Doors & More Reviews 

2,341
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers had a great experience with this company. Customers frequently praise the sturdy and reliable quality of the wooden doors, noting that the online purchase process is exceptionally smooth, straightforward, and very easy to complete. Consumers often mention that shipments usually arrive on time, accompanied by friendly delivery drivers who provide polite service and place items carefully inside the house. However, some customers also noted frustrating delivery delays, extended waiting periods, and a noticeable lack of communication regarding shipping schedules. A few people additionally experienced inconvenient issues with damaged items, incorrect product designs, or missing components upon arrival.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with the delivery service. While some reviewers praised... See more

Product

Clients share positive opinions on product, highlighting excellent quality and attractive designs that match... See more

Quality

Users describe satisfaction with product quality, noting that the doors are sturdy, well made, and available... See more

Order

Customers had ambiguous experiences with order processes, highlighting a split between smooth transactions... See more

Service

People report positive experiences with service, highlighting great efficiency, polite drivers, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought 6 oak veneer internal doors. Good products for the price. I wasn't expecting much for the free door furniture kits but pleasantly surprised at how good the quality of the handles and hinges... See more

Rated 4 out of 5 stars

Online order - simple, easy & fast Price & delivery charge - acceptable Delivery date notice - Have to wait until receipt of an email some days later and so a bit not easy to schedule a planning i... See more

Rated 4 out of 5 stars

Good website. Very good quality doors from a wide choice. I purchased 6 doors in total, pre-finished (already painted with varnish). Some had frosted glass, and some did not. However, the door handle... See more

Rated 4 out of 5 stars

Delivered in time promised but had to call three times due to site times quoted with order being ignored. Apart from that excellent service and good product at competitive price.


Company details

  1. #56 of 63 best companies in Door supplier
  2. #48 of 56 best companies in Door shop
  3. #8 of 12 best companies in Door Warehouse
  4. #38 of 42 best companies in Window supplier

Written by the company

Doors & More stock a huge range of internal and external doors including bifolding, French and folding doors. Free delivery on orders over £750. Shop today.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,341)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service - online ordering

Placed an order on line. A week went by but we didn't hear anything from them re delivery.
So I rang and spoke to customer services I was told to expect a message from their delivery company as their delivery date was from the 1st December.
I rang on the 1st to say we hadn't heard from anybody as yet.
We were then told they couldn't get the doors from their suppliers.
Did we want a refund...
This is a common issue with 'middle men' internet suppliers offering goods they don't have in stock.
Waste of time.

21 November 2025
Doors & More logo

Reply from Doors & More

We are sorry to let you down. We did not receive the correct communication from the manufacturer of the Coventry Door, LPD. We accept this reflects poorly on us and apologise for the inconvenience caused.

Rated 2 out of 5 stars

You did not send my complete order.

You did not send my complete order.

Within 2 days you sent the missing items.

2 days too late for my joiner fitting the doors.

Very happy though with customer services

16 November 2025
Doors & More logo

Reply from Doors & More

Hi David, We are very sorry to hear that some items were missed off your delivery, please accept our apologies for any inconvenience this has caused you.

Rated 5 out of 5 stars

I was very happy with the service…

I was very happy with the service received from doors and more, easy to order online and delivered within a week and on the day itself within a 2 hour slot, doors were well packaged so no damage. All round an excellent service and will use again

20 November 2025
Rated 1 out of 5 stars

Delivery did not arrive on specified date

Can not give a review as still have not received my doors. They Requested I booked a delivery date via WhatsApp so I did this for 25/11/25. And ensured my partner was available to receive the delivery. Delivery did not come. Contacted doors and more the following day who said because I was out of area, I shouldn’t have received a link for delivery as it’s been passed to a third party to be delivered. The doors had been passed to the third party delivery company on 25th and could take up to 2 weeks to be delivered but as they can not contact the third party I have to wait to be contacted by them. Still no word from doors and more or the delivery company to advise when my doors will be delivered. Very disappointed with lack of clear communication and still don’t know when my doors will arrive or where they actually are?

25 November 2025
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Reply from Doors & More

We are sorry to hear that you have had issues with the couriers we have used. We completely understand the frustration and inconvenience these delays and lack of communication have caused you, and can only apologise for this, we are working with the couriers to improve our out of area deliveries so that we can provide a better service.

Rated 5 out of 5 stars

A sapele door got damaged by a friend…

A sapele door got damaged by a friend and I wanted to replace it, the search engine through up doors and more, which showed several suppliers J B Kind was one, the lady at the depot contacted me to see if I would be in on Wednesday, it arrived packaged in a thick cardboard to prevent damage and underneath in shrink wrap plastic, it was unmarked and the door quality is excellent, I will look at them again should another door be required (more than likely as I have had four doors replaced in the past) due to accidents and idiots on booze. The truck from J B Kind arrived on time,the driver was very polite, excellent.

14 November 2025
Rated 1 out of 5 stars

They sent wrong size doors and we have…

They sent wrong size doors and we have to send them back at our cost they wanted us to open the sealed boxes then said there not resealable it’s been a nightmare so not a good experience

4 November 2025
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Reply from Doors & More

Hi Steven, We have supplied doors as per your order confirmation, we haven't sent the incorrect doors. This particular supplier does not offer a collection service so our standard returns process was sent which requires you to return the goods back to ourselves for a refund, I can't see that we have said we wouldn't accept them back because they have been opened, we have confirmed that the goods are ok to be returned. We can only apologise if this has caused any inconvenience.

