The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more
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The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more
Company replied
Excellent salesperson, extremely helpful and knowledgeable. Large selection to chose from. Delivery was on time and was informed by delivery people beforehand as to estimated time. Very helpful men,... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom
- 01234414234
4.7
Excellent
278 reviews
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Great service
The experience of actually choosing our mattress was very detailed with a sleeping assessment on one attached to a machine. Then I was encouraged to try all the recommended ones and chose the most comfortable.
Since delivery, we've had follow up questionnaires and we've found the mattress very good, some nights we've had much better sleep.
29 August 2025
Superb service
Arjun was polite, friendly, helpful and had great knowledge of the products. He made sure we could make informed choices and we cannot fault the service we received. We can highly recommend Dreams at Bedford and Arjun is an asset to the branch. Thank you
24 August 2025
Unprompted review
Very helpful sales and delivery staff
Very helpful sales and delivery staff.
Tidy and prompt delivery/ installation of electric cantilever bed.
All in all perfect
18 August 2025
Best night's sleep I've had in a very…
Best night's sleep I've had in a very long time.
12 August 2025
Sleeping so much better now with the…
Sleeping so much better now with the new mattress, much more support as well, we both have hip/knee problems, better support for our bones.
Thank you
12 August 2025
Awesome Tempur
The first time we have been able to afford a Tempur mattress. Wow!! There is no settling in period, it was the best night's sleep ever. So comfortable and luxurious.
11 August 2025
Friendly and helpful staff in shop also…
Friendly and helpful staff in shop also excellent delivery service, was given a two hour slot the day before and then a phone all 20 minutes before delivery.
11 August 2025
Good sales experience
Good sales experience, and the fitters who9 brought the bed in were excellent.
6 July 2025
You get exactly what you pay for, excellent!
Dreams have delivered in every way. The mattress I purchased is wonderful and when, after my purchase (within 100 days), the price was reduced I contacted the customer services team and a refund was promptly sorted. This made a big difference to me as my mattress was at the top end but I'm so glad I invested as my mattress is so comfortable and supportive. Well done dreams.
28 June 2025
Delivered on time with regular updates
Delivered on time with regular updates. Bed, mattress and headboard delivered, unpacked and assembled very efficiently with the crew taking care not to damage freshly decorated stairs, landing and bedroom. Care explained and all rubbish removed in no time
10 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Customer service was extremely helpful with some issues I had. Couldn't fault the response.
5 May 2025
Reply from Dreams - Bedford
Good afternoon Nick,
Thank you for taking the time to leave us your review.
I tried to call you this afternoon but as I was unable to reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Good in store help
Good in store help , delivery on time & very efficient. Bed is perfect.
31 May 2025
Should have done this a long time ago
Very happy with my purchase from Bedford Dreams,
The lady who served me was excellent and very knowledgeable. My new bed is so comfortable and I sleep like a Dream in it.
14 June 2025
Sleep well
All great thankyou, very comfy choice.
Shop experience was very polite, machine body check unusual experience but interesting.
Very excited to get choosen mattress on 24.5.25 sleep and comfort has been fabulous ever since. Thankyou Dreams Bedford
24 May 2025
Excellent customer service
7 June 2025
The lads delivered and installed our…
The lads delivered and installed our new bed. They were both courteous and professional and we are very happy with the service.
1 June 2025
First Time Bed Buyers
Served by Arjun and he was 10/10 fantastic! Really helpful and friendly, spent a lot of time with us helping us choose a good quality mattress that works for us both. Went through lots of different options and tried the sleep machine. He was very knowledgable and informative.
10 May 2025
Unprompted review
Helpful staff
Helpful staff, in store and delivery. Great product,good value. Very happy with my purchase.
18 May 2025
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