We saw the assistant Clare at the Gilesgate branch twice, yesterday and today 10/07/26. She was professional, helpful, and very considerate of our needs. There was no hint of sales pressure from Clar... See more
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Company details
- #23 of 114 best companies in Bed shop
- #10 of 85 best companies in Bedding Shop
- #37 of 228 best companies in Bedroom furniture shop
- #16 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Neal was very polite
We had Excellent service from Neal! He was knowledgeable, friendly and took the time to help us find the right mattress and bed that suited us quickly and easily! Thank you Neal
great experience
great experience. we were served by Raghuraj, who was friendly and had good knowledge on the products.
The lady was absolutely fabulous and…
The lady was absolutely fabulous and friendly and easy to talk to
Helped by Ben and Taylor in the…
Helped by Ben and Taylor in the Huddersfield store, not pressured, just informed advice which is refreshing.
Great quick
Excellent service in Wakefield
We visited the Wakefield store and purchased a new base and mattress from Amy. She was really lovely - very understanding of what we required and why. We felt that she was down to earth and didn’t put any pressure on us at all.
Clair was lovely and great with having…
Clair was lovely and great with having a young child in store 👌
Great attentive service today
Solly in the Blackburn store was…
Solly in the Blackburn store was fantastic to deal with. Showed us a great range of mattresses until we found the perfect one. 5 star service. Highly recommend.
Fab service in store
Fab service in store, only came in for pillows and it was a very easy decision
Anna was amazing in the Hereford store
Anna was amazing in the Hereford store. I will be recommending her and the store to all my family and friends.
Amazing experience choosing our bed…
Amazing experience choosing our bed with Ann. We tried the sleep match and narrowed it down to 2 mattresses which made choosing far simpler. Mattress protector free, everything explained clearly and great cup of tea. really positive shopping experience in a relaxed non pushy environment
definitely recommend
Very helpful
Steven was lovely, he left us to look around and helped clarify the firmness ratings.
We have bought from Dreams before and would recommend.
Visited DREAMS today (Wolverhampton…
Visited DREAMS today (Wolverhampton branch)
We were greeted by Amrik, and I honestly couldn’t fault him. He took the time to explain the different mattresses and suggested we try the Sleepmatch machine, which was really helpful. He even brought us pillows to use while we tested the mattresses.
Once he had explained everything, he left us to take our time without any pressure, which we really appreciated. Despite there being some issues with a new PC system, Amrik remained professional, patient,
Thank you, Amrik!
Ryan at the Bury St Edmunds store was…
Ryan at the Bury St Edmunds store was extremely thorough. Explaining all our options and completing the sale very quickly.
Every happy with our customer service…
Every happy with our customer service from Jav at Bristol Dreams very chatty and helpful, made us feel at ease. We brought our mattress there precious year and came back for the bed frame even got us a cheeky discount on our bed for being an existing customer very happy.
Very easy to use website
Very easy to use website, good quality mattress, delivered very quickly and professionally
Stephen was great the ai system is…
Stephen was great the ai system is really useful
Steve and kieron at bournemouth store…
Steve and kieron at bournemouth store very helpful and friendly colleague helped out with our enquiry and sorted out our exchange
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