Rated 1 out of 5 stars

my doors were arranged to arrive on the…

my doors were arranged to arrive on the 21st but you cancelled the delivery last minute. you then told me (without consulting me) the doors would arrive on the 24th. i was unable to recieve them on the 24th. i tried several times to re-arrange delivery via your whatsapp but it only offered for me to cancel the delivery. i was then contacted by a delivery driver on the 24th to notify me that the doors would be delivered that day. when i told him that i'd tried to postpone the delivery he passed the message on to the office and i've heard nothing since. where are my doors please?

7 November 2025
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Reply from Doors & More

Hi Scott, We are sorry to hear about the issues you have had with your order. I cannot see that we have had any calls or emails from your number or email provided on your confirmation. I believe you have been speaking directly to the couriers who are a third party, they have not notified us that you wanted to postpone the delivery. We have now spoken to them and asked them to contact you to rearrange this urgently. We sincerely apologise for any inconvenience this has caused you.

Rated 1 out of 5 stars

I had a bad experience with this…

I had a bad experience with this company. I ordered door from them, when i was called i was told will be delivered and it was not, i contacted the doors& more company several times and got the same response, have to wait, we will check with the delivery company, have to wait bla bla, same and same, they will also tell you their are chasing it for you and will come back to you the same day, You are not going to get the response back you ahve to call again and again. I am now waiting for the refund! also they will ask you to contact the delivery company, but the delivery company do not pick up you spend hours on the phone and nothing!

25 November 2025
Unprompted review
Doors & More logo

Reply from Doors & More

We are sorry to hear you have had issues with your order. The door you ordered comes from a supplier who use their own preferred courier service, due to this we have to get updates from the supplier directly.

We completely understand your frustration and can only apologise for the failed deliveries, and length of time it has taken to get updates from the suppliers. Multiple staff members were in contact with the suppliers for updates, however it did take some time to get answers, we have raised this with the suppliers as this is not the level of service we wish to provide our customers with.

Again we sincerely apologise for the inconvenience this has caused you.

Rated 1 out of 5 stars

The strapline is “3-7 days guaranteed…

The strapline is “3-7 days guaranteed delivery” but that is a gross overstatement. 3 weeks later and I am still waiting for one of the deliveries - it was never made clear that they would come from different suppliers on different days. I only found out when only one door was delivered and had not even been asked if I would be home for the second delivery. The support teams are not helpful or clear

5 November 2025
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Reply from Doors & More

Hi Carlotta, We don't state guaranteed delivery within this time frame, we state delivery to most mainland UK postcodes within 3-7 working days. 96.7% of our orders are delivered within this time frame. Within your order confirmation we do state that you may receive more than one shipment for your order.

We have spoken to the suppliers in regards to the outstanding door you are waiting on, they have sent across the call recording where you have requested delivery for the first week of December. At your request we have not delivered within the 3-7 working day lead time.
We do however apologise for any confusion you have had in regards to the delivery.

Rated 1 out of 5 stars

Almost 1 month later, still no delivery

I cant review the actual product as they still haven't arrived ... Ordered on 23rd Oct. Informed out of stock until the 7th Novemeber. 10th Nov told another delay. 12th Nov message from courier to book a slot. Earliest slot, 21st Nov. 20th told delivery late afternoon on 21st. Morning of the 21st, delivery cancelled. No explanation, no new date given. Contacted courier for new date, no response. So nearly a month and still no doors. I have been thanked for my patience and understanding. I am out of patience and I do not understand.

23 October 2025
Doors & More logo

Reply from Doors & More

We are really sorry to hear of the issues you have had with your order. Unfortunately there was an unexpected delay in the stock arriving at our warehouse due to port disruptions caused by bad weather. This is something that is outside of our control, however understand how frustrating this is and can only apologise for the inconvenience this has caused.

Regarding your scheduled delivery, we were informed on the day that multiple orders were affected by an internal issue at the courier’s end, resulting in the deliveries being cancelled. The couriers assured us that all affected customers were contacted and offered the earliest possible new delivery dates. We have been in communication with the couriers to investigate what went wrong to avoid this happening again.

We sincerely apologise for the inconvenience these delays have caused you.

Rated 1 out of 5 stars

Poor customer service

When I put my order in one of my doors wasn't going to be back in stock until the 13th November, I rang up yesterday now they are saying it will be the end of November, they couldn't even keep us updated on what was going on, we've had to keep chasing them.

29 October 2025
Doors & More logo

Reply from Doors & More

We are sorry to hear you are unhappy with the service received. The doors you have ordered come from an external supplier, so we were unaware of the delay on your order until you chased for delivery, at this point the suppliers notified us of the delay. Had we been made aware we would have contacted you to make you aware of the delay. We sincerely apologise for the inconvenience this has caused.

Rated 5 out of 5 stars

No need to look further than Doors and More.

Impressed by the quality and choices of the doors, also well finished, no painting required. the architrave and door liners are also well finished. I ordered all in white finish, no extra work needed. All was well packed. In future I will always use this company

28 October 2025
Rated 4 out of 5 stars

Good experience!

Quick and easy to deal with,
One beneficial thing to do would be updating the website with doors that are out of stock, as we had to change doors 2-3 times cause they were unavailable.

28 October 2025

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