tiegan xxx
Do not order
If you’re from outside England, do not order . I ordered a pair of lashes and had to pay 14 euro’s for shipping while the lashes were 5 euro and the order did not arrive. Since the order will not arrive ( its been 2 weeks since it shouldve been delivered) I can’t get my money back. Doll beauty has the no refund policy which is absurd.
25 March 2025
Reply from Doll Beauty
Hey Aloha,
Thank you for leaving us this review, we're so sorry to hear that you have not received your order, I can see from the tracking that it says it was dispatched on the 25th of March.
I can see it says there was a issue with your address provided. We cannot see any emails from you regarding this, without being informed on this we are not able to assist you as we aren't aware it has not arrived.
We ask that you contact us regarding any issues as that way we can get a replacement order sent out to you. We do also have a returns policy which you can see here:
https://dollbeauty.com/pages/returns-policy
Kind regards,
Tiegan
Excellent service and good quality…
I was suprised at how quick my package arrived, it was packaged well in a box with lovely pink paper and the blushers are absolutely beautiful.
I would highly recommend Doll beauty to anyone who likes make-up.
25 March 2025
Reply from Doll Beauty
Hey Louise,
Thank you for taking the time to leave this amazing 5 star review it means the world to us! We're so happy you would recommend us to people who love makeup!
Kind regards,
Tieg xxx
Reply from Doll Beauty
Hey Bethany, we're so sorry to hear that you have not received your order, I can see from the tracking that it says it was dispatched on the 24th March. We cannot see any emails from you regarding this, without being informed on this we are not able to assist you as we aren't aware it has not arrived.
We ask that you contact us regarding any issues as that way we can get a replacement order sent out to you.
Kind regards,
Tiegan x
Fab liners :)
24 March 2025
Reply from Doll Beauty
Hey Daniela,
Thank you for taking the time to leave us a 5 star review we're so glad that you love our liners!
Kind regards,
Tiegan x
Haven’t received my order
10 March 2025
Reply from Doll Beauty
Hey Angela, we're so sorry to hear that you have not received your order, I can see from the tracking that it says it was dispatched on the 10th of March. We cannot see any emails from you regarding this, without being informed on this we are not able to assist you as we aren't aware it has not arrived.
We ask that you contact us regarding any issues as that way we can get a replacement order sent out to you.
Kind regards,
Tiegan x
My products were delivered super quick
My products were delivered super quick, I had an issue with a missing item and it was resolved very quickly. Will 100% order from Doll beauty again . Customer service was second to none
21 March 2025
Reply from Doll Beauty
Hey Tammy,
Thank you so much for taking the time to leave us a 5 star review, we're so sorry you had a issue with a item but we're so glad we could assist you on this and that you are happy with this!
Kind regards,
Tiegan xxx
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