Dorwest Herbs Reviews 10,363

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in their pets' health, from coat and skin conditions to anxiety and mobility. Many people appreciate the natural ingredients and the positive impact these have had over many years of use. The service is frequently highlighted as excellent, with consumers noting the efficiency and ease of ordering, prompt delivery, and helpful, knowledgeable staff. However, some customers also noted that certain products, particularly tablets, can be difficult to administer, requiring them to be broken up or hidden in food. While most found the products effective, a few people mentioned that specific supplements did not work for their pets or that it was too early to see results.

What people talk about most

Product

People report positive experiences with product, often praising their effectiveness and quality. Many... See more

Delivery service

Consumers consistently express satisfaction with the delivery service. Many reviewers highlight the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy and straightforward... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

Thoroughly pleased with the way the order was handled. All the products are well displayed to select and choose. Delivery was prompt and on time. One little comment to make,and that is the hardness... See more

Company replied

Rated 5 out of 5 stars

Prompt service and product that works. My dog's never had fleas in their whole lives. I was giving them garlic and fenugreek daily. I ran out and so many things were going on I didn't reorder. T... See more

Company replied

Rated 5 out of 5 stars

I see results in my dog from taking Dorwest products. Tree Barks works everytime he has a loose stool and I am convinced that the Scullcap and Valarian tablets help with his anxiety. If he has a signi... See more

Company replied

Rated 5 out of 5 stars

As usual, great service and products from Dorwest. My dogs never looked so fit and healthy, my husband spotted what he thought was a stray dog running flat out across our fields, but it was actually o... See more

Company replied


Company details

  1. #9 of 263 best companies in Pet shop
  2. #5 of 155 best companies in Pet Care Store

Written by the company

Experts in herbal pet care. Founded in 1948, providing over 75 years specialist experience in companion animals and herbs to its customers. A third generation family business located in rural West Dorset, Dorwest are passionate about keeping dogs and cats healthy and happy by using high quality herbal supplements. With dedicated, experienced and trained staff with a real interest in companion animals, award-winning Dorwest is the renowned market leader and a worldwide brand available in over 20 countries outside the UK. For more information about Dorwest products, please visit www.dorwest.com.

Experts in herbal pet care

Written by the company

Promise 1
We never compromise on quality
Promise 2
We have dedicated, experienced, trained staff with a real interest in companion animals
Promise 3
Same day dispatch on all orders before 3pm

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy website to use

Easy website to use. Quick delivery. Always take advantage of free postage.

13 February 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Jeannette!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Helpful team

Always helpful when you call for advice. Fast delivery too!
Great products.

12 February 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Lovely company to deal with, so helpful

Really helpful on the phone and so easy to collect the meds!
Advised us with other meds for our wonderful girls.

11 February 2026
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Reply from Dorwest Herbs

Thank you for the lovely 5* review!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Clear website

Clear website. Fast and good answer to my query. Very fast delivery

11 February 2026
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Reply from Dorwest Herbs

Thank you for the 5* review Claire!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Life saver product

Great online order service, delivery and life saver product. One of our old English sheepdogs has food intolerance/sensitivity and this product keeps poop perfect

12 February 2026
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Reply from Dorwest Herbs

Thank you for the 5* review Tracey!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Zuma Rehome boy

Living in Weymouth we prefer to order over the phone and call in to collect Zuma Skulcap and valerian tablet. He's a rescue boy and sensitive to sounds, we've seen a difference in his behaviour he remains relaxed and calm, we always have his drops with us to help him if there's a sudden change in his in his environment

10 February 2026
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Reply from Dorwest Herbs

Thank you for the 5* review Linda!
We are so pleased to hear that our Scullcap and Valerian Tablets and Valerian Compound have helped Zuma so much with his noise sensitivities!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Dorwest are AMAZING!!!

Everyone at Dorwest always goes above and beyond offering great customer service. I have been using your products since the 1990s and recommend them to all of my doggie friends.
Thanks for always being amazing!!!!

11 February 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Always someone at the end of the phone…

Always someone at the end of the phone to help answer questions you may have. I phoned today to ask about Raspberry Leaf & the very helpful lady on the phone sorted my query straight away. Just what you need when you’re in a dilemma & need help

9 February 2026
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Reply from Dorwest Herbs

Thank you for the lovely 5* review Ann!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Great product

Great product, I think it definitely calms my Yorkie. Came quickly

9 February 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Valerian Compound from Dorwest Herbs

A friend recommended this product...Valerian Compound, to help ease my dogs reactiveness to going to the vet, & enabling me to administer ear drops. It arrived quickly, well packaged & the seller had good communication throughout. The price was reasonable too. I have used it twice & there was a slight difference in his behaviour...better...but don't need to use it all the time.

9 February 2026
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Reply from Dorwest Herbs

Thank you for the 5* review Alison!
We are so pleased to hear that our Valerian Compound has helped your dog with vet visits!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Dorwest give exceptional customer service

Dorwest give exceptional customer service, they have a clear website, quick delivery and their products are of the highest quality.

9 February 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Suzi!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Love all the Dorwest products I have…

Love all the Dorwest products I have used, they are always so fresh, no musty smell with them as you get sometimes with other herbal products.
I have seen a difference in my dogs coat and skin
Will definitely order again

26 January 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery was within a couple of days and included lots of literature. Only just started using the product and already seems to be working. Definitely recommend.

6 February 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Paul!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Skin and coat much healthier

Quick delivery.My 3 dogs are fussy but they take the tablets with no problems in their food . .
Reordered the Garlic & Fenugreek it has many benefits. My dogs skin and coat are so much better . Dandruff has gone and very shiny coat .

2 February 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Eileen!
We are so pleased to hear that our Garlic and Fenugreek Tablets have helped your dogs with their skin and coat health!

Beatrice & The Dorwest Team

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