Dreams - Barnstaple Reviews 

136
TrustScore 5 out of 5

4.8

Unit 6 and 7 Roundswell Shopping Centre, EX31 3NH Barnstaple, GB


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Rated 5 out of 5 stars

Walked in was asked if need any help feel free to ask then left us alone to have a look didn't feel pressured, We went in looking for a TV bed but as room we wanted to put in small we had to make... See more

Rated 5 out of 5 stars

Barnstaple branch - spot on!! All the options clearly explained, available to ask questions of but no "hard sell" techniques. When you're spending a lot of money that level of support, knowledge and g... See more

Rated 5 out of 5 stars

Having bought from Dreams before and been happy with the service I decided to go back and see what offers were on over the bank holiday period. I was looking for a 4ft gaslift storage bed with mattres... See more

Rated 4 out of 5 stars

I like my new mattress, but my wife had the same, but she has had to go back to her old mattress. We have a double electric bed and she thought that she had better change hers as I changed mine but sh... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6 and 7 Roundswell Shopping Centre, EX31 3NH, Barnstaple, United Kingdom

  • 01271615278

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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4.8

All reviews

(136)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TV bed in a small room

Walked in was asked if need any help feel free to ask then left us alone to have a look didn't feel pressured,
We went in looking for a TV bed but as room we wanted to put in small we had to make sure measurements etc,
Sam came over asked if we're ok and offered to hold tape measure and help work out sizes etc then gave us drinks etc and said no rush but if wanted she could check on pc about measurements and prices with different matresses so would fall into our budget
She then explained the smaller bed could be upgraded to the bigger TV so didn't need the bigger bed to still have the lux.
Waiting for arrival but would recommend

3 September 2026
Rated 5 out of 5 stars

Barnstaple branch

Barnstaple branch - spot on!! All the options clearly explained, available to ask questions of but no "hard sell" techniques. When you're spending a lot of money that level of support, knowledge and guidance is rare now days! Particularly well done Kay, you know your stuff! Thank you.

3 September 2026
Rated 5 out of 5 stars

Having bought from Dreams before and…

Having bought from Dreams before and been happy with the service I decided to go back and see what offers were on over the bank holiday period. I was looking for a 4ft gaslift storage bed with mattress. There is a more limited choice for this size so I asked the sales consultant to show me some beds that were within my budget. Sophie the sales consultant was brilliant, I tried the bed to see what suited me as a side sleeper. I was soon able to purchase both bed frame, headboard and mattress within my budget. Sophie explained everything very well. I will definitely return when I need to replace another bed.

28 August 2026
Rated 5 out of 5 stars

Excellent bed

Excellent bed, lovely and comfortable, sales staff in shop were so helpful and knowledgeable. Delivery was very efficient,delivery men were so friendly and helpful. Would highly recommend Dreams beds.

5 July 2026
Rated 5 out of 5 stars

Great Service from Dreams

I would recommend Dreams to anyone who is looking for a new mattress. All of their staff were really friendly and helpful. From the two ladies at my local store in Barnstaple, to the two delivery drivers. Great customer service and quality products.

9 June 2026
Rated 4 out of 5 stars

Friendly and helpful service

I had a good experience with Dreams in Barnstaple. The staff were friendly, patient and helpful throughout, and they explained the available options clearly without making me feel pressured. The service was professional and the overall process was straightforward. There is still a little room for improvement, but I was generally satisfied with my visit and would be happy to recommend the store.

28 April 2026
Rated 5 out of 5 stars

The bed is amazing

The bed is amazing, size is perfect, the ottoman function is fantastic so much storage, love the faux leather.

dreams were informative and patient enough,

there were no faults with delivery or service.

12 April 2026
Rated 5 out of 5 stars

We were made to feel welcome as soon as…

We were made to feel welcome as soon as we walked in the door.
Lovely Kay in Barnstaple set us up on the Sleep Match, made us a cup of tea and armed us with pillows to try the best matches….all were comfortable and once we chose there was a delivery date available just a few days later.
Genuinely the best customer service I’ve had in years. Thank you!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Kay Was Absolutely Amazing Yesterday At…

Kay Was Absolutely Amazing Yesterday At The Barnstaple Dreams Shop , Nothing Was To Much Trouble , I Have A Disability But She Helped Me Purchase A New Topper For My Dreams Bed Also I Brought Flaxby Duck Feather Pillows And Flaxby Duck Feather & Down Duvet ,

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable member of staff. Very welcoming and gave us appropriate advice!

13 December 2025
Rated 5 out of 5 stars

Very happy with my new Brookfield…

Very happy with my new Brookfield mattress.
Its really confortable and feels warm to sleep on.
Because of the wool in the mattress this would suit anyone who likes a bed to be warm, unlike the memory foam mattresses which always feel a bit cold to me. I purchased this one without trying because one was not available in shop but I am extremely pleased with it.

28 December 2025

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