Great products and great quality. Fast delivery. Shopped many times and will order again for sure. But, please consider having a gift wrapping option in the future. A brand such as Drake's cannot shi... See more
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See what reviewers are saying
Fast delivery but real issues on returns. Returned via DHL with the prepaid label Drake's provide. It was twice attempted delivery at Drake's warehouse I'm assuming and both times the premis... See more
Ruben from Drakes impressed me with his exceptional expertise and enthusiasm for suits, even through email. He promptly addressed my inquiries, providing insightful recommendations that led me to... See more
I bought a blazer and then had to return it, as the size turned out too big for my Asian frame. Everything went perfectly. The communication was smooth and effective right from the start till the end.... See more
Company details
- #208 of 235 best companies in Men's clothes shop
Written by the company
We pride ourselves in our dedication to craftsmanship and exacting quality. This, paired with our idiosyncratic design sensibility, is a bedrock for creating enduring garments and accessories of real worth. In the words of Michael Hill, "we make things that people can and will want to wear, for years and years to come."
Contact info
9 Savile Row , W1S 3PF, London, United Kingdom
- +44 (0)20 7608 0321
- concierge@drakes.com
- www.drakes.com
3.9
Great
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick delivery
Quick delivery
The quality of clothing is out of this world you get what you pay for
1 March 2023
Good Clothing Bad Shipping
I previously wrote a very negative review becuase an item I bought hadn't been shipped, within an hour I was given a reply and was given a personal email to sort out my issue, the normal email customer service still hasn't responded to my questions. They took days to ship both of my items that I ordered, considering the £8 delivery I would expect same day shipping, I'd give Drake's a 2 star review if it wasn't for the quality of the clothing which is perfect.
17 February 2023
Unprompted review
There is no customer service at all
There is no customer service at all. I spent more than 2,200 pounds to buy 5 pieces of clothing, but only received 4 pieces, so I sent a lot of emails to ask what happened, and there was no response at all for a week. Until now I don't know if the £325 dress was lost or not. no one told me
20 February 2023
Unprompted review
Reply from Drake's
Dear Peng Han,
We are truly sorry for the inconvenience that this has caused. I have refunded you for the missing item that unfortunately due to stock error was not available. We are looking in to why you were not updated earlier and we truly apologies for delayed reply. Please do not hesitate to contact me directly at henrikhavas@drakes.com and I will personally assist you.
Kind regards,
Henrik
I bought a scarf online for my husband…
I bought a scarf online for my husband which took 10 days to arrive. The scarf wasn't what I expected so wanted to return. I am then charged £7.95 to return it. I have never heard of a company charging for returns. It has put me off buying anything from Drakes.
17 February 2023
Unprompted review
Reply from Drake's
Hello Heidi,
Thank you for sharing your feedback with us.
I apologise for the delay in receiving your order. Due to a high volume of orders, our dispatch team has been experiencing some delays in getting all the orders out. I can understand how that can be disappointing.
In regards to the cost of returning a purchase, it's part of our company's return policy, which is stated on our Returns page, and therefore we can't do much about that.
If there is anything else that we can assist with, please do not hesitate to contact us at deliveryandreturns@drakes.com
Kind regards.
The time to dispatch the goods
The time to dispatch the goods after ordering leaves much to be desired. I was hoping to receive the items within a week as it was considered a birthday gift. The shipping UK-CH is advertised with express, but now 6 days have passed and the package has not even been shipped. In this price segment, I hope for better service or at least truthful information about the shipping time.
15 February 2023
Unprompted review
Reply from Drake's
Hello A.H.
My sincere apologies for the inconvenience that this has caused and we are truly sorry for the delay in the shipment of your order.
Your order has now been shipped and I have sent you a private reply as well.
Please do not hesitate to contact me directly at henrikhavas@drakes.com if you would have any further inquiries or if I may assist you.
