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DreamLease Vehicle Leasing Specialists Reviews 

663
•
TrustScore 5 out of 5

4.8

Leasing service
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Review summary

Created with AI, based on recent reviews

Considering 307 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers praise the staff for being exceptionally helpful, professional, and thoroughly attentive throughout the entire vehicle leasing process. Consumers note that communications and responses are always prompt, making it very easy to ask questions and get clear guidance along the way. Some reviewers were not happy with the communication after finishing the initial quote, noting that responses dropped and they felt left entirely in the dark. A few people also mentioned experiencing poor customer service along with a noticeable lack of proper attention once the official deal was finalized.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their exceptional professionalism... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fast communication and... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless and straightforward... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the prompt communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from my initial enquiry, DreamLease have been an absolute Godsend, particularly Tom. He has helped me with all my questions, no matter how trivial, with absolute professionalism. This is th... See more

Rated 5 out of 5 stars

The whole process of leasing my new car was really impressive. I'm used, unfortunately, to receiving Luke warm service but this was truly first rate. Martin Wisby, who dealt with me was professional... See more

Rated 5 out of 5 stars

First time trying lease vehicle contracts . So as you can imagine a bit apprehensive as regards going down this road. Spoke to dream leasing , and after a few hours decided to go a head with the cont... See more

Rated 5 out of 5 stars

Skye provided a super service from initial enquiry through to order placement. Communications both verbal & email were first class, going above & beyond to understand our requirements & build a quote... See more

Company details

  1. Leasing service
  2. Car rental service

Written by the company

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

663 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(663)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Dealing with Dreamlease was a pleasurable experience.
I spoke with Charne and she was very helpful and sorted my lease deal without any issues.
She got me a great deal which I’m very pleased with and communicated everything very well as an email or call. The whole process from start to finish was easy and efficient.
Highly recommend Dreamlease, thanks.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Obtaining a new car

The help and patience of the representative Charne Headech made the process smooth and effective. The prompt way that correspondence was dealt with was very responsive and refreshing.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience/agent

Excellent experience (agent, Skye)very professional, communication excellent & car a very good price/package. Second car to be leased through Dreamlease. Thanks.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything was very straight forward…

Everything was very straight forward and easy. I dealt with Charne who was very helpful and efficient and always willing to answer any queries. It was lovely to be dealing with only one person which made things very pleasurable

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Martin at…

Great customer service from Martin at DreamLease. Communication was excellent, following up my enquiry the next day. Martin was very clear on my options and got me an excellent deal. The process from initial enquiry to ordering the vehicle was quick and straightforward. I will definitely recommend DreameLease to family and friends.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Jakub was very helpful

Jakub was very helpful and was prompt at answering any and all questions. He took all the stress and worry out of the equation and sorted it all for us. Thankyou Jakub for such a smooth transaction x

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Skye @ dreamlease made the process a…

Skye @ dreamlease made the process a doddle for my dad who isnt very good with technology. Thank you for a fantastic deal on the passat balck edition that turned out a main dealer could even match the lease deal. Overall a very happy customer.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

7 weeks and no car !

ordered a car 06/03/26, ID5 which was an in-stock deal, finance took ages, by the time finance agreed, original car not available,order for another ID5 again in stock ,so order changed and till today 21/4 /26 no car , have to chase them down. This has never happened with my previous leasing with other companies. In stock car has arrived in 4-5 at best. I am now thinking of cancelling and going elsewhere as this process has just wasted my time and I will now have to rent a car. I would not recommend going with this leasing company.

21 April 2026
Unprompted review
DreamLease Vehicle Leasing Specialists logo

Reply from DreamLease Vehicle Leasing Specialists

We’re very sorry to hear about your experience and understand how frustrating the delays and communication must have felt.

To clarify, the date referenced (06/03/26) reflects when your finance application was submitted, rather than when a vehicle order was placed. In this instance, the finance provider required additional information, which unfortunately delayed approval. During that time, the vehicles included in the original offer sold out. While we do aim to make customers aware of this risk prior to submission, we completely appreciate how disappointing this outcome is.

Once your finance was approved, our team worked to secure a suitable alternative and liaised with dealers in an effort to honour the original offer where possible. As this fell outside of the standard process, it did take longer than we would have liked to finalise.

As discussed, we’re pleased we were able to secure an appropriate vehicle for you. We sincerely apologise for the overall delay and inconvenience caused, and if there’s anything further we can do to support you, please don’t hesitate to reach out.

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