Dolphin Music Reviews 

1,126
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Simple & hassle free shipping. Quality products, in this instance guitar parts, that are very competitively priced, and delivered next day. Very quick comms, order confirmed, dispatched etc. Delive... See more

Rated 1 out of 5 stars

Waited 3 weeks for an item that was listed as in stock on their website. After a week, I chased them up to find that they didn't have it in stock, but didn't think to call me or order a new one from... See more

Rated 5 out of 5 stars

Dolphin Music came up trumps again by giving me 10% discount on Black Friday against a Roland FP-90 Digital Piano which Roland have not yet supplied - having only just launched the product in the USA.... See more

Rated 3 out of 5 stars

Ordered on an overnight but called them when the item hadn't been delivered after a week. Customer service told me he couldn't understand why but would check and told me that my o/n premium would be r... See more

Company details

  1. Musical instrument shop

Information provided by various external sources

Buy all your musical instruments including guitars, amps, and studio equipment at Dolphin Music, the UK's leading online musical instrument specialist.


Contact info

3.0

Average

TrustScore 3 out of 5

1k reviews

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3.0

All reviews

(1,126)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and quick service

Why you had to send 3 cymbal stop via DPD when a small envelope and postage would have been more convenient and less costly, but at least they arrived the following day.

11 November 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

I had been trying to acquire a gig bag with the Yamaha Logo on it, but to no avail at a reasonable price (most being imports from the US, which had big price for transportation). Dolphin Music had one and I purchased it; no fuss - got exactly what I wanted!

6 November 2016
Unprompted review
Rated 4 out of 5 stars

Good Service

Good service - minor issue with delivery dealt with effectively as soon as I called.

4 November 2016
Unprompted review
Rated 4 out of 5 stars

Efficient service

Only one area for improvement. Could have let me know item was out of stock and so delaying it being ordered in and then posted out.

I liked being able to track the delivery down to a one hour slot. This was very helpful. Staff very professional and helpful.

2 November 2016
Unprompted review
Rated 3 out of 5 stars

Delayed delivery

Although I placed the order before the cut off time it was not delivered the next day as promised. As this was to be a surprise birthday present for my husband the delay did cause problems in keeping the delivery secret

29 October 2016
Unprompted review
Rated 5 out of 5 stars

SE X1T

After much deliberation I decided to purchase the SE electronics X1T valve microphone at the stunning price of £149, I am extremely pleased with my purchase.I have already used it to record both vocals and acoustic guitar and the results are amazing with a rich and warm sound for vocals and guitar.
I ordered the item on Monday 24th and received it on the 26th another great purchase from Dolphin

27 October 2016
Unprompted review
Rated 5 out of 5 stars

Cable leads

Ordered audio cable leads that I needed fast as I lost the ones I had so I ordered these from dolphin and they come the next day very very good service and very quick

23 October 2016
Unprompted review
Rated 1 out of 5 stars

Shocking service & terrible communication

Waited 3 weeks for an item that was listed as in stock on their website. After a week, I chased them up to find that they didn't have it in stock, but didn't think to call me or order a new one from their supplier. Anyway, another two weeks later I chase them up again to find one was delivered by supplier but sitting in their warehouse. I won't be using dolphin music again (also apparently my name on their system is as?)

17 October 2016
Unprompted review
Rated 5 out of 5 stars

fender acoustic

brilliant guitar for the money and dolphin music were fantastic to deal with not a problem
and very very fast delivery

13 October 2016
Unprompted review
Rated 2 out of 5 stars

Power supply BLACKSTAR and guitar strings

Purchased on line - SP60036531 22nd Set - paid extra for Saturday delivery as present to son

did not arrive - no explanation
sent email and told it was not in stock, but website said it was. apology given - free set of strings promised to compensate plus reimbursement of postage
Told it would arrive on Saturday 8th October, but it arrived Sunday 9th October

Power supply arrived without a figure 8 lead therefore could not use and guitar strings were the wrong gauge.

Informed by son figure 8 arrived today 11th October - when asked about the strings being the wrong gauge I was informed by email that they were additional to the order and free and I am sure I could find a use for them

This is an unsatisfactory experience which you need to made aware of as the power supply was a gift for my son. I feel that I have been taken advantage of as I am a postal customer. You're website has inaccurate information and the product when it arrived was incomplete and the guitar strings to compensate were wrong. I would have selected another website but you showed the product was in stock

Sorry I can not recommend you or as I have found out PMT which is my son's local guitar shop

Please can you respond to my email so I am aware you have received my feedback and will not be ignored

Irene Palmer

11 October 2016
Unprompted review
Rated 5 out of 5 stars

Fantastically helpful

I was recommended Dolphin Music by a friend who said they are very helpful. Absolutely! I am a newcomer to home recording and in the throes of setting up my studio. Simon spent as long as I needed on the phone with me advising me on technical aspects of the gear I want. He couldn't have been more helpful or patient. I am delighted with the experience and will definitely use Dolphin in the future as my gear needs expand.

10 October 2016
Unprompted review

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