Dreams Reviews 

113,435
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 13,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, offering informative advice without sales pressure. Many highlight the excellent product quality, especially the comfort and support of mattresses, which often exceed expectations. The delivery service is frequently noted for being smooth, on time, and well-communicated, with efficient and courteous teams who often assist with installation. However, a few people mentioned product quality concerns, such as mattress sagging or discoloration.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers find the product to be positive, with many praising the comfort and quality of mattresses and sofa... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting excellent in-store... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the comfort and quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We saw the assistant Clare at the Gilesgate branch twice, yesterday and today 10/07/26. She was professional, helpful, and very considerate of our needs. There was no hint of sales pressure from Clar... See more

Rated 5 out of 5 stars

Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more

Rated 5 out of 5 stars

20/6/27 it was a Dream at Edge Lane Liverpool!! Brilliant experience from beginning to end. Linda listened to our requests (I have a spinal problem) we went on the bed analyser, such fun and it gave... See more

Rated 5 out of 5 stars

The order for a new mattress went through without any issues. I was given regular updates and reminders prior to delivery. Delivery was on my requested day and time slot. The delivery guys, Walter and... See more


Company details

  1. #23 of 114 best companies in Bed shop
  2. #10 of 85 best companies in Bedding Shop
  3. #37 of 228 best companies in Bedroom furniture shop
  4. #16 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.8

Excellent

TrustScore 5 out of 5

113k reviews

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Asks customers to review

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4.8

All reviews

(113,435)

12,905 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Neal was very polite

We had Excellent service from Neal! He was knowledgeable, friendly and took the time to help us find the right mattress and bed that suited us quickly and easily! Thank you Neal

18 July 2026
Unprompted review
Rated 5 out of 5 stars

great experience

great experience. we were served by Raghuraj, who was friendly and had good knowledge on the products.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service in Wakefield

We visited the Wakefield store and purchased a new base and mattress from Amy. She was really lovely - very understanding of what we required and why. We felt that she was down to earth and didn’t put any pressure on us at all.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience choosing our bed…

Amazing experience choosing our bed with Ann. We tried the sleep match and narrowed it down to 2 mattresses which made choosing far simpler. Mattress protector free, everything explained clearly and great cup of tea. really positive shopping experience in a relaxed non pushy environment

definitely recommend

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Steven was lovely, he left us to look around and helped clarify the firmness ratings.
We have bought from Dreams before and would recommend.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Visited DREAMS today (Wolverhampton…

Visited DREAMS today (Wolverhampton branch)
We were greeted by Amrik, and I honestly couldn’t fault him. He took the time to explain the different mattresses and suggested we try the Sleepmatch machine, which was really helpful. He even brought us pillows to use while we tested the mattresses.
Once he had explained everything, he left us to take our time without any pressure, which we really appreciated. Despite there being some issues with a new PC system, Amrik remained professional, patient,
Thank you, Amrik!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Every happy with our customer service…

Every happy with our customer service from Jav at Bristol Dreams very chatty and helpful, made us feel at ease. We brought our mattress there precious year and came back for the bed frame even got us a cheeky discount on our bed for being an existing customer very happy.

18 July 2026
Unprompted review

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