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Dormeo UK  Reviews 

44,105
•
TrustScore 4 out of 5

4.1

Mattress Shop
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Review summary

Created with AI, based on recent reviews

Looking at 1,350 reviews, reviewers had a great experience with this company. Consumers broadly appreciate how easy the online ordering process is, and many note that delivery service is exceptionally fast and well-managed by friendly drivers. Buyers consistently praise the incredible comfort of the products, explaining that these items provide great support and genuinely improve their nightly rest. However, some reviewers were not happy with strong initial chemical odors that lingered for quite a while after opening the packaging. A few other people also felt that certain items lacked proper corner straps, leading the toppers to slide around easily on the mattress.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in consumer experiences. While... See more

Quality

Consumers find quality to be positive, regularly highlighting that the products are well made and comfortable... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick arrival... See more

Order

Clients share positive opinions on order, highlighting that the process is consistently easy and smooth from... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily divided on the overall experience.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The mattress is very comfortable . I had a slightly bad back on my first night with it but it’s better now . I’m a bit concerned that it will sag in time but I’ll see . The delivery wasn’t great . I r... See more

Rated 4 out of 5 stars

Delivery was great, no problems. The mattress Topper is really lovely, so comfortable and well made. The only thing is I wish it had corner ties/elastic to hold it in place as it does move. Also neede... See more

Rated 4 out of 5 stars

I received my mattress topper as promised - the cover was not not fitted on properly, slightly awry on each side. I am pleased with the topper though disappointed that I have not been able to find a... See more

Rated 5 out of 5 stars

Easy to order. Was kept well informed about delivery. Prompt delivery service. Happy friendly delivery driver. Best night sleep I have had in years. It really made a difference. Absolutely worth bu... See more

Company details

  1. #75 of 85 best companies in Mattress Shop
  2. #103 of 115 best companies in Bed shop
  3. #74 of 85 best companies in Bedding Shop
  4. #185 of 227 best companies in Bedroom furniture shop
  5. #53 of 58 best companies in Furniture Accessories
  6. #348 of 396 best companies in Home Furniture Shop

About Dormeo UK

Written by the company

Dormeo has been the home of a great night's sleep for over 20 years and has made a huge impact on millions of people all around the world. Dormeo has brought revolution to the sleeping industry and has educated consumers, who are now more aware that healthy sleep is one of the most important pillars of a happy and fulfilling life. Dormeo’s values and mission are to provide optimal comfort where it is needed most, at home. A home in which you love to live. After all, sleeping is not only a biological need but is essential for well-being, health, and coping with everyday obligations. DORMEO WEBSITE 200 night trial LATEST SALES

Written by the company

Contact info

4.1

Great

TrustScore 4 out of 5

44k reviews

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This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

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4.1

All reviews

(44,105)

1,269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great mattress

Very easy to order and delivered in 3 days the price was very reasonable it is a very comfortable mattress and very cool in the night overall I would definitely recommend Dormeo for price and comfort

20 August 2026
Rated 1 out of 5 stars

My mattress is way too thin and flimsy

My mattress is way too thin and flimsy. I wouldn’t recommend. I’m extremely disappointed for £159.99.

Unfortunately I’ve missed my trial.

20 November 2025
Unprompted review
Dormeo UK logo

Reply from Dormeo UK

Hello Louise

Thank you for your feedback, and I am sorry to hear that you are disappointed with the mattress.

I have checked the order, and you had a 200-night sleep trial, which means you had 200 nights from delivery to either return or exchange the mattress.

Unfortunately, if the 200-night trial period has now expired, we would be unable to arrange a return or exchange under the trial.

Rated 1 out of 5 stars

Unhappy with the mattress i purchased…

Unhappy with the mattress i purchased and they dont refund me they just want to keep sending me a new one

18 August 2026
Dormeo UK logo

Reply from Dormeo UK

Hello Amar

I understand your concerns regarding the mattress and your request for a better alternative.

I have checked the order details and can confirm that the sleep trial for your Mattress expired on 9 March 2026. As the order is now outside the applicable sleep trial period, we are unable to offer a return, refund or exchange based on comfort or suitability.

If you believe the mattress has developed a manufacturing fault, we can still assess this under the terms of the warranty. The warranty process is separate from the sleep trial and would require the mattress to be assessed to determine whether a qualifying fault is present. We have emailed the QC warranty process/

Thanks
Dormeo UK

Rated 4 out of 5 stars

The mattress is very comfortable

The mattress is very comfortable . I had a slightly bad back on my first night with it but it’s better now . I’m a bit concerned that it will sag in time but I’ll see . The delivery wasn’t great . I received an email saying it had been delivered and signed for but in actual fact it was just left outside my house without them even ringing my doorbell . I thought they were going to take away the old mattress for recycling

17 August 2026

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Great service,great product

Very speedy delivery,and easy to open and set up.This is the third Dormeo mattress that we have purchased,and we are not disappointed.Great nights sleep,would definitely recommend.

10 August 2026

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