WARNING WARNING!!!!
This could have been a four star rating because everything was great up until after check out. We rented Villa Valbom in Albufeira/Gale in June. We paid 4000 € for the house but also a deposit 1100 € for possible damages (which is more than any other property I’ve rented in any country. It wasn’t a problem since we were a group of middle ages people with adult or teenage children and not a party gang). They didn’t just “hold” the money on my credit card, the actually charged it. According to their policy it can take about 14 days to return the deposit. I heard nothing and had to contact them (they don’t answer email! only by what’s up) so they weren’t in any hurry to give my deposit back. Finally I heard from them and all they said was, that to return my money they needed my bank account number (?) instead of just returning it to my credit card. When I finally got my deposit back after 3 weeks It was only 700 €. They kept 400 €!!! Not one word from them about why they kept my money. This is were the real nightmare began. I’ve emailed them about this and no answer at all. I’ve written on what’s up and it has been forwarded to the office but they don’t answer. FIVE WEEKS after check out they send me pictures of a dirty kitchen towel, a dirty facial towel, a bath towel (they weren’t washed so the pictures was of used towels, what an violating experience) and a broken chair saying this is why they kept 400 €!!! FIVE WEEKS without one word and then I get this!!! I’ve travelled a lot and never ever encountered such a bad company and ”customer service ”. So a very big WARNING to rent from this company. They will keep your deposit, make themselves unreachable and they charge you for EVERYTHING like dirty towels and bad furniture that happens to break when you sit on it. This firm operates on the Algarve coast. You’d be better off choosing another company. If anything I should get a refund for having to rinse the drain in many of the showers (which they didn’t fix during our stay). Since they charged your credit card there’s no way for you to get your money back and since it took them five weeks to communicate that we destroyed things (I disagree of course) so please stay away from this scam company.