Dreams - Bradford Reviews 

167
TrustScore 4.5 out of 5

4.7

Unit 16B Forster Square Retail Park, BD1 4AG Bradford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really good customer service by Uzair I think he was called at the Bradford Forster Square. Very good knowledge about all the products and gave us the right pillows for us to purchase. Will be going b... See more

Rated 5 out of 5 stars

The customer service rep who assisted us with a sleep mobility bed were very knowlegdable and offered tea several times throughout our tome at the store. Russell and Mark who delivered the bed were ve... See more

Rated 4 out of 5 stars

Got a mattress from here we ended up with the Gb paralypic one sales lady was great she explained everything Great price got blagged into buying 2 pillows at £150 each 🫣 my hubby cant use his its... See more

Rated 5 out of 5 stars

Really don’t have much to fault here. Ordered a bed with no fuss, delivered within a week, great communications and efficient delivery service with friendly drivers. The bed itself is of good quality... See more


Company details

  1. #44 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 16B Forster Square Retail Park, BD1 4AG, Bradford, United Kingdom

  • 01274397985

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.7

All reviews

(167)

14,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Property damage

Order number:353A007148 Purchased a very expensive mattress instore, when this was delivered our brand new bannister was nearly ripped off the wall causing considerable damage. The delivery men tried getting out without saying anything but luckily my husband caught them.
After speaking to the complaints manager we were informed it was our duty of care to get it fixed, we would have to get quotes for it fixing and encouraged us to contact ombudsman as any compensation would be hard to get. We are utterly appalled by his attitude and obviously cancelled the order. I would never recommend this company.

15 September 2022
Unprompted review
Dreams - Bradford logo

Reply from Dreams - Bradford

Good Morning Natalie,
I am sorry to hear of the issues with the delivery.
Unfortunately you have not left any details so I was not able to locate your order so I have used the find reviewer tool. If you could please use this to enter your details so I can then look into this for you.
I hope to hear from you soon
Kind Regards
Leanne

Rated 5 out of 5 stars

Dreams Bradford …

Went into Dreams Bradford as we wanted help selecting a new bed and mattress (having bought a mattress a year earlier elsewhere & lived to regret it - expensive mistake)
The staff in Dreams were very friendly and helpful. We used the "Sleep match" comfort checker which assesses the correct types of mattress for you. Then having reduced the vast selection (which can be a bit daunting) down we were expertly guided round the best options trying each to compare. The staff were all so lovely. Amindh looked after us expertly and left us confident we had made the right decision this time

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Would highly recommend 5*

I would highly recommend Dreams beds with a 5* recommendation. All the information is available online. Very well made mattress and very good value. Delivery guys were very polite and on time and respected me and my house at all times. Would highly recommend. Thank you for a great and stress free experience. 😊

3 July 2022
Unprompted review
Rated 5 out of 5 stars

From ordering my mattress to it being…

From ordering my mattress to it being delivered I had quite a few emails with the progress. The young lady in the shop in Bradford was very polite and helpful. The young man who helped deliver my mattress was also very polite and explained what to do in the next few months. I would not hesitate to go back to Dreams when I need anything else

11 June 2022
Unprompted review
Rated 5 out of 5 stars

Had a really good experience at Dreams…

Had a really good experience at Dreams Bradford Foster square. Rob spent over an hour with us looking at different options and talking us through different bed structures. He printed us out a quote and not pushy at all! He was very patient with us and because of his positive attitude and support we went back the next day and purchased our bed and furniture. The next day wasn’t an easy one either as we discussed more options and Rob was very accommodating! Thanks Rob for the support !!
We also got an extra discount!

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful and knowledgeable staff. I have multiple sclerosis and movement is difficult, so wanted to purchase adjustable bed to help. Aminah gave me good advice on the different bed frames, and appropriate mattresses without being pushy. I'm waiting for delivery, booked for a couple of weeks... really excited to have new bed!

22 May 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service Bradford store!

We popped into the Bradford store yesterday to look at mattresses. We ended up purchasing a great mattress after using the sleepmatch machine. Aqsa was extremely friendly and knowledgeable about the mattresses we were looking at. She offered us drinks and ensured that our customer service experience was 5*! Aqsa is an asset to your Bradford branch.

13 March 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service and attentive staff

Brilliant service and attentive staff. Not pushed to buy, viewed one day, made decision over night and returned following day to make sure, and then made purchase. Delivery and assembly great. Very respectful and polite and took all the rubbish away. No mess for me to clean up.

29 December 2021
Unprompted review

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