The service I received at Dreams was excellent. I was given the chance to find my perfect mattress match via their in house machine, and given all the information i could need to make my choice. Ronni... See more
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Staff (Ciaron) was very patient and helpful when supporting my selecting the most suitable bed and frame for my needs .
After years of never really getting that proper comfy mattress we spent some time weighing up comfort against cost and with help and location of our local Dreams store in Aberdeen we finally found a c... See more
I bought a new mattress November 24, but was extra firm thought it would soften over time. For last 10 months had excruciating lower back pain. Went to dreams, used the sleep finder machine, recom... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Kittybrewster Retail Park, AB24 3LJ, Aberdeen, United Kingdom
- 01224016202
4.9
Excellent
249 reviews
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Very friendly informative staff.
25 August 2024
Excellent service both in store
Excellent service both in store, and from the guys on delivery.. 10/10
24 August 2024
Good communication and excellent…
Good communication and excellent product. Professional and efficient delivery of product in trying location.
17 August 2024
Bed was delivered and constructed with…
Bed was delivered and constructed with no fuss and very professionally. The beds are very comfortable and look great too.
17 August 2024
Very positive experience.
Very positive experience.
Bought bed in Aberdeen Kittybrewster where have been nicely served by Ewen. He helped us to find proper mattress to our needs and to the budget.
Also received great service from delivery team on 14.08.24
Received clear information regarding delivery day and time slot by email and text message before delivery. On delivery day I have slso received update snd phone call before delivery time. This saved me time off from work. Delivery team was very helphlful and nice. Thank you
14 August 2024
Unprompted review
Excellent service
Excellent service. From the service in store, through to the guys who delivered my mattress, no problems and great comms.
Thank you.
15 August 2024
The bed purchase of my dreams
In shop service excellent ( Morag)
Delivery drivers competent and very pleasant. Job well done.
11 August 2024
From the moment my husband and I…
From the moment my husband and I entered the store,we were served by Ewan who was very helpful and informative without feeling any pressure in picking the right mattress and bed base.
The two guys who delivered bed were very respectful of our home and wore covers over their shoes without me having to tell them.
All in a first class service from Dreams,and we love our new bed.
Would definitely recommend this company to friends and family.
9 August 2024
Great choice of beds and mattress
Great choice of beds and mattress
Staff extremely helpful and knowledgeable.
Would highly recommend this store.
6 August 2024
Unprompted review
A dream of an experience
Great service in shop.
Brill communication
Delivery went smoothly.
Bed needs special bedding it would have been good to have that in stock in Dreams.
1 August 2024
Great experience.
Great experience.
We visited the Dreams store in Aberdeen on Sunday afternoon, despite we pulled the trigger at 16:52 and the store was closing at 17:00, the store assistant was happy to provide the service. We purchased the bed on that day with scheduled delivery for Friday.
Delivery and assembly service was professional, two gentlemen were wearing shoe protectors and assembled the bed quickly. Communication throughout the whole process was spot on.
The only gripe would be the price Dreams' pricing, but unfortunately, this is an aspect that cannot be overcome.
12 July 2024
Friendly and knowledgeable
Friendly, helpful and knowledgeable staff. Good finance options. I felt confident in purchasing 3 quality mattresses. Delivery and recycling was very good too.
8 July 2024
Unprompted review
The mattress we bought is everything we…
The mattress we bought is everything we wanted, so pleased we bought this one , the dreams experience is wonderful, from being in store with the lovely , helpful staff to the fantastic delivery guys
7 July 2024
very good
very good! would recommend their services! very friendly and knowledgeable staff
29 June 2024
Unprompted review
We were left in peace to browse the…
We were left in peace to browse the large range of mattresses but the staff were nearby if we needed any help. The staff were very helpful and not pushy like some stores. The delivery was on time and the delivery men were very pleasant.
22 June 2024
Superb service!
Recently bought a bed from Dreams in Kittybrewster We were very pleased with the service we got. Our assistant (Morag) was lovely - friendly and knowledgeable. She guided through the whole process and helped us to find the right bed. We didn't feel she was rushing us or pushing us into buying one. As a result the bed we bought is just right It's extremely comfortable and both of us are sleeping all night long! So pleased!
16 June 2024
Loved the whole experience.
Loved the machine for calculating body mass and sleep patterns. This seems to have worked perfectly in getting the best mattress for us. The shop assistant was excellent and spent a lot of time answering questions and giving us information and recommendations on the various choices matched to our requirements. The delivery was as promised, on time, and efficiently carried out, with great regards for our decor and carpets.
31 May 2024
Dreams staf where so helpful can't…
Dreams staf where so helpful can't believe how amazing my new mattress is didn't think there was anything wrong with my old one u till I slept on my new Dreams mattress thank you Dreams
1 June 2024
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