I was very pleased with how your staff heip in deciding the best options for my needs to get within my budget. I felt very comfortable,and the banter I shared with Anne and your manager and would be... See more
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It was a fantastic service from start to finish. James knew everything about all of the beds and that made it easy to decide which one was for us. Delivery was arranged for a day of our choic... See more
We felt comfortable when we went into Dreams in Braintree Village. We did not feel pressured to buy but were shown the different options available. It was a safe environment and all hygiene measures... See more
I been in Braintree store. Always i buy linen and mattress there. February 14 i boughs a Mattress Master guild 5400. Mattress topper. We received the delivery yesterday. Excellent service arrived on... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Freeport Retail Park, CM77 8YH, Braintree, United Kingdom
- 01376748178
4.8
Excellent
239 reviews
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Great service
Great service not too pushy and really helpful. Ended up with a great product that was delivered on time and respectfully for our property and the old mattress taken away
10 August 2024
Excellent service from showroom to delivery
The sales lady who helped us was excellent. The delivery went extremely well, and after two weeks I am delighted with my new Dreams mattress.
23 August 2024
Service with a Smile.
Really happy with the service me and my husband received from Kyle at the Braintree Branch. He was quick to recommend the right mattress for my husband who suffers with lower back pain. We are looking forward to receiving our Amersham mattress and would definitely recommend Dreams for the friendly and knowledgeable service we received.
19 August 2024
Unprompted review
I got a new mattress for my son
I got a new mattress for my son.
When it was delivered I was asked if I wanted it taken upstairs, but I got them leave it downstairs in the hallway.
18 August 2024
We had excellent service from the lady
We had excellent service from the lady in Dreams her knowledge was brilliant. The bed that we have is very comfortable. Our Grandson has now brought a bed for his new home with our recommendation.
11 August 2024
Visited today with my mother in search…
Visited today with my mother in search for new mattress, a couple of weeks ago I popped in and was advised to use the mattress checker to determine correct mattress. Have to say the service was first class, Kyle was understanding and sensitive to my mother's needs, he was considerate and offered good suggestions and gave us water. Outcome, sale made, two pillows thrown in, mattress protector but have to say we were not rushed, time to think about purchase (no pressure for a sale), and social approach by employees was really positive. Thank you Kyle and Dreams team, my mother will await her deliver knowing if any problems she can come back. Great outcome for all.
12 August 2024
Unprompted review
FRIENDLY CUSTOMER SERVICE
Friendly customer service. I was offered a cup of coffee and my wife was given water which she asked for. The store is clean and the display of beds is excellent. Good choice of bed ,can't wait to lie on my bed every night. Highly recommended. William.
19 July 2024
Unprompted review
All the people I spoke to were very…
All the people I spoke to were very friendly and professional
26 July 2024
Excellent customer service at the store…
Excellent customer service at the store very friendly and caring staff
Delivery was prompt and the delivery people were again friendly and professional
26 July 2024
Mattress for Son
This mattress was for my son. He has reported that he is very comfortable and happy with the new mattress.
20 July 2024
Great store
All the staff were friendly helpful and knowledgeable about their products and service. Very straightforward to bud our bed, mattress and arrange delivery.
20 July 2024
Unprompted review
Superb from ordering to delivery (shame…
Superb from ordering to delivery (shame had to wait 11 weeks for delivery) pleased with end result
19 July 2024
Great choice of beds and they narrow it…
Great choice of beds and they narrow it down to your specific needs. Very courteous, professional, friendly staff. I am really happy with my new bed.
16 July 2024
The advice and support.
The advice, assistance and the opportunity to test the mattress ourselves was really helpful. We have made the right decision as the mattress is so comfortable for us both. This is so important as we have significant disabilities which means a comfortable, supportive and robust mattress is essential. Plus the pillows are great too. The lady who assisted us was so supportive, friendly and there was no pressure. We enjoyed the experience and have recommended you to our family and friends. Thank you Dreams for your excellent service.
16 May 2024
Hayley in the branch was very helpful…
Hayley in the branch was very helpful and professional
29 June 2024
May use AI-assist with repliesRead more
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My old bed was taken away with no…
My old bed was taken away with no problems and the new bed was installed also with no problems. The 2 guys were friendly and polite.
I have had my bed for 2 weeks now and all is well. I am sleeping well and the mattress suits me.
The whole experience with Dreams has been excellent from the start when I visited the shop To the finish.
21 June 2024
Reply from Dreams - Braintree
Good afternoon Pamela,
Thank you so much for your lovely feedback.
I am happy to hear that you were delighted with the service you received.
I have sent you an email so you can contact me directly if you do require any assistance.
Many thanks,
Kishan
Stress free and reliable.…
Dreams kept me informed from ordering to delivery and did it in a cheerful and helpful way.
2 June 2024
Braintree Essex Near location and excellent customer…
Near location and excellent customer service by staff who were nearby if we had questions and answered all question clearly without pressure you have a very professional sales team
31 May 2024
Great experience
Helpful staff in the shop who helped me find the right mattress for me at a good price.
Delivery staff were friendly, helpful, and wore overshoes.
The mattress is good quality.
3 May 2024
Straight forward and reliable
Dreams were excellent to deal with from start to finish.
Great help and knowledge in store and the mattress arrived quickly and when they said it would. Nothing to worry about at all.
11 May 2024
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