Nick was the perfect salesman! Gentle mannered, approachable, patient and knowledgeable. We spent a good hour in store walking round with our test pillows trying to decide which mattress was right f... See more
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Everything. Listened to my problems. Made good suggestions. Confirmed by test bed. Also aware of my price considerations. Could not have asked for anything more. Real good old fashioned service.... See more
Absolutely Customer focused Staff both extremely friendly & helpful. Two Hot drinks were provided before we even got started. Evy in the Cambridge store gently guided me through the process in a frien... See more
We bought 2 bedframes and mattresses at Dreams Cambridge. Frances is very friendly and patient to give us good suggestions and let my family try different mattresses. We bought 2 king size Tempur at t... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 01223 353947
4.7
Excellent
282 reviews
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The staff in the Cambridge Store
The staff in the Cambridge Store, were really friendly they listened to what I was looking for and helped me to make an informed choice of mattress. The delivery chaps were super friendly and very helpful, tidy and respectful. Thank you
1 March 2025
Sophie was amazing
Sophie was amazing. Really helpful. Didn't push for a sale. Loved the mattress that showed me what mattress was the best for my sleep.. would definitely recommend
8 February 2025
The team were very helpful really nice…
The team were very helpful really nice service thankyou
7 March 2025
Absolutely Customer focused Staff.
Absolutely Customer focused Staff both extremely friendly & helpful. Two Hot drinks were provided before we even got started. Evy in the Cambridge store gently guided me through the process in a friendly & extremely knowledgeable manner to choosing my new Mattress. She provided all the options available within my requirements for comfort & budget. I ended up shortlisting two options & settled for another Tempur which I have had for the past 15 years, fabulous product & lasts a long time & none of this topper or hybrid mattresses. Thank you Evy for all of your excellent support & guidance, a pleasure doing business with you.
17 February 2025
Unprompted review
Tempur mattress
First of all, we were not overly impressed to be buying a new mattress only 3.5 years after our original TheraPur purchase - the sidewall collapsed and Dreams spent months telling us that it was an expected behaviour despite the fact they'd since changed all of their mattresses to include reinforced sidewalls.
We decided to go for a Tempur mattress. They're very expensive but after using it for approximately 2.5 months we're very happy with it. We've never had a memory foam mattress before so it does take some getting used to but it doesn't take too long.
The staff in the Cambridge store were helpful, explaining how the mattress firmness would be slightly different depending on the bed base you have so we were able to consider that when making a final decision.
All in all, pretty happy so far. Hopefully won't be buying a new mattress for a few years.
19 December 2024
Excellent and knowledgeable help to…
Excellent and knowledgeable help to purchase. No unwanted pressure to buy...but he was on hand if we needed help.
Professional and respected.
2 February 2025
Excellent customer service.
Excellent customer service.
Friendly and welcoming Evy gave us all we needed to know about products and offers. VERY happy with the purchase.
See you again.
Magda:)
28 January 2025
Unprompted review
Delivered on time
Delivered on time. Crew put onto the bed unwrapped it for us to check they removed old matteress before we signed off delivery ..very professional. Happy costomer
26 January 2025
Dreams Experience
The staff in the store are helpful and address my concerns patiently. The staff in the back office has helped to do the price guarantee refund promptly. The staff helped us to assemble our bed frame are friendly and accommodate our needs patiently.
14 January 2025
Really helpful and knowledgable staff…
Really helpful and knowledgable staff who made the whole process so much easier and quicker than I've experienced in this past!
22 January 2025
Unprompted review
Great quality bed and mattress
Great quality bed and mattress
Delivery and assembly perfect and friendly staff
Sales staff not too pushy
12 January 2025
Excellent service. Very good products.
Very helpful lady who was doing her internship on Saturday 7/12/24. Listened to our needs and guided us through very nice mattresses which suited our needs.
7 December 2024
Very helpful store staff even though…
Very helpful store staff even though the computer system was playing up. Arranged what I wanted efficiently and good delivery on time.
29 December 2024
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