Dreams - Blackburn Reviews 

223
TrustScore 5 out of 5

4.8

Unit 3 The Peel Centre, BB1 3HT Blackburn, GB


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Rated 5 out of 5 stars

My husband and I felt at ease as soon as we entered the showroom. We spent time browsing before the very friendly manager came over to assist us. He was extremely knowledgable finding the perfect m... See more

Rated 5 out of 5 stars

Fantastic I come to this store Blackburn dreams all the way from Preston for INNY. Abseloute fantastic service he provides such care can be daunting what to buy but the way he understands everything a... See more

Rated 5 out of 5 stars

Excellent customer service and very fast delivery! The workers at the Blackburn store was so helpful so would recommend to go there! Lots of choices and beds to try out too!! The bed itself I purchase... See more

Rated 5 out of 5 stars

Visited dreams Blackburn on Monday and was amazed by the customer service I received from Declan. He was with me throughout my time in store and answered all my questions to the finest detail. I'm hig... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3 The Peel Centre, BB1 3HT, Blackburn, United Kingdom

  • 01254924848

4.8

Excellent

TrustScore 5 out of 5

223 reviews

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4.8

All reviews

(223)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Salesman was gem of a person and guided us wel. Ended up placing order with no second thoughts. Accurate delivery plans and well informed thru out.
Delivery day. Well informed and on time. Ottoman super king assembly well done. No issues. Wonderful delivery staff.
Overall blind recommendation.

20 June 2023
Rated 5 out of 5 stars

Perfect Shopping

From start to finish my shopping experience with Dreams was perfect. The staff were very knowledgeable and answered all my questions. They were very polite and courteous. Would highly recommend purchasing from Dreams.

10 May 2023
Rated 5 out of 5 stars

A dream to purchase from them!

Helpful in store. Could have delivered exactly when I wanted. Dreams kept in good contact right up to the actual delivery. We paid extra to have bed built which they did well and took all rubbish away. A great experience

27 April 2023
Rated 5 out of 5 stars

Excellent experience buying in store and staff

Really good store and excellent staff in Blackburn especially solly who dealt with us very helpful and knowledgeable. We tried out the sleep machine which suggests the correct type of tempur mattress and solly helped us with our choice of mattress and pillows as we already knew which bed to purchase and matching bed side cabinets and bedding box. We waited around 6 weeks was worth the wait our sleep motion bed and tempur sensation mattress is so comfortable. The delivery guys were superb and polite and assembled our sleep motion bed. Would highly recommend going to dreams. We ordered end of January and received 3rd March. We returned on 1st April to order a TV bed, mattress and bed side cabinet for spare room and dealt with solly again as he is very helpful and goes that extra mile also got quilt and pillows, but all the staff are very helpful.

7 April 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Good in-store experience, staff very helpful. Delivery arrived earlier than expected. Delivery team, Simon and Adam were friendly and helpful.

7 March 2023
Rated 5 out of 5 stars

The best experience

From selection, to purchase and delivery the store was amazing. Since I’ve slept in comfort and my pain has been so much better.
Wish I’d had the money to have done this years ago.
Many thanks

3 February 2023
Rated 5 out of 5 stars

Right choice, first time. No restless sleeping now.

The whole experience of shopping for a new mattress was enjoyable. Walking in and realising, there are a lot of choices, how am I going to choose. To walking out laughing, knowing I have purchased the right mattress. The patience, no pressure, try as many beds as you like, I'll answer all your questions, approach from the salesperson. Really helped focus my thoughts on what comfort and price range I was looking for.

23 February 2023
Rated 5 out of 5 stars

My bed is absolutely wonderful

My bed is absolutely wonderful.
I am pain free now after a short time of having my new bed.
I highly recommend Dreams.
The staff member that assisted me was very helpful and courteous.
Thank you Dreams.

14 February 2023
Rated 5 out of 5 stars

Good advice and service

The assistant at the store was very helpful and knowledgeable about all the products. We used the test machine to see what type of mattress was best for us. We were then given various options to look at. There was no "pushy" sales talk which enabled us to make an informed choice. We are very happy with our purchase.

5 January 2023
Rated 5 out of 5 stars

Love our new bed

Love our new bed! No more back pain and we have a better, longer night sleep. Thank you Solly for your help choosing the right mattress for us. Never thought we’d ever be able to afford a Tempur mattress and the sleepmotion bed is amazing!! The delivery guys Michael and Charlton were great too. Lovely guys got on with it, were careful carrying it all upstairs and assembled it very quickly. Great experience from start to finish!

31 December 2022
Rated 5 out of 5 stars

Blackburn Dreams Store - 100% recommend

Excellent customer service and very fast delivery! The workers at the Blackburn store was so helpful so would recommend to go there! Lots of choices and beds to try out too!! The bed itself I purchased is very comfortable and durable! I would say it is a medium firm type of bed! My originally bed gave my back pain in the morning and after changing to this mattress… what bliss it is not having pain anymore!

19 December 2022

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