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Donna Ida Reviews 

4,832
•
TrustScore 5 out of 5

4.9

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Considering 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, finding them unique, stylish, and incredibly flattering, with many expressing their love for every item purchased. The customer service is frequently highlighted as outstanding, with staff members being described as helpful, caring, and efficient in addressing concerns and providing personalized advice. Many appreciate the personal touch, feeling like they have a personal shopper and noting the ease of communication through various channels. However, some people mentioned that while the fit and quality are excellent, certain items like jumpsuits and jeans can be very long, requiring alterations for petite individuals.

What people talk about most

Product

Consumers find the products to be exceptional, with many reviewers expressing their love for the style and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional quality of products,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as exceptional and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more

Rated 5 out of 5 stars

I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more

Rated 5 out of 5 stars

quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane I have multiple styles in all colour ways and her jumpsuits are ne... See more

Company replied

Rated 5 out of 5 stars

Ana, my customer advisor was so helpful and very efficient in solving any issue I had with sizing and just overall purchasing at Donna Ida. Once they have your perfect size in any item, future recom... See more

Popular products

See all
The Classic Puff Tee | Inky [Dark Blue]

The Classic Puff Tee | Inky [Dark Blue]

TrustScore 5 out of 5

5

(2)

SAMPLE 7014. Dusty in Classic Dreamer.

SAMPLE 7014. Dusty in Classic Dreamer.

TrustScore 5 out of 5

5

(1)

City Slicker The Tailored Western Shirt | My Side [Blue Denim]

City Slicker The Tailored Western Shirt | My Side [Blue Denim]

TrustScore 5 out of 5

5

(1)

SAMPLE 6005. The Racer in Noir.

SAMPLE 6005. The Racer in Noir.

TrustScore 5 out of 5

5

(1)

SAMPLE 7016. Astrology in Crème Brûlée.

SAMPLE 7016. Astrology in Crème Brûlée.

TrustScore 5 out of 5

5

(1)

Dusty The Super Downtown Jumpsuit | Dirty Leopard [Camouflage]

Dusty The Super Downtown Jumpsuit | Dirty Leopard [Camouflage]

TrustScore 5 out of 5

5

(1)

SAMPLE 7008. Patty in Blackest.

SAMPLE 7008. Patty in Blackest.

TrustScore 5 out of 5

5

(1)

Cassandra The Extra Body Length Flared Jumpsuit | In The Forest [Green]

Cassandra The Extra Body Length Flared Jumpsuit | In The Forest [Green]

TrustScore 5 out of 5

5

(1)

Rosie The Dead Straight Leg | Darkest Hour [Black Denim]

Rosie The Dead Straight Leg | Darkest Hour [Black Denim]

TrustScore 5 out of 5

5

(1)

Cassandra The Flared Jumpsuit | Noir Velvet [Black]

Cassandra The Flared Jumpsuit | Noir Velvet [Black]

TrustScore 5 out of 5

5

(1)

Company details

  1. #7 of 255 best companies in Ladies' clothes shop

Written by the company

Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.

Shop at Donna Ida

Written by the company

30 day returns policy
We offer a 30 day returns policy. Remember not to remove the tags.
Worldwide shipping
Free UK Returns
On all full price orders.
We’re Here for You
DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.

Shop with Confidence

Easy returns, no fuss

Enjoy 30 day returns and straightforward exchanges if it’s not quite right.

Contact info

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On your first order.

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,832)

244 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service & jeans!

Amazing customer service, Ana is first class at keeping in touch, letting you know what's happening with your order etc - it's like having a personal shopper. The jeans are also amazing quality, really good and fit well.
Would highly recommend.

11 August 2025
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, great packaging and exactly what I wanted.
The garment is good quality and a great fit, I live in their jeans but this is the fist top I've bought and I will be buying again

4 August 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Jeans delivered quickly and lovely packaging. Expensive but worth paying the extra as such good quality.

9 June 2025

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