Dongard Reviews 10

I have a child with Cancer and needed to adjust daily appointments to accommodate two visits from dongard.

The surveyor turned up twice and asked for the wrong paperwork on both occasions when I said it’s unacceptable for him to turn up twice and not know what documents he should be asking for he was abusive and aggressive, unfortunately I wasn’t able to keep my cool.

The surveyor in general had a chip on his shoulder from day one, to this day I don’t know why.

When I complained to their COO they replied saying they believed their employee and would be doing nothing despite admitting he was asking for the wrong documents.

My experience of Dongard has been nothing but positive. They fitted a new boiler for my mum (a pensioner) last year and the service, from my initial contact with Megan - who offers first class class customer service and is a credit to the company - to the guy who carried out the initial assessment, the guy who fitted the boiler - who did a brilliant job - and then Paul who visited last night to carry out the first annual check. Just brilliant. My mum says she now wouldn't use anyone else. I cannot recommend Dongard highly enough. Well done all.

As pensioner's we have waited 10months for boiler service yes difficult times we've phoned umpteen times to be told when workmen get back to work they will phone no phone call but we're all right installing new system very dissatisfied with them Mr D Howden.

Terrible service. Left a horrible mess after fitting my boiler, questionable workmanship and poor customer service.

We recently had our eon boiler fitted by Donguard and we are very pleased with the boiler. Donguard phoned us the day before the fitting and the day after to make sure we were happy with the boiler. Plumber did a very good job.

Worse company ever don't know if there even corgie registered fob you off my eldley mothers boiler been faulty since day one always say they will phone you back think everyone who left a bad review needs to go health and safety they dont know what there doing my gas soplay used them under the boiler grant the amout of issues we have had since day one left us in a dangerous way in November and now will be reporting them do not use them Warning

Installation of a boiler at my elderly parents house. Missing parts, noisy boiler. Have made repeated phone calls to Martin Jones (plumbing and heating engineer and Greg the Director. Promise of a return phone call that never happens.
Installation is shoddy at best, not wired properly and missing 4 vital parts.
This company is a joke and has caused a lot of distress to my elderly parents.
Trading standards getting involved as well as Government
Do not put your trust in this company

If there was a minus star, they would get -5, terrible company to deal with, they do not honour their warranty on a boiler fitted a month ago. The ongoing issues are a fuse box not working the way it was before installation (which they deny), bad fitting outside of property, the pipe by the door is a gas pipe (just as you step in door), with no clips on. The final straw today is the pressure on boiler will not turn up as left hand valve will not turn. The warranty isn't worth the paper it is written on. Avoid this company, the boiler was fitted in conjunction with Eon on a grant, my husband is a pensioner and we cannot use boiler until pressure on boiler is fixed, but no one from dongard is going to come out to do this.

May I just express my happiness!! Dongard have just installed my new boiler today as I had no heating or hot water and they installed within 24hrs of my panic call. My Brother recommended them. From my first point of contact with the office I felt so comfortable with them. I had a lovely gentleman called Greg who came out to my home, he was so informative and not pushy to explain my options.

The men arrived on the day of my install were so conscience's, respectful - they covered all my carpets with plastic, dust sheets & made me giggle with their blue plastic cover shoes. They kept me updated through out the day on what was happening. I could not be happier. Thanks again Angela.

Dongard heating and plumbing was recommended to me by a friend at work and i have to express how good the company were to deal with. The advise i recieved was so honest and helpful. Office staff were so helpful, the surveyor was so patient and helpful and the installation was so smooth, i had my boiler installed in a day and you would of never known that i had workman in my house once they finished as they were so clean. I have recommended Dongard to several friends who have also had work done. Great company keep up the good work.