DreamLease Vehicle Leasing Specialists Reviews 

665
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 307 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers praise the staff for being exceptionally helpful, professional, and thoroughly attentive throughout the entire vehicle leasing process. Consumers note that communications and responses are always prompt, making it very easy to ask questions and get clear guidance along the way. Some reviewers were not happy with the communication after finishing the initial quote, noting that responses dropped and they felt left entirely in the dark. A few people also mentioned experiencing poor customer service along with a noticeable lack of proper attention once the official deal was finalized.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their exceptional professionalism... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fast communication and... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless and straightforward... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the prompt communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from my initial enquiry, DreamLease have been an absolute Godsend, particularly Tom. He has helped me with all my questions, no matter how trivial, with absolute professionalism. This is th... See more

Rated 5 out of 5 stars

The whole process of leasing my new car was really impressive. I'm used, unfortunately, to receiving Luke warm service but this was truly first rate. Martin Wisby, who dealt with me was professional... See more

Rated 5 out of 5 stars

First time trying lease vehicle contracts . So as you can imagine a bit apprehensive as regards going down this road. Spoke to dream leasing , and after a few hours decided to go a head with the cont... See more

Rated 5 out of 5 stars

Skye provided a super service from initial enquiry through to order placement. Communications both verbal & email were first class, going above & beyond to understand our requirements & build a quote... See more


Company details

  1. Leasing service
  2. Car rental service

Written by the company

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

665 reviews

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No recent history of asking for reviews

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4.8

All reviews

(665)

315 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price, even better service!

Charne was a great help throughout the process. This is now the 3rd vehicle I have leased from DreamLease and Charne in particular. DreamLease are great on price, and Charne is phenomenal at customer service. I would recommend DreamLease to anyone looking to lease a new vehicle.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy with the overall experience, communication was excellent. Martin was friendly and helped the whole process run smoothly. Much appreciated 👍

26 March 2026
Unprompted review
Rated 5 out of 5 stars

From cautious first-time leaser to genuinely delighted customer

This was my very first car lease in the UK, so I was naturally quite cautious when I started shopping around in early December 2025. I had come across some negative reviews about DreamLease, which made me unsure whether to go ahead, but my experience turned out to be very positive.

I initially started out looking for a Cupra Born, and Tom quickly found me a very competitive deal. Then, around mid to late December, I changed my mind and decided I really wanted an Alpine A290 instead. Tom handled that change brilliantly and worked hard to find the right car on the best possible terms.

We were originally aiming for an end of January 2026 handover, but in January our family circumstances changed unexpectedly and we needed to move the delivery back to early March. Tom adjusted everything smoothly, including the lease agreement and delivery timing, which made a potentially stressful situation much easier to manage.

The car was then delivered to my home address by transporter, which I really appreciated. My wife and I absolutely love the car and are genuinely delighted with it.

I also want to mention Lauren, Sue, Debbie and Georgia, who were brilliant during the later paperwork and finance stages. They were always friendly, down to earth and easy to speak to, and whenever I had a question, someone was only a phone call away.

Overall, DreamLease gave me a far better experience than I expected at the beginning. For a first UK leasing experience, the whole process felt professional, flexible and well managed from start to finish, and I would happily recommend them.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Skye has provided excellent customer service from start to finish! Incredible deal on a new VW, looking forward to having it!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Dream lease provided an excellent…

Dream lease provided an excellent service from quotation through to ordering a vehicle. Fast efficient and well informed service from Skye our account manager. Definitely recommend if you are looking for a new vehicle. Great service, thank you.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

5* service

So easy to go through the process with, would recommend them to anyone looking at leasing, and got my car £100 cheaper than other places. Thanks to Jakub for helping me

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Efficient & friendly service

Super quick process but lots of forms etc. Not had the van yet but the paperwork was done quickly and efficiently. Would recommend if you are looking for a speedy turnaround.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

The turnaround was incredibly fast and…

The turnaround was incredibly fast and the customer service was impeccable. Charne Headech sourced the exact vehicle I was looking for, provided several options, and was very patient with my indecisiveness. The admin team were also fantastic—very professional and helpful over the phone.

2 March 2026
Unprompted review

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