Great staff and great mattress thank you. So nice to get away from memory foam at last. The plastic wrapping was really dirty and made a bit of a mess getting it up the stairs but that's presumably... See more
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See what reviewers are saying
Delivery and collection of old mattress went like clockwork. Lovely comfortable bed although haven’t noticed the ‘ice’ part yet, probably down to the weather!
Mel was fantastic, really helpful even though we came in twenty minutes to closing... she couldn't have been more patient and informative. We ended up confirming the order then and there. She offered... See more
Great service in the store, and delivery as well. Completely faultless. All staff were really friendly, and answered every question we had. Delivery drivers were very friendly, and careful bringing th... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bognor Regis Retail Park, PO22 9TR, Bognor Regis, United Kingdom
- 01243963510
4.8
Excellent
282 reviews
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Efficiency of the transaction
31 August 2023
Great service and friendly staff
Great service and friendly staff. Product advice was spot on.
12 August 2023
Good all-round experience with dreams
Great customer focused sales assistance, very professional delivery team and finally a great mattress
28 August 2023
grFine peopleeat helpful staff both in-store and…
great helpful staff both in-store and delivery
11 August 2023
The staff in the shop and the delivery…
The staff in the shop and the delivery drivers were very pleasant and helpful.
12 August 2023
First class service
First class service, Thomas was very attentive and recognised our requirements.Delivered on time . Very happy with the mattress.
12 August 2023
Entered the store and was greeted by…
Entered the store and was greeted by member of staff timi who was very helpful and made the whole experience very easy was offered a drink while she was very knowledgeable about items in the store
5 August 2023
The attention & knowledge of the staff.
4 August 2023
Amazing customer service
Amazing customer service.
All staff in bognor branch are very knowledge on there products couldn't wish for more helpful staff.
The delivery process was very smoothly done. They removed the old bed installed the new one and the whole experience was excellent
21 July 2023
Great new mattres...wow at last !!
fantastic choice of all the bedding you would need.Knowlegable & so polite & helpful staff, Tea or coffee offered.
17 July 2023
Unprompted review
Really good service from start to…
Really good service from start to finish. Team were fantastic in the showroom and really supported us.
13 July 2023
5 stars for Tom
Tom was amazing with delivering the best customer service. We love our new bed and mattress.
19 June 2023
Great service very helpful and friendly…
Great service very helpful and friendly delivery in time with phone call Day before 10/10👍
5 July 2023
Bed is very comfortable
14 June 2023
We had great advice when we visited…
We had great advice when we visited dreams Bognor Regis, we bought a new mattress & pillows all delivered on time great product price & service.
13 June 2023
Very helpful and patient
Timea at the Bognor store was very helpful and knowledgeable, and spent a lot of time helping with my order - even missing lunch. The sleep match machine was really insightful and I look forward to receiving my new mattress in a few days.
10 June 2023
Unprompted review
Great service
Helpful, friendly staff in store. (Even rang to check that we had ordered the correct mattress based on a conversation we had had whilst choosing) Polite delivery drivers
7 June 2023
We popped into the local Dreams store…
We popped into the local Dreams store just to look at a new mattress. Chris, sales, was very helpful, answered all of our questions and, although we took over 2 hours to decide we did not feel pressurised into purchasing.
4 June 2023
Unprompted review
Excellent customer service from start…
Excellent customer service from start to finish, beatififul mattress too
30 May 2023
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