Broadstairs Dreams staff were very welcoming, quite thorough and patient. I came in not knowing really what I needed. The manager came over with a smile and some questions and steered me over to the... See more
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My friend came with me to help me find a new mattress. We walked all around the shop and a young lady (staff) asked if she could help us with anything, but at that time we were just looking. Then we... See more
Today, we were seen by Linda, she was fantastic, helped me and my wife choose the matress which meets both our needs. She helped us with new pillows too. Linda was very good with our children keeping... See more
Lorraine was really professional and guided us to on the right mattress to make our decision. We wouldn’t have purchased if it wasn't for Lorraine’s help.
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westwood Retail park, CT10 2RQ, Broadstairs, United Kingdom
- 01843317034
4.9
Excellent
223 reviews
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Matched to my dream mattress
I visited the store with my daughter and a very helpful lady explained about the sleep machine then all about the makeup of the different mattresses. I went back the next day with my husband so we could be matched to a mattress that was good for both of us. Again, a v knowledgeable lady explained the differences in the mattresses. At no point were we hurried. No one hovered over us and there was no hard sell
3 July 2023
Unprompted review
Terrific customer service right up to delivery.
Customer friendly and attention to detail coupled with friendly and knowledgeable staff.
15 June 2023
We went to the store in Westwood cross…
We went to the store in Westwood cross and were looked after by Mark.
He was very helpful , not pushy and persuaded us to spend more than we expected!
We are very happy with our tempur mattress and my back ache has gone as Mark predicted.
Overall a great experience
Thank you
30 May 2023
Excellent customer service
Excellent customer service, speedy delivery and wonderful mattress
10 June 2023
My beautiful BEDI purchased the ottoman base for my…
I purchased the ottoman base for my double mattress which came from Dreams and nd the difference was remarkable. I just want to be in bed.
31 May 2023
Cured my backache
All parts of the service was great. The sales team spent a lot of time in ensuring we got the product we wanted. Everything was quite clear and they followed through with accurate delivery time. The delivery guys were efficient and friendly. They cleared up after themselves and left the bedroom in a clean a tidy state.
16 April 2023
Fantastic delivery drivers bed and…
Fantastic delivery drivers bed and matress taken up to the bedroom
Informed all the way through to the delivery date . Delivery driver phoned us to say he was 5 mins away on the date bed and matress was due.Easy to use web site Thankyou Dreams bed and matress perfect
6 May 2023
Helpful
Helpful, knowledgeable and professional service. Value for money as I was able to purchase a high quality mattress and 60% reduction in price. Very happy with my visit o the Broadstairs store.
29 April 2023
Unprompted review
excellent service throughout from the…
excellent service throughout from the shop floor to deliveries.we were kept well informed.
polite and pleasant. this the 2nd time we have used dreams and if we make another years we will again
29 April 2023
Good choice of product. Excellent service.
Good choice of product. Friendly helpful salesman. Good price, quality product and prompt delivery. Delivery team were very good and informative
26 April 2023
Great mattress
Staff very helpful in selecting the right mattress for us. Delighted with the mattress, best sleep I have ever had
19 April 2023
Highly recommended
Highly recommended.
Great commnication, great delivery team, total care and tidyness.
17 March 2023
Good value and reasonably priced
25 March 2023
We had a great customer service
24 March 2023
Unprompted review
Staff were very helpful
Staff were very helpful, attentive, knowledgeable and professional
10 March 2023
Amazing customer service and brilliant…
Amazing customer service and brilliant patience. I want to thank Catalin for her support during the purchase. A great asset to the team. (Apologise if the spelling is incorrect)
9 March 2023
Great purchase
Really pleased with our bed, we ordered a super king & are so pleased we did. The fitters were great, conscientious and very quick to assemble the bed.
18 February 2023
Easy experience and friendly staff
2 March 2023
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