Double8tickets.com Reviews 

3,235
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its reliability, straightforward process, and quick delivery of tickets. Many people highlight the quality of the product, consistently receiving amazing seats with great views, often close to the stage, exactly as advertised. However, some customers also noted that tickets could be very expensive or overpriced, though many felt the premium was justified for securing excellent seats. A few other people also felt that despite purchasing good seats, their viewing position was sometimes poor, or they experienced issues with ticket validity or last-minute cancellations.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Product

Consumers find the product to be positive, consistently reporting that tickets are as described and reliable,... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers expressing dissatisfaction... See more

Location

Clients share positive opinions on location, with many reviewers consistently praising the excellent seats... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Double8 many times over many years, most recently to see Gary Barlow at the Royal Albert Hall and Olly Murs at the O2. They have always been reliable and the seats as promised. I have al... See more

Rated 4 out of 5 stars

The concert itself was awesome but the performers were all positioned on the far left side of the stage and those of us standing on the right side could not even see them. We had to look at the big vi... See more

Rated 4 out of 5 stars

Is was quite good, got sent ticket information and how to retrieve them 4 days before the concert. The only downside was, I emailed double 8 a week before this asking how I would receive my tickets be... See more

Rated 5 out of 5 stars

Purchased tickets to Sting’s Hammersmith show back in January. Communications excellent from Double 8 as tickets not released until day of gig so very reassuring that they kept me updated. Charlotte c... See more


Company details

  1. Event ticket seller

Written by the company

Concert tickets for the first ten rows for all pop and rock concerts in the UK


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(3,235)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

My new favourite ticket site

Contacted Double8tickets.com for a Hyde Park Stevie Nicks ticket after Viagogo badly let me down.
I wish I had gone straight to Double8tickets.com in the first place. Very friendly, efficient on the phone, the site was easy to use and I got my ticket to download within a couple of hours after ordering. The VIP Garden ticket was also considerably cheaper than my original one.
Will definitely use this company again. Highly recommended.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Fraudsters!!will not be using…

Fraudsters!!will not be using again!!Purchased 2 tickets for Barry Mannilo at the Palladium first 10 rows!£250!no email correspondence and was chasing for the tickets until the night before the gig.2 x tickets for upper circle came!the very last row😡no reply to emails and phone lines closed as the weekend,even Palladium staff said Doible 8 were dodgy!needless to say never did get a response hence the warning!be very wary of this company.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Very good tickets as described

Was nervous at first but the tickets were absolutely great, we had amazing seats. The tickets were delivered just before the event and customer service replied quickly regarding my query. Would 100% use again.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Last minute ? No problems !!!

Purchased 2 last minute tickets and they arrived the next day by recorded delivery ! Cheaper than face value too so really pleased. First time using Double8 and will definitely look again to see if they have any concerts or theatre tickets I need. Probably won’t leave it so late but if I do I know they’ll turn up ! Thanks for getting us to see Yes at the Royal Albert Hall - it was amazing ☺️

4 June 2024
Unprompted review
Rated 5 out of 5 stars

I bought tickets for Robbie Williams…

I bought tickets for Robbie Williams concert. Had problems with verification of my email on BST app because I am not from UK. Girls from double8tickets.com solved my problem and even upgraded my tickets to gold circle. I am very satisfied and grateful. I highly recommend d double8tickets.com

6 July 2024
Unprompted review
Rated 1 out of 5 stars

Bought 4 tickets for the F1 Grand Prix…

Bought 4 tickets for the F1 Grand Prix and paid £1800 for 4 tickets Thursday through to Sunday
We were continuously told the tickets were on there way, would be there today, then tomorrow, then in the next hour, then please find tickets attached on an email with no attachment from the owner of double 8 tickets Daniel Duran.
We arrived at Silverstone on Thursday 4th July as per our booking to be given every excuse under the sun, we had to arrange our own tent and camp site although paid for 2 supplied & pre erected tents without any access to any of the Friday practice sessions or Bands playing at the event not to mention qualifying & race day.
We spent the whole day Friday emailing, calling and messaging these muppets to try and arrange our entry without so much as a courtesy response to apologies, give an explanation or tell us we’ve scammed you now go home !!

