Domino's Pizza Reviews 

2,627
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, most reviewers were unhappy with their experience overall. Many customers expressed disappointment with the product, citing issues with the quality of the pizza, such as small sizes, lack of toppings, and poor taste. Reviewers frequently found the prices to be too high, especially when considering the perceived value and the actual cost after applying special offers. Numerous people also reported problems with their orders, including incorrect items, missing sauces, and cold food upon delivery. Some reviewers were not happy with the staff, mentioning rude interactions, unhelpful employees, and difficulties with order processing. Conversely, a small portion of people felt satisfied with their experience, praising friendly drivers, good service, and delicious food.

What people talk about most

Product

Reviewers highlight negative aspects of product quality, with many expressing disappointment over receiving... See more

Order

Consumers report significant dissatisfaction with their orders, citing issues such as incorrect items,... See more

Quality

Reviewers mention negative feedback about quality, with many describing pizzas as horrible, overcooked, dried... See more

Price

Users describe negative interactions with price, often finding products to be expensive and not worth the... See more

Staff

People report ambiguous experiences with staff, with some customers praising friendly and helpful employees... See more

Reviews shaping this summary

Rated 2 out of 5 stars

They want all the money for delivery maybe you double check who want to work and the pizza and bread ir wings no effort no cause no shits on how you wanted getting worst every day just sad and nothing... See more

Rated 2 out of 5 stars

I have been a Dominos customer for over 20 years. I am very disappointed with the company now, will not be ordering again. The new website is hard to navigate, my “free” rewards pizza has to include... See more

Rated 1 out of 5 stars

"Large" pizza measured 24cm diameter ... that's 36% smaller in area (ie, the actual amount of pizza you get) than a standard 30cm pizza. This surely makes their pizzas the most expensive on the market... See more

Rated 1 out of 5 stars

Terrible. Worst pizza ever. We ordered the extravaganza and instead of good veggies we got dried up old terrible very old awful crap. We ended up throwing most of it away. We'll never order another Do... See more


Company details

  1. Pizza Delivery
  2. Online Food Ordering Service
  3. Take away service

Information provided by various external sources

Get Pizza, Oven Baked Sandwiches, Bread Bowl Pasta and more delivered. Order online, then track it every step of the way. Find hot deals every day.


Contact info

1.8

Poor

TrustScore 2 out of 5

3k reviews

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No history of asking for reviews

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1.8

All reviews

(2,627)

431 reviews in the last 12 months

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Rated 2 out of 5 stars

No confirmation of order

I am giving them a star because the manager at my location was actually interested in hearing about what went wrong so he could see if he can help other customers.

I ordered without the app because I just wanted comfort food today... I won't order regularly. I got a confirmation message order sent and even Steve is making it now. Then nothing...no email, no text and I couldn't even (or at least it wasn't easy to) go back to the site I ordered on and see my status. I tried calling and then realized that it had said ready in about 18 minutes and it had been 30. Luckily I live very close...I went and was expecting to hear no order went through but they had it and the manager had no idea why I didn't get a confirmation beyond "we want people to use the app".

Today happened to be the first week day of spring break locally, so when I got no confirmation I thought maybe they got very busy and the pizza would be substantially delayed, but if that happens most restaurants text you with an order delayed message. I happened to have paid via using cash on arrival, but if I had used a credit card and not gone assuming the order didn't go through I would have had to figure out if I was charged anyway and then deal with seeing if I never got the pizza could be a reason to cancel if I had no evidence to prove the order was in fact placed but I didn't get any confirmation it was ready to pick up.

Pizza was fine but nothing special, and a small with a small soda is more than a medium with a 2 liter soda that's the meal deal.. and I did carry out, so this isn't because there is a fee for delivery for a small order. Single people who want to control their weight are frequently "punished" this way by chain pizza restaurants and it's annoying.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible managment in north adams…

Terrible managment in north adams store.They should be closed down.Pizza was wrong as well as stale and horrible to eat.They refused to refund or come back to pick up pizza and send me fresh ones!

16 March 2026
Unprompted review
Rated 3 out of 5 stars

Ordered 3 large pizzas one bbq sauce…

Ordered 3 large pizzas one bbq sauce meat lovers with cheese crust,the other 2 were bbq sauce pineapple pepperonis bacon sausage with cheese crust one my order was with out cheese crusts nd when I called to let them the order was not right they said I didn't have a order in for my address or my number I just want my pizzas replaced this is crazy

15 March 2026
Unprompted review
Rated 1 out of 5 stars

We Ordered 2 pizzas from Dominoes in…

We Ordered 2 pizzas from Dominoes in Marinette, Wisconsin. Pizzas were burned, hardly had any of my requested toppings on both and was cold. The worst part was it was the 9.99 pizza special and it cost me 50.00!!!! I will NEVER order from them again. Absolutely horrible ! Could not even eat them. Customer service was terrible.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered large Hawaiian pizza

Ordered large Hawaiian pizza, small margarita pizza, 2 x fries which cost £35.00. Absolutely rubbish. The fries tasted like they’ve been reheated in a microwave! Terrible food never by this food absolute ripoff

14 March 2026
Unprompted review
Rated 2 out of 5 stars

Tardy, Lukewarm, and Overcooked

We ordered for the big game and it was a total disappointment. Delivery took much longer than estimated, and when the food finally arrived, the pizza was lukewarm and the crust was overcooked and dry. It felt like our entire order was sitting around for a while. Usually Domino's is faster, but this experience was very frustrating and not worth the price.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Items missing, refuse to correct the order or to give refund.

