We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... See more
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Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... See more
"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantl... See more
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Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, CF83 3NL, Caerphilly, United Kingdom
- 02920023901
4.9
Excellent
314 reviews
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Reply from Dreams - Caerphilly
Good Afternoon Michael,
Thank you for taking the time to leave a review.
I am sorry that you were not happy with the cost of our disposal service.
Dreams so cost these fair as we then make sure that no part of your old bed or mattress ends up in landfill. We ensure all parts are either recycled or turned into green energy.
Many Thanks, Leanne
Sleepcomfy
18 April 2025
Best sleep in a very long time
19 April 2025
New bed
Bought a complete new bed from Caerphilly store... I cannot explain how helpful and pleasant the staff there were
The staff were very patient with my husband who asked lots of questions and with my grandson who was running around on our second visit
The bed was delivered and put up by 2 very pleasant men
It will take time for the new mattress to bed in but we are very happy with it and it was on sale which makes it even better
Well done Caerphilly Dreams you are all excellent
Thank you
18 April 2025
Great service from Alan at the…
Great service from Alan at the Caerphilly Store. Very helpful and no pressure to buy He made sure we understood what we needed great customer service!
28 March 2025
Great service with humour in the shop
Great service with humour in the shop. Efficient delivery.
23 March 2025
The salesman was very polite and…
The salesman was very polite and helpful and the delivery driver and mate were very helpful to my wife so a great experience allover
16 March 2025
Renewed our worn out mattress
Renewed our mattress , staff at dreams always very helpful
11 March 2025
Unprompted review
Great service and good value
I have no idea what I was looking for. Apart from a very comfortable, affordable bed. The assistant offered me choice of mattresses, explained what they were. Different types of headboards and colors got me a drink and let me use the lift because I am on oxygen. He was spot on with knowledge. I was really pleased with the service. I have used this store before and I will go back again if I need to for any other thing
5 March 2025
Unprompted review
Satisfied customers
From Deri's personality and knowledge in the store to the delivery men who brought our mattress we can only speak highly of your company. Well done, it has been a pleasure to buy from you.
17 February 2025
First of all I want to make an apology…
First of all I want to make an apology to the Manager Dreams of Caerphilly. I called him Robin, he's name is Richard sorry Richard.
Dreams deliver team Mo and Kevin, lovely people, happy to help me as I'm on my own, unwrapped the base and mattress, put it together, and the second mattress unwrapped place. Mo give me the instructions book, whilst telling me the best way to prepare the bed for best results and care. More and Kevin gave respect by using there slippers whilst carrying out the delivery kind happy, chatty good sence of humour, my kind, it was a pleasure Mo and Kevin to meet you both
19 February 2025
A great experience
A great experience. It was essential to be able to go and try before buying. The staff, in particular Alun, were really helpful and informative. He was also able to arrange disposal of the old bed for us. The new bed was pretty easy to put together and is very comfortable. We are really pleased and would recommend the store to others.
19 January 2025
Very attentive staff
15 February 2025
Very good service from the Lady at…
Very good service from the Lady at dreams in Caerphilly
Helped us by giving us what we needed
Good price
Well done
Thankyou
M & E
13 February 2025
Fantastic
Great experience in store very friendly staff, followed by excellent delivery team.
Highly recommend
9 February 2025
Great team.
Very knowledgeable gentleman who served us and when the delivery persons brought the bed in very helpful and courteous.
27 January 2025
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