Draper Tools Reviews 1,518

Excellent product support by Drapertools. Got me the part I needed for my machinery.

I have bought a garden trolley which is great but needed an inertube and customer care where very helpful

My Draper pump developed a fault and needed a spare part. Draper Support were amazing and provided it to me very quickly, for no charge, and I was able to fix the pump, so it is now good as new.

I have an ancient riveter and unfortunately I broke one of the small jaw components and tried high and low to get a replacement. I found on various websites a jaw replacement pack (2 piece) but unfortunately I couldn’t find the measurements of the jaw pices. So I contacted Draper Tools and a young man went out of his way to provide the measurements of these jaw pieces. They are a perfect fit for my riveter and I have placed the order for the spares. Well Done Draper Tools.

Having had a problem with a plastic part of a mitre saw I bought from draper tools I contacted the customer service by email and was treated by a lady employee called Gina she took great care to identify the defective part and was in constant contact with me until she found the correct part which she then posted to me and having received it and fitted it the tool now works again excellent service from Gina and a credit to draper for a quick and efficient answer to my request I would reccomend draper as a very reliant company to buy from and I will do it again for my next tool buy

Respect and understanding for a discontinued product
Still searched and found me a supplier.

Excellent service from James. Went above and beyond to help me acquire parts that are not available now as Draper have discontinued my bench saw. Thank you James.

Bought a garden shredder to shred some garden waste used it once to shred rose and other garden waste and now it won't shred properly it just clogs up.

Having bought a trolley sprayer from draper it started to leak on second use .I posted a one star review. Draper tools contacted me and having provided them with my purchase details they promptly sent me a replacement.
Excellent customer service

As you know “owning a petrol pressure washer is expensive “ and when things go wrong, we as the customer need 10/10 customer support from the manufacturers…..that is exactly what I got! 10/10 customer service. A phone call was made to customer services and within 2 short emails the issue was not only resolved but the part needed was in the post the same day!

James is the gentleman’s name in customer services and he was 10/10

Have confidence in buying drapper 👍💫

Very pleasant Warranty process with speedy result and will continue to buy ~draper products in the future.

I spoke to James at customer service regarding an issue about a battery charger. He went out of his way to help resolve the issue. I was so greatful, especially as this charger was an older model & discontinued. Can't thank him enough. If this is the standard of their company policy, they deserve 5 stars & more.

James went above and beyond to replace the faulty item, thank you James

You ask.....
'What is this company doing well'
I had an issue with a Draper Expert Tool that was about to cause me a problem in proceding with a job in hand.
The 5 Star award I've given is the ultimate accolade for the very speedy and satisfactory way they handled my problem, also all credit to them for the ability to deal with a person and not some AI frustrating system.
Many Thanks to the team at Draper Tools especially 'G' .....
KUDOS to Draper Tools.

Very fast and helpful response to a query, thank you

I had a great experience with Draper Tools and would highly recommend their products and their customer service.

I have always had excellent service from this company any time i have phoned for information. Most recently both James and Trevor were very helpful and most importantly very patient with a 83 year young customer trying to solve a problem with my planer thicknesser, which i think will soon be rectified.
I will have no hesitation in recommending Draper.
Malcolm Jones

Phoned draper to get parts and dealt with James who was extremely helpful. I asked questions via email and they were responded to instantly. Would highly recommend outstanding service

Wheels are to close together so on uneven ground it wobbles and can roll over. The trigger does not turn off. Spray pattern is not that good despite trying to adjust it. When the pipe is gathered up the spray handle is not held securely on the unit and can fall to the ground. 14 months after purchase it is leaking air and so pressure keeps dropping. Amazon customer services first class