Ordered 2 cheesy breads to be delivered to my hotel room. Both were missing the marinara sauce. Also paid for an extra marinara sauce that was also missing. Called and was told, "IF someone else orders delivery in your area, we will have the driver drop off the sauces. That's the best we can do" They are 2.6 miles from my hotel. I waited an hour and called to request a refund. Refund was denied but I was told a driver was on the way with my missing items. Waited another hour and 45 minutes before calling again. Was told, "I'm going to discuss this with my manager and get this figured out for you". Again 2.6 miles away. It's now been 4 hours. Still hungry, but too mad to eat dry cheesy bread with no sauce. What a night. Never ever again with domino's.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Tried to order the $9.99 promoted 7…

Tried to order the $9.99 promoted 7 toppings large (--it's really a little 14" ) pie 5 times on line during he past 2 days. IMPOSSIBLE to get their web site to place the orders. Contacted the corp and their response was insulting.
DO NOT ORDER DOMINO'S PIZZA.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Dominos on Glover Ave in Enterprise.

Dominos on Glover Ave in Enterprise.
People were very nice and they tossed the homemade dough resulting in NY like crust...they did good. 5-stars
The pizza uses a blend of cheese off some mozzarella then a blend of powder cheddar and parmesan like you get in the Kraft green cylindrical container. Terrible taste.
I also got wings and they were simply disgusting. Quick frozen and cooked. Then then sauce (hot sauce) was sprinkled on. Horrible and not worth 11-dollars for 8 wings. They also had that taste that frozen foods get.....I suggest that Papa Johns is well above Dominos and of course Mello-Mushroom right up the street for about 5-dollars more. Buffalo Wings for wings but Mello Mushroom has excellent wings as well. Stay clear of Dominos to avoid dissapointment

10 March 2026
Unprompted review
Rated 2 out of 5 stars

Never again…

I have never ordered from dominos and never will again ,my pizza took an hour and a half and it came cold like it was in the fridge and I sent a complaint to there website and they could give 2 shits and it had nothing on it and cost 40 dollars with the tip for a 14 " pizza, dont go there unless your desperate

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Very rude staff

Very rude staff, Margaret in particular. She can't answer a simple question and hangs up on you. They talk over you and won't let you get 4 words out, much less an entire sentence. They lie to customers and then call the police and lie to them. I got food poisoning from here because Margaret is nasty and didn't have good hygiene. I would NOT order from here. You'll get food poisoning because of disgusting hygiene practices...or should I say lack thereof. Beware! You've been warned.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Mushrooms on only TWO slices.

I ordered on the app for pickup. I ordered two medium pizzas, one Alfredo and spinach, one that was half pepperoni, and half pepperoni with mushroom, some wings, and then 3 lava crunch cakes. The Alfredo pizza barely had any spinach on it, and the second pizza only had mushrooms on two slices. The wings barely had any sauce on them. If I could give zero stars, I would. The lava cakes are the only saving grace from this order.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Domino's customer service I experienced was a laughing staff and it manager with an attitude.

Chatham, Illinois, Domino's store number 2896: I ordered a large pizza on sale for $9.99, with all the toppings I wanted for the same price. I picked up the pizza and brought it home. It was beyond the worst pizza I had ever eaten in my 64 years of life. I called to let them know and was told to wait 10 minutes, and they would remake the pizza with actual sauce that I could taste and see. I waited 10 minutes and went back to the drive-through, as I was told on the phone that they would make me another one. The manager met me and told me they could not give me a refund or start a remake pizza unless I brought the old pizza back. It would have been nice to know this before wasting gas and time. So I went back, got the pizza, brought it back to the store, and got a major attitude from the manager, who stated she would not remake a pizza or refund my money because most of this pizza was gone. I tried to explain to her that the pieces we had taken bites out of I did not bring back; we had thrown them away, and most of the pizza was there. I took pictures. I heard all the staff in the background laughing hysterically, making comments. I told the manager I would go ahead and contact corporate and leave a complaint. She told me it would do no good because she's the one that gets all the complaints and handles them. I tried to explain to her that it's a franchise and they do have a corporation with more laughter and more attitude, I left the pizza.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered and paid for a pizza online…

I ordered (order #2162) and paid for a pizza online for carside pickup as I have done numerous times before at Dominoes #1193. I watched the tracker and arrived when the app said it was ready for pickup. After waiting 10 minutes I called and was told they had no record of my order even after telling me it was ready. I had to go into the store to verify the order on my phone. I am disabled so this was not easy. I was treated very rudely. Finally she told me they could prepare my order but I would have to wait. I stood there for over 30 minutes. When I got home the order was not accurate. So for a pizza to be picked up at 3:45 I waited until 4:25. I am not a happy camper and will not likely return to this store or domino’s again.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Complete con job with their…

Complete con job with their “free”pizza. It’s not free and you will end up paying more for a$6 pizza than its woetrth. To get your free pizza you have to spend $13. Complete con job. They should be brought up on charges.

28 February 2026
Unprompted review

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