I have bought multiple items from Simon and have always been completely satisfied with my purchases. Delivery is quick, items are well packaged and the ability to buy collectibles in the UK that are... See more
Company replied
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Having ordered several times now from Simon's Collectibles, I've been very pleased with my purchases which came beautifully wrapped and in perfect condition. His site is a great source of interesting... See more
Absolutely 5 star in every way. The most helpful person, goes above and beyond. Superb communication, delivery and quality. Simon sourced toys for us from the USA and had them shipped over. Personal... See more
I pre-ordered the Monster High doll 'Draculara' as a surprise for my daughter for Christmas. Delivery was given as mid December. I received an email on the 20th to say my order was being processed an... See more
Company replied
Company details
Written by the company
We offer a selection of dolls, toys and gifts for kid ultra and kids alike, including difficult to come by in the UK and EU, such as Barbie Signature dolls. Our store is the first, and currently only, official European dealer for Mizi & Friends dolls by JHDFASHIONDOLL. What’s more, we endeavour to offer you these items at reasonable prices too! We also have a range of other toys and gifts from retro brands such as Care Bears, My Little Pony and Masters Of The Universe. New products are added all the time so please check back often and be sure to join our mailing list to keep updated!
Contact info
20 Delta House, Bride Wharf, KT16 8NA, Chertsey, United Kingdom
- 020 7099 5381
- info@dollstoysngifts.co.uk
- www.dollstoysngifts.co.uk
4.7
Excellent
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The package was sent quickly and arrive…
The package was sent quickly and arrive fast. I will come back for more purchases! Excellent service!
26 October 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
Quick secure delivery
Quick secure delivery - great packaging. Great items at fair prices
18 October 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
Fab service from Simon!
16 October 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
Great communication and fast shipping
Great communication and fast shipping. Very happy.
14 October 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
You guys did a great job to protect the…
You guys did a great job to protect the products from getting damage and the fashion dolls is in great condition so thank you!
22 September 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
The doll never shipped
I preordered my doll. I waited months long.They never shipped it.They didn't even try to contact with the post office..I had a feeling like they sell it to someone else because the tracking code they gave me was always written that "it is not ready yet to ship please contact with the sender" by royal mail. Mizi doll service i don't recommend
22 September 2021
Reply from Simon’s Collectibles
I am so sorry there was an issue with your delivery. I never did get a sattisfactory answer from the RM, hence the full refund made in good faith.
Fantastic service, delivery & purchase. Highly recommend.
Fantastic service and really fast delivery time. I am over the moon with my purchase of a Molly American Girl doll. She is lovely. I would highly recommend Simon's Collectibles and will certainly order from Simon's again in the future.
17 September 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
Excellent service
Excellent service
Fabulous items, well packaged and a speedy delivery, great communication, five stars all round!!
15 September 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
I have bought several.times and can…
I have bought several.times and can highly recommend Simon's Collectibles. The American girl items I have bought are very fairly priced. Delivery is quick and goods are well packaged. Excellent communication and the added bonus of a loyalty scheme.
15 September 2021
Happy customer!!
Amazing service and wonderful deals for the products. I especially enjoy the rewards program. I’ve ordered several dolls and outfits from Simon and wouldn’t change to anyone else to supply my AG goods. Thank you x
15 September 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
Great products and fab service.
15 September 2021
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
Reply from Simon’s Collectibles
Thank you so much for the lovely feedback!
Shocking customer service
I am just in receipt of your message! I am shocked! I don’t know the brand and many outlets have sales where the delivery cost is higher than the actual product to clear stock so why should I think any different?
My daughter wanted a doll with green hair for her birthday and you have ruined her special day! You say it was a systems error - you have not even offered an apology and have cancelled my order without any form of communication or discussion. This is shocking customer service and hope you are proud of yourself.
I always look to support small businesses because they go the extra mile! I will certainly make my feelings known as customers should not be treated like this even if you had made a mistake!
19 August 2021
Unprompted review
Reply from Simon’s Collectibles
So sorry to hear that you are upset that a £150 doll was incorrectly advertised as being on sale for £0.00. That would be some sale, I'm sure you would agree! For future reference there is a wonderful site in the UK called My Doll Collection who specialise in American Girl dolls.
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