The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more
Company replied
Excellent salesperson, extremely helpful and knowledgeable. Large selection to chose from. Delivery was on time and was informed by delivery people beforehand as to estimated time. Very helpful men,... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom
- 01234414234
4.7
Excellent
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Back in bed at last.
After an accident that left me sleeping on the sofa for 4 months due to our nectar mattress went faulty and getting nowhere with the lifetime warranty. Dealing with the staff at Dreams Bedford, from looking to purchase to delivery, was a very pleasant journey through the whole process. With staff that were knowledgeable and helpful all the way.
15 February 2025
Bed was delivered on time
Bed was delivered on time, the team were polite, quick and efficient. There were some black marks left on the floor but thankfully I managed to remove them. Our daughter is very happy with her new bed.
8 February 2025
Great service
Shop staff very helpful and knowledgeable on the different products. Delivery men very polite and put the item exactly were we wanted it.
30 December 2024
At last a good nights sleep.
We have had 2 or 3 mattresses from other suppliers and despite having them replaced they did not provide a good nights sleep due to something called valleying. This new mattress from Dreams has given us the desired sleep we have been looking for. From sale to delivery the process has been brilliant.
28 January 2025
Very helpful and friendly staff
Very helpful and friendly staff, couldn't be more helpful. Would highly recommend.
5 January 2025
Unprompted review
it was a great place and we had a great…
it was a great place and we had a great employee named Catherine. she was the best. she helped me find the perfect bed for my son, in my opinion she should get a big pay rise for the great effort. she was great for helping me find the perfect bed.
25 January 2025
Unprompted review
Excellent experience with Mo at Dreams Bedford
My wife and I went to Dreams in Bedford and were welcomed by Mo. He was extremely helpful and very knowledgeable about all the products.
We could immediately see that he possessed a wealth of experience and this meant choosing the right mattress was a seamless process.
He was very diligent and took the time to explain the difference between mattresses and this made our decision to buy the tempur mattress easy.
I believe Mo is an invaluable asset to the organisation and someone who we would definitely go back to again in the future.
He was very welcoming when we entered the store and made us feel comfortable. He offered us a drink which was very kind. He also took the time to address our need for the correct pillows which was very important to us.
He showed us a variety of pillows and we picked the right one for us. We also tried the sleep match machine.
We have taken the time to right this review because we felt very passionate about the experience and the outstanding customer service by Mo.
Thank you Mo for everything you helped us with during our visit.
30 December 2024
Unprompted review
From selection to delivery everybody…
From selection to delivery everybody was helpfull
18 December 2024
Exceptional service and advice…
Exceptional service and advice from start to finish. Delighted with the bed.
14 December 2024
Happy!
Very happy with my new mattress. I used their digital bed and was recommended a few to try. The staff were helpful. The delivery was seamless.
24 November 2024
Excellent service
12 November 2024
Was the exact date that I was given
Was the exact date that I was given, the driver was on time, my up in no time, couldn't wait to get in my new bed.
8 November 2024
We chose to go to the store instead of …
We chose to go to the store instead of ordering on line. I'm very glad we did. JACK served us. He gave us information we wouldn’t have thought about had we made the purchase independently. He was professional, friendly, helpful and got us a great deal. Thank you so much.
3 November 2024
Unprompted review
Good service all round.
1 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.