In 31 years of living together we have never bought a decent bed. Now we have bad backs due to lots of moving and handling with our disabled (adult) son. We felt completely supported to choose the r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our bed was ordered and delivered as expected. The staff in the shop were really polite, helpful and confident in their products The delivery guys were really curteous and helpful too. Overall a... See more
Every time we went to the shop all the staff were helpful and attentive. We bought a mattress, but unfortunately it was unsuitable so we arranged to change it as per there guarantee. We arranged this... See more
Sales staff good and knowledgable . Didn’t wait too long for delivery but found cost to carry the mattress upstairs very expensive for such a simple procedure also the cost to take old mattress away a... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Churchill Retail Park, Churchill Way, SP10 1RY, Andover, United Kingdom
- 01264 575348
4.8
Excellent
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service very professional!
Great service very professional!
Ryan and Dale were efficient, tidy and very respectful
31 January 2026
Customer Service.
from the moment we walked in the shop we were made welcome. The customer service was excellent.
Very happy with mattress we chose.
21 February 2026
Good service. Came in the time slot allocated
Good service. Delivery slots available to suit my working hours,
Came in the time slot allocated
2 February 2026
Very helpful staff enabled us to make…
Very helpful staff enabled us to make the right decision! Perfect
11 February 2026
We love the bed.
31 January 2026
Fantastic company to deal with
Fantastic company to deal with. From the sales team to the delivery guys. Professional and friendly. I just wish all companies were as pleasant and professional as Dreams. Recommend to anyone.
18 January 2026
Fantastic help in the shop...
Fantastic help in the shop on day we bought the bed.
Delivery was amazing and so helpful.
Completely happy will recommend to friends and family
11 January 2026
Helpful assistant and good range of…
Helpful assistant and good range of mattresses in a sale.
9 January 2026
Complete Satisfaction
Sales Assistant Elizabeth showed and explained the middle of the range mattresses, no hard sell. My first choice I was told was an ex display mattress. I was pleasantly surprised to learn that it was half price with a duvet and pillow thrown in and to be delivered within the next week.
Delivery team also from Andover, Jake and Knight contacted me the day before delivery and on the day, arriving within mins of their proposed time. Efficient delivery, popping on their shoe protective covers before taking the mattress to the bedroom. Very friendly guys.
Very happy with the comfort of my mattress after some good nights sleep.
Overall - fabulous experience, definitely return to buy another for my other bedroom.
28 October 2025
Unprompted review
Bedding Clever!
Great range of beds and mattresses. Staff were knowledgeable, approachable and good humoured.
Looking forward to receiving our chosen items and enjoying a great night's sleep.
18 October 2025
Unprompted review
Julia was fantastic
Julia was fantastic, her customer service today was outstanding! I bought a
Bed, mattress, pillows and quilt today, along with a mattress cover. She went above and beyond to guarantee me an incredible deal (I saved over £4k!!) and I have walked away as a very happy customer! All the staff were incredibly polite, very helpful and made the whole experience very enjoyable and comfortable. I cannot recommend them enough! They gave me a hot drink on arrival, answered all of my questions to a high standard.. genuinely one of the most pleasant experiences I’ve had in terms of customer service.
11 October 2025
Unprompted review
The lady that served me was very good
The lady that served me was very good, she listened to what I required & explained everything very clearly, making it a pleasant experience. Also the delivery team were very good, put the bed together & removed all the rubbish & old bed & mattress.
3 October 2025
Great experience
The bed is so comfy and the young lady was very helpful in finding the best bed for me know. The delivery was on time and Nick and Adam were great in fitting the bed
20 September 2025
Very good service in the shop and by the delivery operative
Very good service in the shop. Mattress delivered on time and taken to bedroom, and old mattress removed as expected. Very polite and efficient service.
12 September 2025
I'd use them again
The team were very professional right from the sale of the mattress to the actual delivery.
12 September 2025
Good web site quick response to order
Kept pro date and time of delivery.
Team that delivered were fantastic, polite and very helpful and informative about our bed and furniture.
31 August 2025
very guys were more than helpful I…
Delivery guys were more than helpful I live on the 3rd floor in a building they brought to my door
2 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.