We can only hope that this feedback will stop you from even contemplating using this company for tickets as they are full on crooks with no intention of coming through with what you’ve paid for.
I won’t get our money or wasted time back but I do take satisfaction in knowing I’ve prevented many more people being scammed.

4 July 2024
Unprompted review
Double8tickets.com logo

Reply from Double8tickets.com

Hi Mark, we can confirm we have had a few emails regarding Angelo Mendocino but we have no associate with him nor has he ever worked for our company. The email we have been given by other costumers of angelo which is angelomendicino@outlook.com or Daniel Duran dandouble8@hotmail.com (not an email address of ours!) has also been mentioned to be impersonating as an associated with double8tickets. We can confirm we do not take bank transfers for tickets all our payments are done via our website www.double8tickets.com.

We can confirm we have never sold weekend tickets with pre erected tents or access to practice sessions, we only sell standard entry tickets which we provided and all sales were completed. We are so sorry this has happened to you and we really hope you get this has been resolved.

kind regards
Charlotte

Rated 5 out of 5 stars

My Shania Twain tickets were running…

My Shania Twain tickets were running late! I was stressed! But I had a follow
up call from a wonderful customer service person! Not only were my tickets going to
arrive in the BST app, but I was offered a free upgrade to VIP !!! It all worked out!! I’m so excited!! Phone is tricky but emails work! Thank you Double8tickets!!

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Bought tickets for AC/DC on 19th April…

Bought tickets for AC/DC on 19th April for Wembley playing on 3rd July. Advised that tickets will be sent 7-14 days prior….one day left before concert and no tickets. Cant get through on phone. £255 for a ticket plus £9.95 shipping??? Whats the shipping for? Cant get through to customer services on phone. Cant boom train or hotel until i have the tickets as dont want to waste a journey from Scotland and expenses . Very unhappy and will stick with ticketmaster in future

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Shocking/Zero Customer Service - Possible ScamI bought 4 expensive tickets for Robbie…

I bought 4 expensive tickets for Robbie Williams next saturday (purchased last December) . I have emailed Double8 6 times over last two weeks (no response whatsoever) and phoned them a similar amount ( they pride themselves on having a phone line but if it only ever says "we are too busy to talk to you , call back later" then it is useless and nothing to be proud of) so have no idea whether they are genuine or if the tickets will arrive. They are a present to my wife and we have guests flying in from abroad (unsure whether to tell them to cancel)
Frankly just not acceptable to accept thousands of pounds for tickets and then be too busy over several weeks to even be bothered to respond to the very simple question of "when/how will you be sending the tickets" ?

1 July 2024
Unprompted review
Rated 1 out of 5 stars

I've tried contacting double 8 numerous…

I've tried contacting double 8 numerous times via telephone and by email. I purchased Stevie nicks tickets earlier this year for July and I'm worried it's a scam as its first time using them. With getting no response it's making me worry more and what makes it worse the tickets aren't in my axs wallet.

2 June 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 3 ticket in December

Ordered 3 ticket in December, didn’t receive tickets until day of the show, only to be given 2 tickets! Said it was a clerical error!!
Didn’t offer an alternative other than a spare ticket somewhere else in the theatre, or tickets for the following week, but one of us weren’t available to go.
Not good enough!!!
This ruined our birthday surprise for one member of the party.
No offer of compensation ( we had also booked a meal in London beforehand)just a refund on one ticket. So now we had to accept just 2 tickets for the following weeks show, leaving one of our party being able to go!!
Will not be ordering and will be advising friends and family never to choose the company when Booking theatre tickets

31 May 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic night we had at the O2…

What a fantastic night we had at the O2 seeing Olly Murs and Take That! Our seats were incredible!! Thank you Double Eight for delivering yet again!! You really are the only ticket agency I would ever use, you always deliver what you promise at very reasonable prices compared to other agencies .

1 May 2024
Unprompted review

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