Dreams Reviews 

113,471
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 13,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, offering informative advice without sales pressure. Many highlight the excellent product quality, especially the comfort and support of mattresses, which often exceed expectations. The delivery service is frequently noted for being smooth, on time, and well-communicated, with efficient and courteous teams who often assist with installation. However, a few people mentioned product quality concerns, such as mattress sagging or discoloration.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers find the product to be positive, with many praising the comfort and quality of mattresses and sofa... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting excellent in-store... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the comfort and quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We saw the assistant Clare at the Gilesgate branch twice, yesterday and today 10/07/26. She was professional, helpful, and very considerate of our needs. There was no hint of sales pressure from Clar... See more

Rated 5 out of 5 stars

Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more

Rated 5 out of 5 stars

20/6/27 it was a Dream at Edge Lane Liverpool!! Brilliant experience from beginning to end. Linda listened to our requests (I have a spinal problem) we went on the bed analyser, such fun and it gave... See more

Rated 5 out of 5 stars

The order for a new mattress went through without any issues. I was given regular updates and reminders prior to delivery. Delivery was on my requested day and time slot. The delivery guys, Walter and... See more


Company details

  1. #23 of 114 best companies in Bed shop
  2. #10 of 85 best companies in Bedding Shop
  3. #37 of 228 best companies in Bedroom furniture shop
  4. #16 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.8

Excellent

TrustScore 5 out of 5

113k reviews

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4.8

All reviews

(113,471)

12,905 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited Team Valley Store today with…

Visited Team Valley Store today with not much of an idea of what compromises we need to make as a couple .
Jeanette Robson was exceptional in advice & helped us without no rush .
Her information was great . We have bought full bed , frame & mattress , left the store feeling good we visited today .

18 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my purchase

I’m very happy with my purchase. The beds arrived on time, and the delivery team was absolutely brilliant. They were polite, careful, and very understanding, making sure everything was delivered safely and with care. The beds are beautiful and the quality is excellent. Thank you so much! I would definitely recommend this company.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Helpful Staff.

Aminah has been extremely helpful. Her knowledge and expertise were very reassuring enabling us to make the right choice on a new mattress. Staff in the Bradford store are very friendly. We are very happy with the service we have received. Highly recommended.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Best beds from Dreams

Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Tracey’s customer service she was amazing, a very friendly girl.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service at the Basingstoke branch

Leah at the Basingstoke branch was kind, patient and very knowledgeable about the products. She clearly understood the ask and led me through some good bargains while offering to go the extra mile to deliver some of the items to my home at no extra charge. Always great service at the Basingstoke branch. 3rd purchase and happy with Basingstoke staff service.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Kathleen was very knowledgeable and the sale was quick and efficient. No hard sell.
The computer system was new but this did not detract from our experience.
Coffee we were offered was lovely.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a lovely experience with Kishan

Had a lovely experience with Kishan, he was patient as I was making up my mind. Was offered some nice cold water in a hot day. 10/10 for the store, the product and the customer service ✨

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Justine provided a fantastic service today at the Metro centre Dreams store. They helped myself and my partner with purchasing a new bed frame and mattress as well as pillows and bed cover and answered every question we had with clear expertise and enthusiasm. Justine was open and honest about pricing and comparisons and we felt incredibly looked after from start to finish. Thank you Justine for all your support!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

This is our second mattress from Dreams. We were served by Jav and he was truly amazing. Attentive, patient, kind and not at all pushy. No hard sale. Just good service all the way through. Will come back again. We bought a Tempur in Super King Size.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

We only popped in on a whim and Pam was…

We only popped in on a whim and Pam was absolutely bloody fantastic! Along with the rest of the staff who were so welcoming! We couldn’t buy on the day but we’ll definitely be back to see Pam when we’re ready!

18 July 2026
Unprompted review

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