Draper of Glastonbury Reviews 

1,027
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the beautiful craftsmanship and warm materials. Consumers consistently note the wonderful comfort and superior quality of the footwear, observing that parcels always arrive safely and promptly. Purchasing items online is described as a smooth and straightforward process, while the customer support staff are always exceptionally helpful and polite. Some people were dissatisfied with the sizing, mentioning that the footwear felt a bit too snug or narrow in the toe area. Reviewers also noted that certain soles felt significantly thinner than previous versions or that delivery tracking updates were occasionally unclear.

What people talk about most

Product

Consumers find product to be deeply satisfying, frequently praising the excellent quality, beautiful... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship, comfort,... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels arrive promptly, safely,... See more

Order

Reviewers highlight positive satisfaction with the online order process, describing it as easy,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting exceptional delivery speeds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, delivered within two days on standard service. Excellent product - still wearing my last pair after three years daily wear. Still seem to be same quality. Price has risen slightly b... See more

Rated 5 out of 5 stars

Always the same quality of goods and customer care - the very best you can buy. So good that you don’t need to buy their goods often, great for customers but maybe not for their business so support t... See more

Rated 5 out of 5 stars

Easy & straightforward ordering online. Parcel arrived safely, properly packaged & promptly. This is my second pair of these slippers, same style & colour. This pair is for best!

Rated 5 out of 5 stars

I love this company. They listened patiently to my concerns and I am looking forward excitedly to shortly getting the Camilla 2 slippers in the size and colour to suit. I needed to size up from the fi... See more


Company details

  1. Shoe shop

Written by the company

We are an 80 year old family owned manufacturer of high quality sheepskin products, including slippers, boots, gloves, coats and rugs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,027)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m the problem with this economy

I’m the problem with this economy. Been buying cheap, mass-produced things like £30 Next slippers for years. Great for a week, increasingly flat, filthy and compressed for months until something splits, unravels or corrodes so much it falls off. Finally educated myself and now try to buy British, handmade and locally-focused goods. Finally grown up and realised that £90 for generations of carefully handed-down skill and love and dedication, and the sensation of putting my feet in these works of art every single day of my life is a total, worthy and absolute bargain.

27 May 2024
Rated 1 out of 5 stars

the slippers I ordered was size 8 which…

the slippers I ordered was size 8 which I have worn for 70 years but the slipper delivered although stated as size 8 were an 8 on the out side but seven on the inside . The immpoe rtant item with shioes is the foot and not the covering aND SLIPPERS SHOULD HAVE BEEN MADE WITH THAT IN MIND!!

1 May 2024
Draper of Glastonbury logo

Reply from Draper of Glastonbury

Dear Colin, we are sorry to hear you are unhappy with the fitting of the slippers you received. We do make our slippers to normal UK shoe size and we take into consideration the lining when they are made. Sizing can vary between manufacturers. Please send them back to us and we are happy to exchange for the correct size for you. Best wishes, Drapers

Rated 5 out of 5 stars

Nice snug sheepskin gloves ordered online

I ordered some sheepskin gloves online, and my order was posted immediately and arrived a day earlier than expected. The gloves themselves are well made and a nice snug fit, which the company says will adapt to the shape of my hands over time. The size guide on the website does seem to be both accurate and helpful.

28 April 2024
Rated 5 out of 5 stars

Best gift

Over the last year I have purchased 8 pairs of your slippers as presents for my family and friends.
All have been very thrilled to receive such a quality pair of slippers from me . They were them all the time .

2 April 2024
Rated 5 out of 5 stars

STILL BRILLIANT 25 YEARS+

I have been buying Draper's Anton style slippers since I first noticed some (wrong size) o sale in an Oxfod Street store in the 1990s. I am on to my fourth pai 30 years on and love the sensation of slipping my foot inside the thick wool lining and on the firm heal of a new pair. These are exceptioinal slippers, a real luxury but one that has not gone up in price as much as many other things.

30 March 2024
Rated 1 out of 5 stars

How can you work whith such an…


How can you work whith such an unreliable partner like UPS together? They sent me an mail, telling that the delivery will take place on last Friday, between 8:00 and 13:00 - in fact they never showed up. This is not the firste time that stuff like this happened with this company.

29 March 2024
Draper of Glastonbury logo

Reply from Draper of Glastonbury

Dear Robert, we are sorry to hear that you experienced a problem with your delivery. We send most orders with Royal Mail except for heavier items which need to be sent via courier. Best wishes, Drapers

Rated 5 out of 5 stars

I have always purchased Draper slippers…

I have always purchased Draper slippers and I love them. Excellent service always.

I was very upset a few years ago when the slippers I bought for my mother on her brithday were stolen in the hospital where she was being treated for a stroke. She had not even worn them at the time.

29 March 2024
Rated 1 out of 5 stars

POOR QUALITY

Purchased a pair of tweed slippers in Dec 2021, in July 23 noticed the fabric was fraying and contacted Draper who provided a replacement pair. Now only 8 months later they replacements are similarly failing. Having contacted Draper again, they state as their product is out of the laughable 3 month warranty and that they have decided that I have a medical problem with the way that I walk, they are unwilling to assist. The Consumer Rights Act 2015 states that goods must be of reasonable quality, which I consider 8 months, not to be reasonable. A premium price to support a UK business, but not a premium experience for myself.

18 March 2024
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