dotmalls.com Reviews 

I had an issue with my order, and the customer service team was incredibly understanding and helpful in resolving the issue. They really went above and beyond to make sure I was satisfied with my purchase, and I couldn't be happier with the service I received."

A zero star review is the best I can offer. The Dotmall sneakers that are showing up on online ads are from China. When I ordered the sneakers the add was for a larger toe box. In addition the ad indicated to order a size as indicated on the chart they provided. When the sneakers arrived the sneaker was too small and my toes were jammed into the front of the shoe.
I replied to the email confirmation I had received. Thank goodness there was a reply to my inquiry about the return. But the reply indicated the shipping and customs fees would be $50 and my refund would be $8.
I replied that they needed a US address for returns and I will never purchase from another bogus Chinese company again.
Do not purchase the sneakers. They are not sturdy and are more like a slipper in the way it is manufactured

This is a scam. Shoes over a month ago never arrived. Impossible to track, won't even open. I should have researched more before ordering. Lesson learned.

I never received the shoes I ordered 2 pair and have never received them.

These are cheaply made bras that fit horrible. Return is a scam. DO NOT BUY FROM THIS SITE out of Hong Kong. Spent 25.99$ each fir 2 bras with 10$ shipping. Told me 50 to 80 dollars to ship back. Offered 8$ refund.Redic. These sites should be banned from internet. Another China scam site.

Horrible, cheaply made product. No packing slip to return items. Refuses to answer emails. Do NOT purchase anything from these people, especially the senior bras. When they finally did respond, they offered to refund me $5.00 on an almost $62.00 order! But they also wanted me to return the products to China that could cost me $60-$80 to return, I refused because the items were shipped to me from Vernon, CA., and that is where i said I would return the items to. Then after another email they offered to refund me $15.00, but they still wanted me to them back to China. Thank gosh I paid with Paypal. We all need to file complaints with BBB and postal mail fraud.

DO NOT BUY SHOES FROM THIS COMPANY!!!

I BOUGHT BOOTS A HALF SIZE TOO LARGE. WANTED TO RETURN THEM AND WAS TOLD THE POSTAGE WOULD BE $50 TO $80 DOLLARS AS THEY ARE LOCATED IN CHINA. A TOTAL RIP-OFF!!!!!!

If I could give this company a -5 stars I would. Took a long time to arrive. Had to write an email asking where they were finally got them a few days later. I bought a bra on sale, so no refund I bought what was called orthopedic sneakers on sale no refund. They were white and looked very cute. Do not fit cheaply made like soft cardboard. I will write them an email and fight this because I’m not paying $100 to ship back to China. The bra is too small not the size I ordered, could fit a 13 year old. I’ve read all the other reviews I wish I had read before I had anything to do with this company , please, save your money I just lost almost $100

Update: 1/3/23-after multiple emails they were open to negotiation with refund. I settled for $50 You just have to keep after them and they seem to want this. They kept offering less I wouldn’t take it. Stay away from bad business so you won’t get into a situation.
-Ann

It took a long time but all 4 pairs of really cute shoes arrived. I was really nervous based on the reviews. The shipping was difficult to track and the packaging was odd…LOL… But overall, they came through like champs for me!

Shoes were too big. And because they were on sale, there is no refund. Never knew that. So I will not order a smaller size. A cheesy website with horrible customer service.

I ordered an electric heater, waited ages for any response, was told it was on its way. After I didn't receive it I explored their emails to find a tracking number. This told me that it had been delivered to 'a safe place'. I can't find it anywhere, so I've asked them to tell me where they delivered it to. I'm waiting for an answer!

What I am reading is EXACTLY my experience. Items sent are substandard.
I can return to China for exorbitant shipping $80-100
There is a distribution center in California, return shipping is $10.90
They offer a $15 credit
NO
Offer a $23 credit
NO
I would still be paying over $50 for items I don't want.
I disputed the charge with my credit card company as fraud and shared reviews from other customers.
They credited my account.
Buyer beware!!!

I recently bought from dotmalls a fan heater. When i came to use it made loud noises. They will not replace it unless i return it to China at a cost of 80 dollars to me. They will then give me 8 dollars towards the cost.
I will never purchase anything from them again. What a disgusting way to treat a customer. W Chaney

Dot Mall is a scam site that should be investigated by the Better Business Bureau. Bought 2 bras that were shipped from China that did not fit me and they want way more than I paid to return them to China! I will give the bras away to Goodwill. Terrible experience with this company.

I bought shoes from this site. They were the ugliest, most uncomfortable (NO arch support) shoes I've ever seen. Since it took so long for them to come the 30 days after my ORDER had elapsed, so I just threw them out. AVOID this seller, as I will in the future.

This is a terrible site I bought 2 bras and they arrived the size of a 10 year old child, And unbeknownst to me I had previously purchased a pair of sandals that you couldn't buckle because the strap is tiny and way too small. Don't buy from these people their products are c***

Very disappointing!!! Do not buy from this company. They are based in China and their merchandise does not match the pictures they advertise. Their sizing does not match USA sizes and then when you want to return them, they require that you pay the shippings fees up to $100. They will bargain with you to accept a very low amount to keep them.
Not the way I do business.

Fraudulent claim of orthopedic shoes. Too small, cheaply made. The possibility for a full refund on returns or exchanges is also a false claim. When attempt to return they will tell you that you are responsible to ship back to China and that it will cost you over $80.+. It appears that they change e-commerce business name weekly. Do Not Buy From dot mall or sunfish or anyone claiming to sell great orthopedic shoes online.

Found out too late this was a total scam. Sandals too small and practically made of cardboard. Waited a month without a word and waited another month for a tracking number that didn't work. Threatened to report them then got my cheap sandals. Asking for a return slip but who knows?