Dreams - Aintree Reviews 

188
TrustScore 5 out of 5

4.9

Unit 4A Aintree Racecourse Retail Park, L9 5AL Aintree, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... See more

Rated 5 out of 5 stars

We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more

Rated 5 out of 5 stars

Honestly your service was excellent...we tried all the beds and pillows were given ...delivery arrived on time and with a smile...nothing was a problem ... I would recommend your company and have don... See more

Rated 4 out of 5 stars

Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom

  • 01514337167

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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4.9

All reviews

(188)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales staff are excellent

The sales staff are excellent - friendly, knowledgeable and very helpful in assisting customers to choose the right bed for them. I would happily recommend Dreams. They are the specialists they claim to be.

11 April 2025
Unprompted review
Rated 4 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Dreams at Aintree. The staff were friendly and helpful, giving advice without any pressure. Their guidance helped me find the right mattress for my needs and budget. Delivery was smooth and timely, with great communication. Overall, excellent service and I’m happy with the product. Would recommend!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Never slept better!

Made welcome on arrival. Lyndsey was very helpful. We were invited to lie on mattresses to try them out. We were given pillows to do this. We did a test at the beginning to see which type of mattress was most suitable.
We were given drinks while we sorted out payment.
Great mattress. Never slept bett.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

The whole experience was great from…

The whole experience was great from start to finish. When we entered the store we were greeted with a warm welcome from Lyndsey. She didn't put us under any pressure and gave us the freedom to browse at our leisure. When we were ready we asked Lyndsey some questions then went ahead with a purchase. She went through every detail with us and made sure we were happy with our choice. She was very friendly, helpful and professional. I would highly recommend this store. The delivery team were also excellent. Thank you for a great experience.

19 January 2025
Rated 4 out of 5 stars

Complete Service

Good range of beds and mattresses. They can deliver your bed/mattress and collect the old one. Price competitive. My only comment is that two days before the day of collection, they sent us an email, saying that the old mattress, that they were taking away, had to be wrapped and sealed. I felt we should have been told this when we bought the new one.

I would definitely go back.

7 January 2025
Rated 5 out of 5 stars

If you need to buy a bed go to Dreams in Aintree …

If you need to buy a bed I would recommend Dreams ,Aintree store. My husband and I went there today and Lyndsey was brilliant. Lyndsey advised us to do the Sleep Match. Highly recommend doing it because it helped us buy our perfect mattress and bed.
Lyndsey was lovely as she was able to advise us on the mattresses etc. We felt comfortable in the store and that made it easy to look and move around the store.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

New bed

Customer service good
Delivery arrived when arranged and taken to room
Very pleased with my new bed

27 December 2024
Rated 5 out of 5 stars

Shopping was a Dream

Shopped Instore after a disaster with a boxed matress company I'd recommend the in person experience! The sleep machine is a brilliant touch even if it was just a guide in the end.
Matress was good value, couldnt get it cheaper online

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lyndsay at…

Excellent service from Lyndsay at Aintree Liverpool Store. All ordered delivered and set up perfect. Drivers very helpful and professional. No mess !. Thank you so much.also beautiful sleep after stressful hose move. Merry Christmas to Lyndsay and all involved. Shirley Bristow

1 December 2024
Rated 5 out of 5 stars

Liverpool Aintree store 5*

I visited the place when on my lunch break and I was asked by Lyndsey at the Aintree branch to come and see the new sleep analysis machine. I am so glad I did. I ve had my new mattress for 3 weeks now (sleep harmony support K) boy has it changed my life. My back feels a lot better and I get full night uninterrupted sleep. I didn’t even know that changing a mattress will make such a difference. Thank you

14 November 2024
Unprompted review

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