Dreams - Canterbury Reviews 

196
TrustScore 5 out of 5

4.9

Unit 2 The Former Pumping Station, CT1 3TT Canterbury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more

Rated 5 out of 5 stars

Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more

Rated 5 out of 5 stars

Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more

Rated 4 out of 5 stars

Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more


Company details

  1. #42 of 115 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom

  • 01227 379459

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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4.9

All reviews

(196)

14,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience
The sales assistant Saskia at Dreams Canterbury was very helpful good customer service in helping us choose our new mattress
Communication from Dreams was excellent
Delivery on time and delivery drivers were polite and helpful

26 September 2025
Rated 5 out of 5 stars

The gentlemen that delivered were very…

The gentlemen that delivered were very helpful and polite we followed their instructions about not using any bed linen for 2 hours. My husband is certainly getting a better night’s sleep thank you for your help in store and with the delivery.

20 September 2025
Rated 5 out of 5 stars

VERY HAPPY

The young man we delt to was very helpful and done everything to make sure we got what we needed and the mattress is very very comfy ..so happy with the whole experience...

18 September 2025
Rated 5 out of 5 stars

Great customer experience

Great warm welcome, shown how to use the bed choosing machine and then matched up with my ideal mattress. Frances was very kind and looked after me throughout my experience and my mattress was delivered in a couple of weeks right to my bedroom with the old one taken away. Very pleased with the product and noticed the difference in my sleep already!

7 September 2025
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, both in store at time of purchase and delivery of my sofa-bed.
Issy was friendly ,offer a drink, brought a pillow so I was able to test the one I liked and concluded the sale with ease. It was a fuss free shop.

19 August 2025
Rated 5 out of 5 stars

Our agent was knowledgeable and helpful…

Our agent was knowledgeable and helpful , the store was well laid out with a good selection of beds most of which were discounted by 20% . The store was clean and pleasant and unusually offered a toilet for customers. the coffee was freshly made. The store had the sleepmatch computer for narrowing down the choice of mattresses to meet our needs.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Don was incredible helpful, not at all pushy and could answer all our questions as well as explain the differences in all the mattresses simply.

18 July 2025
Rated 5 out of 5 stars

I was given the space to look around…

I was given the space to look around without being hassled, which is important to me I don’t like pushy staff. When I wanted the help, I was met with a smile and given lots of help. The whole experience was done without any stress to myself. The lady in question was knowledgeable and efficient.

27 June 2025
Rated 5 out of 5 stars

Beasa was excellent

Beasa was excellent and very professional. Helped us to pick out the right bed and frame for us. Very happy with the process, and everything was explained well.

Enjoyed trying out all the beds, and using the machine which suggested a mattress for us.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Best Customer Experience

We had fantastic service from the Dreams representative. She was very patient (it took us 3 visits to decided on our purchase). She took us through all the options within our budget and for our needs and made well informed suggestions. We had a great delivery experience as well. Our purchases arrived on time and look fab in the room. Thanks Dreams Canterbury.

24 May 2025

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