Parfumerie Douglas Nederland Reviews 

I love shopping in Douglas.

My favourite online perfume and makeup shop, but not always on time with delivery as they promise!

Exactly one month ago I have made an order from the website. The order is DGLNL0018001121. It was a perfume that cost 140 euros. They sent it with the PostNL who never delivered me my perfume. Every day there was a delay for the whole two weeks. The perfume was supposed to be the gift and I couldn’t wait longer than two weeks (on the website it says all orders will be delivered within 2-4 working days which is a lie) and at the time I have been waiting for already 2 weeks. So I have requested to give me the refund as the package was not delivered in time. Two weeks later and I still don’t have my money back. I contacted Douglas multiple times and they don’t want to make the refund, only saying that I should wait. Today is exactly one month since I made that order. No perfume and no money. I totally don’t recommend to order from them again. A terrible experience, and that’s despite of me being their loyal customer for years((

UPDATE: Douglas has finally contacted me and already initiated a refund. Thank you! Will keep buying from them)) only wished that customer support would react faster. But in general my experience for over the years was great!

Again, I didn't get the 2 free gift samples that I am suppose to get from mine purchase. I swear they are doing it on purpose at this point whenever they see my name. However, they sure remember to stuffs tons of folders and ads in the package each time. Thanks goodness the discount% are automatic before payment otherwise they would have probably "forget" that too. Other than that with discount their product ranges have great prices and they often have discount sales. Delivery is also fast, next day free delivery.

I bought some stuff at night and just realized that the order didn't get through but my money was debited. I called and Lotte helped me so fast so thanks for that! But the app seems buggy. If I weren't realizing it I might have lost some bucks. But after calling I got the money back next day. Was ok but I wish it could be prevented.

absolutely terrible. Workers "size" the Customer up and if the assumption is, "they cannot be bothered" you are ignored.
Case in point I waited to one to help me, she knew I was waiting but after she was done with one client she completely ignored me and went on to help another client! This has happened to me several times.
TERRIBLE TERRIBLE CUSTOMER SERVICE.

STOP YOUR ASSUMPTIONS!!!!

**Douglas Store Beurstraverse 41, 3011 AE Rotterdam

Very efficient service! Always very fast delivery. The products are available and there are always different offers. Overall very happy!

Customer service has been so disappointing. I ordered a shade recommended to me by a store associate that turned out to be a horrible match. Attempted to return it and was met with horrible service. As the product was open they could not return it. I tried to explain it was the stores own issue as they shade matched me this color - since it was OOS I had no choice but to order online. They practically shoved me out the door and was not listening to a word I said when I attempted to explain. I am demanding my a refund but the service has continued to be horrible. Douglas has told me to go to the store and the store doesn’t respond to my emails. I am furious and demand a FULL REFUND IMMEDIATELY. Solve this now!

Already give my review about customer experience last month but don’t see it anymore even though that issue wasn’t resolved!

Dear customer service Douglas ,

I have returned one of the product from my order 2.05.2024 DGLCH0003033573 order from 22.04.2024.
but since then never received any confirmation of it, and Today 21.04 was billed full amount of the order today + remaining fee

As a frequent customer who never delays with payment that was unpleasant surprise.

I hope this unpleasant experience would clear sooner and I can continue with my shopping in the future ..

Thank you for support,

My last (and this will be my last) purchase from Douglas has been an awful experience. Five months ago, I bought a bottle of perfume from a premium brand online.

A few months later, I noticed little bits of silver foil all over the place. The foil covering at the base of the nozzle was peeling off. This hardly makes for that luxurious experience one expects from this brand.
The house of fashion’s products are of the highest quality and I have never had an issue with any of their products. This bottle is a one-off. Something must have gone wrong in the production.

I sent a message with photos to Douglas to ask for a refund. They refused to do anything, saying that it wasn’t “their policy”.

I cannot understand how, as representatives of a top company, they offer no follow-up service. The Douglas customer service assistant I had on the line said she understood that the bottle was faulty, but that they couldn’t do anything about it


This poor level of service is unacceptable. Douglas is not a company I will be buying from in future.

Reply to Douglas response:

Douglas has come back with a poor response to my review saying that Douglas is “still working internally to see if they [sic] can resolve this further” for me.
Already I have conferred with the perfume house and they have, as expected, given immediate and helpful service.
Meanwhile, Douglas, the company I bought from and who should be dealing with a solution is still messing around with excuses.
Why do people put up with this terrible service?
Disgraceful!

Very good I am very glad

I ordered shampoo online from Douglas NL on May 7th. It was not delivered, about which there is a link from DHL. I asked Douglas NL support to write when the goods will be delivered or return the money, they have been silent for 10 days. I wrote again and there was silence in response.....Reply to Douglas's comment below: I ALREADY WRITTEN 3 TIMES, YOU ARE NOT ANSWERING!!!

My package with shiseido products did not include the foreo gift as stated on the invoice and on the website, I complained to customer service and am waiting for a response

Thank you for your reply. We sent you an email with a complaint yesterday, so I forwarded it again

Great selection of products, often discounts, seamless & easy purchase experince

Today I went through a incredible negative experience at the Douglas of Westfield mall in leidschendam. While looking for support to find Chanel make up I asked support from a Sephora attendant. The lady was not smiling and I had the feeling I was bothering her. She made zero effort to serve me and almost insulted me at the end. I went to the cashier to complain about the unacceptable behavior ! I spend quite substantial money every month in that store and my expectation is to be well treated

The package was opened, true I received the product next day, that part was fast. But expensive to be received with the fancy package open. DGLNL0014778511

Most terrible costumer service. They do not take their costumers seriously at all. Now I wasted a lot of money on a package that never arrived and Douglas does not care :).