Kind regards,
Henrik
Fantastic customer service, inconsistent sizing
In short, inconsistent sizing but Henrik offers some of the best customer service to make sure I could get the right pieces.
In the past few months, I've gone from owning 0 pieces of Drakes (but admiring from afar) to several purchases of heirloom pieces, including a the Prince of Wales Raglan Coat, the Casentino Wool chore (exchanged for the corduroy chore), Casentino Wool pullover, and the Rocky Mountain Featherbed Harris Tweed vest. All of which I love. However I've been incredibly surprised by the inconsistent sizing across all of these pieces and have had to do several returns, and to be honest, am still not convinced I have the right size in a few of them. In all of these, Henrik has provided nonstop communication, responding to several emails in a days time, where most companies take several days to respond to a single email. He's personally gone done to the warehouse to check on sizes or set a piece aside that may sell out, and gives me a ton of advice to help land on the right pieces. To be honest, I probably wouldn't have purchased the incredibly expensive, but amazing, Raglan Coat had it not been for Henrik's customer service on previous pieces.
8 January 2023
Unprompted review
High quality clothing
Lovely fair isle jumper and well made shirt. High quality items. Clothing made the way it used to be.
26 January 2023
great product delivery communication
2 February 2023
Drakes is an extremely classy store in…
Drakes is an extremely classy store in all ways. Excellent customer service. Extremely good communication. Top quality clothing. Highly recommended.
19 January 2023
Unprompted review
Great customer service and product…
Great customer service and product support!
16 January 2023
Unprompted review
Practically perfect in every way
I bought a blazer and then had to return it, as the size turned out too big for my Asian frame. Everything went perfectly. The communication was smooth and effective right from the start till the end. The salesperson in charge, Henrik, was consistently and relentlessly courteous and wise in his counsels. Will most definitely go back.
5 January 2023
Unprompted review
Worst customer service ever
Worst customer service ever! Sent more than 10 emails but rarely get replied by Drake's team. My order is #WEB87557 and I received wrong order. Issue reported but no help offered no solution offered which is totally waste of time. In Dec they never replied email. Can you imagine how could a 'reliable' company leaves their customers for a month without offering any after-sale service at all. This is a joke.
12 January 2023
Unprompted review
Reply from Drake's
Dear Yaxi,
We sincerely apologies for the inconvenience that this might have caused.
I have personally reached out to you to find a solution, if you would have any further inquiries or if I may assist you, please do not hesitate to contact me at henrikhavas@drakes.com.
Once again we apologies for the lack of communication on our behalf and we are truly sorry that this has affected you and your order.
Kind regards,
Henrik
Just got my Ma1 suede jacket and I am…
Just got my Ma1 suede jacket and I am more than happy
Amazing quality beatiful jacket in all the senses
The service was excellent helping me with sizing wich fits me perfect
Shpping was also very quick
Thanks drakes team I will get back to your shop for sure
Cheers
Alfon
9 January 2023
Unprompted review
There was no shipping update for an…
There was no shipping update for an entire week since I placed my order.
My email to the c/s was also left unanswered.
2 January 2023
Reply from Drake's
Hello Max,
Thank you for taking the time to leave your feedback. I apologize for the fact that you did not receive a shipping update, there seems to have been a technical error at the time of your order. I can confirm that your order was dispatched on the 29th of December, once our staff resumed dispatching operations, and it looks like it has been delivered to you. Also, very sorry your message went unanswered, we were working through a bit of a backlog after the Christmas period. Please do not hesitate to get in touch with me personally for any further assistance with this matter: claudiu@drakes.com
Kind regards
This company is very kind and…
This company is very kind and communicates with me by email and replies well.
5 January 2023
Great Service-Phantastic Products
Great service - phantastic products! That's all you need to know:-)
3 January 2023
Quick delivery and the quality of the…
Quick delivery and the quality of the jumper is - obviously - great
2 January 2023
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