Door-Stop Reviews 

Great product and fantastic customer service! Happily recommend Door-stop doors.

As an installer we deal with many different composite door companies and the aftercare offer by door stop is one of the best out there.

Replacement door seal sent to me within 24hrs at no cost, incredible customer service.

Brilliant service. I emailed these guys as they supply Yale doors (which we have) and we needed a new rubber seal for the bottom track of the door. Not only do they have the seal but they are sending it to us free of charge to arrive this week. Amazing service, polite and professional - a rare thing these days. Would highly recommend :)

Have had my composite door for over 15 yrs now ,
which has been great. The only issue i've recently had was the rubber seals underneath the door. I spent ages looking on-Line , but couldn't find the seals the same.
Because the door was out of warranty .I contacted doorstop who was so helpful . who sent the seals promptly , Thanks once again. Alan Downham

Had a Door stop composite door installed by a local cowboy installation company approx. 7 years ago. Year on year the gasket/seal at the bottom of the door has failed and needs to be replaced every year. Installation company would not do anything to effect a permanent repair.

The Guarantee and Fensa are not worth the paper they are printed on and are just another government body fleecing the public.

Anyway, got in touch with Door Stop to purchase the gasket/seal who responded very very quickly, low and behold they sent out a gasket with spare free of charge and no delivery costs either.

I do not know if the gasket/seal issue is a quality issue or installation issue even though I got an independent RISA report and they did not flag up a quality issue.

Customer service with Door Stop has been excellent in regards to a replacement gasket. If only other Companies were the same.

Great products and customer service

Avoid at all costs. I have fitted plenty of their doors and the multitude of problems include frames out of square, slabs too big for the frame, hinges too weak for the weight of the slab and the compression set too tight in the factory. There are probably more but you get the gist. All you get from the technical department is that the door is within tolerance. Buy from somewhere else, anywhere else!

Door-Stop helped with a technical query promptly on a 8 year old door and sent a new seal by return post.
Brilliant

There is nowhere to go when these doors go bad. Ours is warped, the builder who installed it went bust, and Door-Stop refuse to talk to customers. Eventually I got someone to grudgingly point me to how to contact an installer, who might help. Their list of installers is a fiction - of 3 in our local area, one said they wouldn't work with Door-Stop again, and the other 2 are no longer in business. We have a door that is now a fire hazard, and nobody wants to know.

Just had a new door fitted made by these. Frame coming apart from door on edge. Looking mechanism fitted in wrong place so door couldn't lock. My fitter has had to move the metal plate to get the door to lock. I didn't realise when we chose the door what appalling reviews this company has. I have worked for a few double glazing companies and know quality. My fault for not checking their reviews. AVOID at all costs.

I bought a DoorStop front door through a reseller 10 years ago, I contacted Door Stop last week about some of the seals breaking up and asked if they could supply them to me. They immediately sent me replacement seals FOC.
Great customer service.

Bought a brown door from stevenswood before they went bust and started again ,the paint started peeling off so went back to stevenswood to see if they would honour the 10year guarantee but they wouldn't as it is now a different company,so went back to door stop expecting them to do something about it but they wouldn't saying that the guarantee is with the retailer. The door is now a complete mess but leaving it in and telling everyone who comments that it's a doorstop door so don't get one, must have cost doorstop £100s by now

This is one of the best door for my lovely bedroom. The price and quality are really good. I'm looking for this type of product at my budget.

i have a rosewood front door fitted and is just over the 5 year warranty. The door paint has blistered but doorstop will not honour the claim. so i asked if they will supply some paint so i can fix it myself but they will not give me some .

We are now on our second set of Door Stop composite doors, first set failed - bowed. We eventually had a second set provided. They too have failed, bowed plus the main locking plates breaking (not very secure). Supplied through Polar Windows of Chesterfield. Door Stop only deal with suppliers. My trade fitter ordered them through Polar Windows of Chesterfield, who went bust but are still trading with a slightly different name. Door Stop will only deal with supplier so we are stuck with no one taking responsibility and another pair of poor quality doors that are not worth the expensive cost to have them fitted. AVOID AVOID AVOID. The warranty is worthless. Going to have to go legal and use litigation to sue my trusted fitter and in turn they can can sue Door Stop, so much for all the 'our doors are so good' rubbish.

Had a Door Stop International composite door fitted last year by a local installer, it was rubbish from day one.
Totally out of line and bowed.
The installer tried countless times to straight the alignment up but it just would not work, eventually found that the screws that hold the hinges to the door and frame that are fitted during manufacturing had no thread on them, the door was basically hanging on the screws that were just pushed into the frame.
Apparently the uPVC frame that these composite doors are fitted to do not have metal reinforcement on the inside of the frame..
We have now noitced that the grey outer colour is starting to fade & peel.
Anyone thinking of having a Door Stop International door installed should seriously look elsewhere.

Been waiting Over one year for them to supply a new door to replace a faded one !!!! 1 YEAR!!!! Not really much else to say. Can supply email proof

Ordered 2 composite fire doors for some new build apartments. Doors were meant to arrive at the end of April, then delayed until the 12th of May. Called Alpha Plastics who sourced these to be told delayed again with no update. Myself and Alpha have called in excess of 15 times over the last 2 days and still no answer. Clients entering there new luxury apartments on Monday with painted wooded fire doors until we get these doors. Shocking level of service. Cant speak to anyone senior even the senior sales managers mobile number is unknown by the staff. Offered to drive the 5 hours to collect, but again nothing. Sort your act out. They are owned by Premdoor, dealt with them for years and are excellent - Ochilview Developments

The door that thay produce ate poor quality the paint finishing is reels poor would not bother with this company