We had a great experience buying our bed frame. Dale was extremely friendly, helpful and knowledgeable. He took the time to explain everything clearly and gave us lots of useful information, which rea... See more
Location
Switch locationUnit A, Altrincham Retail Park, Phase 11, WA14 5GP Altrincham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good information in store and fun magic bed thing to find out what’s best for you.
Visited the branch on 13th June. Was welcomed by Dale and his team and felt totally at ease and comfortable due to their exceptional customer service and general professionalism. I just came in to hav... See more
From start to finish Dreams are a dream. So unbelievably helpful in store with the evaluation of what mattress you need to trying all the mattresses to going through the different ways to pay, all sea... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit A, Altrincham Retail Park, Phase 11, WA14 5GP, Altrincham, United Kingdom
- 01615150538
4.8
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great advice from Jamie who works in…
Great advice from Jamie who works in the showroom in Altrincham.
13 August 2025
Delivery of a king sized mattress
Amazing service
Only took a short time and the guys were really efficient..I was impressed with the service. Would recommend.
13 August 2025
Dreams king-size bed
Met us at the door. Shown us all the beds and offered us to sample some. When we discussed what we wanted. We were offered coffee then went through in detail regarding delivery
11 August 2025
Really friend and helpful staff
Really friend and helpful staff, I felt very welcome in the store and my choice of bed frame and mattress was perfect for me.
13 July 2025
Great staff
14 June 2025
Good customer service
Dale very helpful when we were selecting a mattress. He gave us enough information without feeling pressurised.
The delivery men were very pleasant and efficient.
We purchased from Dreams in Altrincham.
30 May 2025
Fabulous staff that knew their…
Fabulous staff that knew their products. Very friendly, not pushy, informative and an excellent cup of tea! Would highly recommend
26 May 2025
Unprompted review
Comfy new bed
Good information in store and fun magic bed thing to find out what’s best for you.
18 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.