Donald Russell Reviews 

2,917
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the high quality of the meat and prepared meals, often highlighting specific products like beef, lamb, and various ready-made dishes. Reviewers frequently commend the efficient delivery service, noting good packaging and timely arrivals. Some people also appreciate the customer service team for quickly resolving issues when they arise. However, some customers also noted inconsistencies in product quality, with certain items not meeting expectations or having issues like excessive bone or gristle. A significant number of people experienced problems with delivery, including delays, missing items, or products arriving defrosted. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness or difficulty in resolving order-related issues.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing disappointment in recent product... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing significant dissatisfaction... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as items being out of stock,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using DR for years. Good quality food at great prices if you make the most of offers etc. Never had any issues that have not been easily & quickly resolved by their friendly& efficient customer s... See more

Rated 4 out of 5 stars

I buy beef and lamb products from Donald Russell and they are excellent and good value. It's unfortunate, however, that they have ceased to offer free-range pork and poultry products, so I have to go... See more

Rated 4 out of 5 stars

I ordered meat regularly from D R before covid and wouldnt have gone anywhere else. Top quality, choice, price, delivery. This is my 3rd order since these days and i find some of the prices rathe... See more

Rated 3 out of 5 stars

I've had many delicious meats, but, unfortunately, the two rib roast did not live up to expectations. Cooked as per instructions..looked delicious from outside..meat itself was excellent ..once... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,917)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Long term dealings with Donald Russell.

We have dealt with Donald Russell for a number of years now and continue to because of the overall quality of their products and the range available. Apart from fresh food we also select items from their prepared meals from time to time and we have our favorites which include good quality ones like spaghetti bolognese to their range of currys. What ever we order it is well packaged and delivered in a matter of days. The only negative I would say is the polystyrene boxes the order is delivered in are a real pain to break down into small enough bits to get the whole lot into my bin.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Food was good

Not sure if you are aware though I sent an email with photos … the box top was totally smashed in. Luckily the currier switched his route to get it to me before any food deteriorated .
Now as for the content all I had has so far been good. Thank goodness the chicken isn’t pumped with water as seems to be when purchasing in some supermarkets. No problems at all. Thank you

12 November 2025
Unprompted review
Rated 5 out of 5 stars

I have had several deliveries now from…

I have had several deliveries now from this seller - I have had the rib-eyes, the lamb chops, pork chops, short rib beef, duck and poultry and other items, it is superior quality and well priced. Always packaged extremely well - I am happy to recommend and I shall continue to use these wonderful producers.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Christmas purchase that stunned us

Last Christmas I decided to do things a little different, I looked at buying in a meal for two and I came across Donald Russell and what I saw was perfect, it arrived and was as described, an absolute bargain but there is more!! I have since bought many more items from them and as of yet everything has been exceptionally good quality, all boxed up and delivered to your doorstep in a box which keeps it frozen for you

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Consistently excellent

Consistently excellent. I am a regular customer of Donald Russell and am very happy to recommend them. Their beef is outstanding and could be served at any fine dining restaurant. Just follow the cooking guidelines and you won’t be disappointed. All of their products are top quality. Please don’t ever change!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Very good quality delivered with care and excellent packing would recommend to anybody that wants good value products

23 October 2025
Unprompted review
Rated 3 out of 5 stars

Expensive and not easy to get refund for poor meat

Most of the meat and shellfish I have bought have been excellent . It is very expensive so I wait for offers. I have had two orders where I was very disappointed with the meat and when I tried to request a refund or discussion there was no way to do it online. I took photos and decided I would probably not order again.

18 April 2025
Unprompted review
Donald Russell logo

Reply from Donald Russell

Hi Anthea. I am sorry to hear you were disappointed with some of your items. If you send over the photos to us at hello@donaldrussell.co.uk we can investigate that for you, kind regards Vicky

Rated 5 out of 5 stars

I have been a regular customer of DR…

I have been a regular customer of DR for a number of years and purchase their meat on a regular basis. The quality and flavour is fantastic and, to date, all deliveries have been on the agreed date within the delivery time slot. You need to be a little careful with the “cooking times” but these are only a guide and are great as a starter. They have some great offers which is ideal to keep the freezer “topped up”.

24 November 2025
Unprompted review
Rated 3 out of 5 stars

Dissapointed

Sorry to say I think the quality has gone down of late, I recently purchased some barbecue pork ribs, there was hardly any meat on them and they were tough, also the fillet mince I purchased did not have much taste to it v ery disappointed

23 September 2025
Unprompted review
Donald Russell logo

Reply from Donald Russell

Hi Foskett. I am sorry to hear you were disappointed with some of your items. IF you have not yet been in touch please do and we can discuss that further with you, kind regards Vicky

Rated 5 out of 5 stars

Sausages,mince steak & burgers

Sausages, mince steak & ribeye burgers were all beautiful. Shared some of it with my daughter and neighbour & within the week have placed 2 more orders for all 3 of us as we were all delighted with it all especially with the ribeye burgers

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Terrific for years

I have used Donald Russell for years and the meat is always terrific. Their recipe instructions are spot-on too. If you have a problem cooking anything, they will ring you back with expert advice.
The meat is good value if you buy the special offers (although this season the bargains are generally less generous than in the past).
Only the polystyrene packaging makes me feel at all guilty about using the firm to supplement my local butcher's offerings.

24 November 2025
Unprompted review

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