Dreams - Aintree Reviews 

189
TrustScore 5 out of 5

4.9

Unit 4A Aintree Racecourse Retail Park, L9 5AL Aintree, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... See more

Rated 5 out of 5 stars

We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more

Rated 4 out of 5 stars

Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... See more

Rated 5 out of 5 stars

Excellent service from Lyndsay at Aintree Liverpool Store. All ordered delivered and set up perfect. Drivers very helpful and professional. No mess !. Thank you so much.also beautiful sleep after... See more


Company details

  1. #42 of 115 best companies in Bed shop
  2. #31 of 86 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #30 of 86 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom

  • 01514337167

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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4.9

All reviews

(189)

13,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great customer service.

Great customer service.
Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assistant they both made us welcomed to the store.

26 May 2023
Rated 5 out of 5 stars

Fantastic staff and great products

Fantastic staff and great products. Very knowledgeable, friendly and extremely helpful staff both in store explaining the differences between products and what would best suit our needs and post sales in helping us with delivery and construction of our bed.
Our children's mid sleeper bed is a hit and looks amazing - a real wow for a child's room and the spring matress is very comfortable.

.

5 May 2023
Rated 5 out of 5 stars

DREAMS AINTREE

All staff Very professional, friendly, quick delivery ,delivery drivers Very helpful, wore over shoe's and masks, taken the hassle away of disposing of old mattress

8 April 2023
Rated 5 out of 5 stars

Great bed frame

Feels a while ago when I went into the shop, Laura was extremely knowledgeable and patient.
I ordered the ottoman frame, had to wait 12 weeks , but it is worth the wait.
The delivery was efficient and it looks good, loads of space underneath. Opening the ottoman is easy.
Thanks

31 March 2023
Rated 5 out of 5 stars

Brilliant store

The customer service given to me and my husband was excellent. The knowledge of the product was very good. Also the price was just right.

10 January 2023
Rated 5 out of 5 stars

Brilliant Organisation

From start to finish including the delivery Dreams were superb. It is really good when the whole group of people are all so nice to deal with. I cant recommend them enough

5 November 2022
Unprompted review
Rated 4 out of 5 stars

Great customer services

I had an issue with the initial mattress I received but the customer services were extremely helpful and addressed my concern immediately.

15 October 2022
Unprompted review
Dreams - Aintree logo

Reply from Dreams - Aintree

Good Afternoon Jenny,
Thank you for taking the time to leave your review.
I am sorry to hear of your unhappiness with your mattress and our comfort exchange.
I have emailed you so that we can discuss this further.
I hope to hear from you soon
Kind Regards
Leanne

Rated 5 out of 5 stars

Great customer service

My pensioner parents initially visited the store and purchased a bed within a few minutes but were not offered the sleep test and subsequently after sleeping on the bed it was no good for them and then used the dreams sleep guarantee. A second visit to the store they were greeted by Laura-Ann who was very helpful and full of knowledge and advice and proceeded with the dreams sleep test to identity the most suitable mattress for them.

Have to say very impressed with the service by Laura-Ann in making sure that my parents picked the most suitable mattress for their needs and can’t thank her enough as my mum struggled to sleep on the initial mattress

Laura-Ann is an asset to your company and when I need to replace my mattress I know I’ll be going back to the same store and placing an order with Laura-Ann as nothing was too much trouble and she was very attentive with my parents to ensure that they’d be happy with their purchase

22 October 2022
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, no pressure from Kevin at Aintree, helpful advice. Arrived on time, delivery guys polite put protective covers on shoes put mattress on bed for us. All round good experience. Just getting use to pocket sprung mattress, which is firm, might need a topper. But good quality.

6 September 2022
Unprompted review

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