DrankDozijn.nl Reviews 

1,027
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

4/5 because the carrier was Chaos. Drankdozijn should change carrier in the south of France. Calamity.....,Otherwise had a good relationship with the staff

Rated 5 out of 5 stars

UPD: Editing my negative review with thanks and apologies to DrankDozijn. My order has been delivered today (right in time promised). No idea why Post.nl declared the parcel to be delivered on 27th,... See more

Rated 1 out of 5 stars

I got a giftcard from my boss, after forced to buy several other giftcards I ended up at Drankdozijn. Then...the transaction failed because it was not possible to check my balance. After several retri... See more

Rated 5 out of 5 stars

The only website I use to buy alcohol in the Netherlands. Great stock, quick deliveries and amazing customer service. One time I forgot to add an item to the delivery, and did not want to pay extra de... See more

Company details

  1. Off Licence

Information provided by various external sources

DrankDozijn.nl is een online drankenspeciaalzaak, welke meer biedt dan alleen standaard whisky's, wijn, bier of rum. DrankDozijn staat voor een online webwinkel met een uitgebreid assortiment en vele speciale producten. Ons doel is dan ook om onze klanten een breed scala aan producten aan te bieden tegen een zo laag mogelijke prijs, de beste service met eenvoudige en veilige online betalingsmogelijkheden.


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,027)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good ordering experience with…

Good ordering experience with DrankDozijn, purchasing and delivery information is clear and deliver on time.
Compared to other webshop (Lyko) it's a much better purchasing experience.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

The only website I use for spirits

The only website I use to buy alcohol in the Netherlands. Great stock, quick deliveries and amazing customer service. One time I forgot to add an item to the delivery, and did not want to pay extra delivery for one more bottle, and a quick 5 minute call fixed it all. Highly recommended!

18 September 2023
Unprompted review
Rated 3 out of 5 stars

My order was delivered efficiently within 24 hours.

An order that i placed yesterday was delivered within 24 hours this evening. Yesterday late evening I received a message from Drank Dozijn to say that my order had been dispatched. This morning I had an email from the delivery agent to inform me of the expected time of delivery.
I would have given this a 5 star rating, except that my order for 3 bottles of whiskey was delivered in a box that could have held 12. The wasteful use of packaging should be critically reviewed by Drank Dozijn and suitable action taken. Focus on sustainability please.

15 August 2023
Unprompted review
Rated 1 out of 5 stars

Worst online customer service ever.When…

Addendum,finally received a refund from Paypal 8-22 of course no reply or the promised "communication" from customer service regarding whatever happened to my package or an apology for their appalling customer service! Just for giggles I logged in to see if they really closed my acct,of course they didn't but they did remove the option to pay via Paypal for me!!! LOL most petty unprofessional business ever!! Worst online customer service ever.When Hermes doesn't deliver they just say to wait until they get a resolution and don't even bother sending a replacement.So I should wait weeks for an online delivery that's already a week late because they are too cheap to send out a replacement.Do they actually wait to get reimbursed by the shipper before they are willing to make good with their customer?? Unheard of in this day and age.

Addendum per their response.They still haven't refunded my money or told me where my package is 2.5 weeks later.Order was placed 7-31.They also stated they will close my account with them because I filed a Paypal claim!!!... After they get around to refunding my money which they intend to drag out to the last day using Paypal because ...I don't know,they just seem to put a lot of vindictive effort into not wanting to fix this.If it was my company I would've just sent me a new box and an apology for the delay as neither they or the shipping companies can track it or even give any kind of answer what happened to it.So in essence they are willing to lose a 3 year customer and generate ill will for what maybe 30 euros profit? Highly unprofessional.And as someone who has been spending upwards of 10k a year online,this is hands down the WORST vindictive customer service I've ever run across.BUYER BEWARE!

8 August 2023
Unprompted review
DrankDozijn.nl logo

Reply from DrankDozijn.nl

Dear Christopher,

Again we apologize for the delay of your package. When you reported this, we immediately started an investigation at Hermes. Unfortunately, since this is an international investigation, it takes longer than we had hoped. We always ensure that these kind of issues are resolved, but we have to wait for Hermes' investigation. We have also informed you of this. Hopefully you understand that our options are not unlimited as a company. As soon as we have feedback from Hermes, we will offer you the most suitable solution.

With kind reagrds,
Team DrankDozijn

Rated 5 out of 5 stars

Delivered late but with excellent packaging

The experience was good, although the package was delivered a bit late, it was delivered with excellent packaging. I would say that if you are not very particular about on the dot timing for the delivery of your order, then its a good platform, plus the prices here are way less than Gall & Gall.

5 June 2023
Unprompted review
Rated 1 out of 5 stars

not a reliable provider

After a first parcel that was never delivered, Drankdozijn did sent me a second one but it now looks to follow the same bad track than the first.
I don't know if it is on POSTNL side or Drankdozijn but it looks evident that it is not a reliable provider.
Today my new parcel was supposed to be delivered til 17h30 but nothing arrived. After 17:30 POSTNL rescheduled to 22:00 but they know very that there will be nobody at the reception at that time. The trick is on POSTNL side to postpone the delivery till there is nobody and the they say it was delivered and they sign themselve the tracking.

5 December 2022
Unprompted review
Rated 1 out of 5 stars

I got a giftcard from my boss

I got a giftcard from my boss, after forced to buy several other giftcards I ended up at Drankdozijn. Then...the transaction failed because it was not possible to check my balance. After several retries it was stated that my card was already spent while the bottle was still in the basket. End of story. I get the suspicion that giftcards is a good profit source, especially if you don't deliver anything. I give up.

3 February 2022
Unprompted review
Rated 5 out of 5 stars

The best.

Yess the best Glenlivet 12 years Licensed Dram ever.

Sencirly,
Cor

13 December 2021
Unprompted review
Rated 5 out of 5 stars

Fast delivery perfect online shop

It is amazing how you make it possible to order Belgian products to Germany .. thanks sooo much for helping me get the perfect Christmas gift for my boyfriend.. very fast delivery too . .. thanks alot

7 December 2021
Unprompted review
Rated 2 out of 5 stars

Delivery service was very frustrating

Delivery service was very frustrating. I've spent too much time and additional funds in order to collect the package.

And I was 'compensated' with a gift voucher, that's equal the delivery costs.

It wasn't my first purchase at drankdozijn, but surely will be my last.

31 October 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look