when dreams were contacted about the problem I had with a mattress, they didn't hesitate to put things right. Simon, from customer services offered to have a brand new mattress delivered,free of char... See more
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See what reviewers are saying
The sleep match was really helpful as was the salesman. Got a new bed and mattress in clearance sale so really good value. Delivered on time and delivery guys friendly and efficient.
Purchased a mattress from the Ayr store assisted by Kieran who help us use the Sleepwatch machine and then showed us the recommended mattresses. Very useful process and excellent advice from Kieran he... See more
Great experience from start to finish. Surprisingly good communications. Lots of emails about delivery times etc. delivery was perfect. Product was perfect. In-store sales experience was perfect. Not... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 12 Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 01292430266
4.8
Excellent
135 reviews
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Staff very friendly and helpful, bed delivered and assembled by pleasant delivery staff
Staff friendly and helpful, bed and mattress delivered promptly on time and assembled by delivery staff
21 September 2025
Great customer service
7 September 2025
Unprompted review
Store staff where excellent during the…
Store staff where excellent during the visit very helpful finding what we required in a bed Delivery team communication was excellent delivery was well comunicated and on time
1 August 2025
Really efficient and accurate delivery times.
Really efficient and accurate delivery times. Ease of communication. The provision of the phone number for the delivery team is a priceless. The team were really responsive and helpful.
6 July 2025
great service and lovely sleep on my…
great service and lovely sleep on my brew mattress
thanks dreams
29 June 2025
The staff in the local dreams store as…
The staff in the local dreams store as so friendly and knowledgeable buying the new bed was a simple stress free process Kieran was just amazing from walking into the store until leaving
15 June 2025
Unprompted review
Good service in store and reliable delivery
The Sales Assistant was friendly, approachable and helped us decide on the bed which proved to be comfortable and reasonably priced.
The bed was delivered on the day expected.
13 June 2025
Smooth process from start to finish
Smooth process from start to finish, staff in branch very helpful and friendly
26 April 2025
Friendly and knowledgeable show room…
Friendly and knowledgeable show room staff. Good communication regarding delivery and installation. Installation team arrived on time and built the bed base efficiently in addition to removing the packaging.
27 April 2025
5 Star Mattress
We have been enjoying our new Dreams mattress for a couple of weeks. It has been a very comfortable time and we are both delighted with it.
12 April 2025
Very helpful instore when choosing bed…
Very helpful instore when choosing bed mattress and headboard delivered and set up by two lovely guys .
21 April 2025
Great service
Great service and product choice. We got our item on sale with a £400 reduction. Took time with us to choose what we wanted and the sleep match machine saved time on only looking at the appropriate products. Can’t wait to get our new mattress!
19 April 2025
Unprompted review
Quality mattress speedy delivery &…
Quality mattress speedy delivery & staff were excellent ⭐️⭐️⭐️⭐️⭐️
21 April 2025
Sturdy well made product
Sturdy well made product, however I purchased this bed because having three days in hospital I never suffer with a bad back once, however I have had a sore back in the four nights I have slept in your bed, no sore back during the day just in bed. I have now moved back into old bed, and it’s much more comfortable ,will keep your bed for spare room. It must be mattresses not suitable for me personally. Regards Tommy Sutherland
22 March 2025
Great customer service instore and the…
Great customer service instore and the guys that delivered were courteous and tidy too
28 February 2025
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