Dorwest Herbs Reviews 10,363

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in their pets' health, from coat and skin conditions to anxiety and mobility. Many people appreciate the natural ingredients and the positive impact these have had over many years of use. The service is frequently highlighted as excellent, with consumers noting the efficiency and ease of ordering, prompt delivery, and helpful, knowledgeable staff. However, some customers also noted that certain products, particularly tablets, can be difficult to administer, requiring them to be broken up or hidden in food. While most found the products effective, a few people mentioned that specific supplements did not work for their pets or that it was too early to see results.

What people talk about most

Product

People report positive experiences with product, often praising their effectiveness and quality. Many... See more

Delivery service

Consumers consistently express satisfaction with the delivery service. Many reviewers highlight the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy and straightforward... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

Thoroughly pleased with the way the order was handled. All the products are well displayed to select and choose. Delivery was prompt and on time. One little comment to make,and that is the hardness... See more

Company replied

Rated 5 out of 5 stars

Prompt service and product that works. My dog's never had fleas in their whole lives. I was giving them garlic and fenugreek daily. I ran out and so many things were going on I didn't reorder. T... See more

Company replied

Rated 5 out of 5 stars

I see results in my dog from taking Dorwest products. Tree Barks works everytime he has a loose stool and I am convinced that the Scullcap and Valarian tablets help with his anxiety. If he has a signi... See more

Company replied

Rated 5 out of 5 stars

As usual, great service and products from Dorwest. My dogs never looked so fit and healthy, my husband spotted what he thought was a stray dog running flat out across our fields, but it was actually o... See more

Company replied


Company details

  1. #9 of 265 best companies in Pet shop
  2. #5 of 155 best companies in Pet Care Store

Written by the company

Experts in herbal pet care. Founded in 1948, providing over 75 years specialist experience in companion animals and herbs to its customers. A third generation family business located in rural West Dorset, Dorwest are passionate about keeping dogs and cats healthy and happy by using high quality herbal supplements. With dedicated, experienced and trained staff with a real interest in companion animals, award-winning Dorwest is the renowned market leader and a worldwide brand available in over 20 countries outside the UK. For more information about Dorwest products, please visit www.dorwest.com.

Experts in herbal pet care

Written by the company

Promise 1
We never compromise on quality
Promise 2
We have dedicated, experienced, trained staff with a real interest in companion animals
Promise 3
Same day dispatch on all orders before 3pm

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great products will always use them and…

Great products will always use them and recommend them. I am a fan of using natural remedy's for both myself and my pets and they have a wide range for all issues.

9 March 2026
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Reply from Dorwest Herbs

Thank you for the great 5* review.

Laura & The Dorwest Team

Rated 5 out of 5 stars

Great range of products.

Great range of products.
I have used several in the past .
My current purchase is the probiotic tablets
My only dilemma is that it is my dog often leaves them in his bowl when I put them in food. It would be better if the tablets are smaller

24 March 2026
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Reply from Dorwest Herbs

Hi Julie, thank you for the great review.
Top tip, the Probiotic Plus Capsules can be pulled apart and sprinkled on to your dogs food!

If you need any further advice, please do send an email to advice@dorwest.com

Laura & The Dorwest Team

Rated 5 out of 5 stars

Great company

Great company. Orders arrive very quickly. Their herbal products are amazing.

12 March 2026
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Reply from Dorwest Herbs

Thank you for your great 5* review Annabel.

Laura & The Dorwest Team

Rated 5 out of 5 stars

Fast & efficient.

As always, a easy experience with Dorwest. Had to order biotics for our poorly pup, quick delivery which is really appreciated!

Have been ordering from Dorwest for around 6 years and have recommended them to numerous fellow dog owners.

23 February 2026
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Reply from Dorwest Herbs

Thank you for your lovely 5* review Anna!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Easy to navigate Website to order…

Easy to navigate Website to order products required. Smooth checkout process and speedy despatch. Thank you.

23 March 2026
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Reply from Dorwest Herbs

Thank you for your lovely 5* review Mike!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Always a pleasure to order and liaise…

Always a pleasure to order and liaise with Dorwest Herbs. Been a customer for 35+ years.

Very happy with my recent purchases - Treebarks Powder and Kelp - both of which work brilliantly.
Thank you for re-sending my most recent order - received safely today.. but no sign of the first one - just so you know!!

23 March 2026
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Reply from Dorwest Herbs

Thank you for your lovely 5* review Gillian!
That's no problem at all - our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

25 years as a customer

I first used your products almost 25 year ago with another dog I had and I really saw great difference with his coat and overall health. 2 years now with my new dog I started again, since he was a puppy, to use your products and he really loves them. He has no problem eating them or using them (your toothpaste for example). I will definitely try more of your products although we live at Greece and getting them is not easy. Thank you Dorwest herbs.

2 March 2026
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Reply from Dorwest Herbs

Thank you for your lovely 5* review Amalia!

Beatrice & The Dorwest Team

Rated 4 out of 5 stars

The person listened to my questions…

The person listened to my questions about Patches skin irritation and his ears . This person then told me what was needed and how many tablets Patch would need to take for his 3 week trail and then beyond if his skin irritation improved. Brilliant service.

20 March 2026
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Reply from Dorwest Herbs

Thank you for your review Kevin!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

I can see the difference..

I see results in my dog from taking Dorwest products. Tree Barks works everytime he has a loose stool and I am convinced that the Scullcap and Valarian tablets help with his anxiety. If he has a significant gap in using them I soon see the difference. I also give him easy greens when I notice he is looking for grass.

16 March 2026
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Reply from Dorwest Herbs

Thank you for the 5* review Maria!
We are so pleased to hear that our Tree Barks helps your dog when he has loose stools and that our Scullcap and Valerian Tablets are helping him with his anxiety!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website. I order by phone and find staff knowledgeable and helpful. Delivery is prompt. Products excellent.

20 March 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Ann!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Quick response on the telephone

Quick response on the telephone - order completed at once and goods arrived following day. Perfect.

16 March 2026
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Reply from Dorwest Herbs

Thank you for your lovely 5* review Joan!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

What ever I asked they new the answer…

What ever I asked they new the answer arrived on time . Every think iv ordered has has been so helpful a brilliant service/ company could not rate this company high enough iv used this company for 10 years plus.
Thank you dorwest.

17 March 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 4 out of 5 stars

Easy to use website

Easy to use website: product delivered with helpful information

16 March 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the review Leanne!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Great product sent with extra…

Great product sent with extra information to help my dog. Laura was excellent when I had an issue with postage and sorted it immediately - highly recommend using Dorwest

16 March 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review Frances!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

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