Dreams - Blackpool Reviews 

Fantastic service the delivery men came out the beds up they notice a mark on in if the beds said they will get sorted that day I got a phone call and arranged a date for a new part and that was easy and quick

I recently purchased a bed frame and mattress from my local Blackpool Store . I am happy with my bed and was very impressed with the in store service and delivery arrangements . Everyone was very polite and helpful and knowledgeable about the products . The delivery team were courteous , prompt and friendly . I would certainly recommend Dreams Blackpool to other people .

Very friendly and helpful staff who don’t mind you asking lots of questions about the products.
Stacey at the Blackpool store was especially knowledgeable and helpful.

Fantastic experience from start to finish.
Had been having difficulty choosing mattress for years. In one helpful visit we chose a fantastic mattress that is a delight to sleep on. All staff we encountered from salesroom to delivery staff were very helpful. Would definitely recommend.

Delivery drivers refused to put the bed together although it was part of the contract?
The sales man had promised it was part of the deal but omitted this from the contract. Just wanted the sale I guess.
Free matress protector was the wrong size. Paid £2500 !!!

My new bed and mattress are really comfortable and we are very pleased with the quality.
The delivery guys were so helpful delivering the bed as there was a problem with the access which they resolved easily and would definitely recommend Dreams for a good quality bed and the sales person Aaron at Blackpool branch was so helpful.Thank you

The original mattress we purchased and which we had thoroughly tested in store, became very uneven and lumpy after a few weeks of use.
Dreams have gone the extra mile in arranging a replacement and at a time that is convenient. Full marks to Peter from customer service. Peter, you are a credit to the Dreams brand. You made a difficult problem simple.
Another person I must commend is Taylor at the Middlebrook retail park, Bolton. Taylor we thank you for your assistance.
We would not hesitate in recommending Dreams.

We found the team in Dreams Blackpool friendly without being pushy. They had the information we needed and were helpful. We ended up ordering online as there was an online only offer on which was our choice. Dreams delivery time was fast with just a two week wait on this particular mattress, which was faster than we had hoped. The delivery guys were great, phoning as soon as they were near by and checking everything out with a walk through of the house to where the mattress would end up. Our bedroom is up two flights of stairs and it was a deep king-size mattress. They handled it with easy and were friendly and professional throughout. The mattress itself is great quality and firm, supportive and stable, feels luxurious and provides a great nights sleep. Love the aftercare advice on the website really easy to find. No complaints here a really good experience start to finish.

All round excellence. Delivered on day promised at time promised. Two Young men assembled and were extremely helpful but the most praise must go to Stacey at Blackpool shop. Her product knowledge and customer service skills are over and beyond what one would expect. She even remembered my name when I went in to pay the balance on my bed weeks after it was ordered. She made sure that all my requests were met. Nothing was too much trouble for her. She is a real credit and asset to the company.

The team from the Blackpool Dreams shop was AMAZING. I have been looking for a good mattress for my back as I was having lots of pain from my old one. They (Aaron, Stacey and their manager) were very helpful and very knoledgeble. Stacey offered us a coffee while we were waiting for the paper work to be done which was a nice touch. Aaron was very quick with the paper work when we decided and he made my day when he told me that the mattress will be delivered before Christmas. That was my Christmas present - the mattress being delivered before Christmas.
I thank them ALOT for this and hope Dreams is appreciating their effort in selling and will invest more in people like this team. They deserve it!!!!!

The Dreams experience was great from start to finish. Helpful staff in the store, delivery on time and very helpful staff who put the bed together and gave us useful suggestions about the bed. Finally a wonderful, comfortable bed!!

I was extremely happy with the service I received. Our sales person was friendly and knowledgeable and I would highly recommend.

Really good customer service - very helpful adviser, but given plenty of space to select bed and mattress. Delighted with what we've chosen.

Good quality but fairly cheap mattress
Good customer service
Delivered on time
Would definitely recommend

Great experience at Blackpool Dreams Store.
Very knowledgeable and would definitely shop there again great choice of mattresses and beds.

Best shopping experience in a long time. Aaron didn't sell us a bed we bought a good night's sleep and peace of mind

We ordered a bed frame and mattress from the Blackpool store, the mattress arrived and it felt nothing like the mattress we had tried in store. We gave it a while thinking it would bed in so to speak before ringing dreams and informing them we were not happy with the mattress. I Spoke to a lady called Sharon who was very helpful and told me to go back into the store to pick another mattress. It was only when I went back into the store I realised the mattress that had been ordered was not the mattress we had tried . The sales person remembered us and confirmed that it was indeed the wrong mattress that was ordered So I emailed Sharon back to tell her which mattress we would like and explained what had happened. 3 weeks wait and the delivery date came round (all confirmed) sat 28th August between 11-1pm. 1pm passed and still no delivery. Finally at 2pm ish we received a call from the delivery driver that apparently they had broken down in Blackpool…he may or may not be coming today? So we spent the day entire day at home waiting with no contact whatsoever from dreams customer services. Finally someone contacted me on Tuesday 31st saying they could re arrange delivery but it wouldn’t be for over a week I wasn’t happy but agreed to it and took the day off work. Delivery was re arranged and confirmed for today (7th September) between 10.30-12.15. At 8.50am I received a voicemail from the driver stating that the mattress was still in Birmingham and hadn’t arrived on his load!! So again no delivery today. Fuming by this point I ring customer services who are now passing the book around and offering compensation of £150. I’m sorry but I do not want your compensation. I have been paying for a mattress that was incorrectly ordered, that you can feel and hear the springs in for the past 3 months, I’ve been messed around, I’ve done all the chasing and your customer service skills are horrendous so to be quite honest £150 is an insult. The finance will be paused until you collect the mattress and cancel the finance for the mattress itself, I am happy to keep the bed frame and ottoman - so as you can see I am not being unreasonable. I will also be contacting trading standards if this isn’t resolved by the end of the day.

I think a lot depends on the branch but my local branch were very knowledgeable and helpful. No pressure was applied they let us decide which mattress was best. Delivery service was really first class, text messages notifications and a very punctual delivery. The Tempur mattress is superb and I cannot fault the service we received.

Great service and fantastic staff. Really happy with my purchase. Thanks guys