We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful over the phone when I rang to make enquires about getting a mattress for my 100 year old mother. Rang back next day and ordered over the phone - very helpful and positive.
Always very happy when we visit Dreams in Carlisle. Staff are always welcoming, helpful and informative. Feel at ease shopping and always leave happy. Great customer service.
Great attention received from Wayne and Charlotte. They made the sipping experience easy and enjoyable. Defo recommend dreams Carlisle. Staff friendly, free delivery service and great deals.
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 London Road Retail Park, CA1 2PD, Carlisle, United Kingdom
- 01228 586918
4.7
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful member of staff at point of…purchase
Helpful member of staff at point of purchase. Prompt delivery by polite chaps.
23 September 2023
They delivered on time
They delivered on time, the men who delivered the ottoman beds fitted them out very efficiently.
No problems!
2 August 2023
Choosing a mattress we are happy with…
Choosing a mattress we are happy with and the kindness & courtesy received by Lauren & Wayne the staff members
13 July 2023
Great service in the shop
Great service in the shop, delivered in the day we requested and two helpful guys put it together and were very polite and helpful.
Love the new bed and mattress very comfy. Well
done .
7 June 2023
Really nice lad served me and was…
Really nice lad served me and was informative without being pushy. He knew his stuff. A nice friendly person.
10 May 2023
Wooden single bed
Very good quality.Bed is made of good quality wood. The dimensions given on the website are real. Simple to assemble. Delivery on time. The team at the store was very helpful.I highly recommend.
6 May 2023
Excellent All Round
The purchase and delivery of our new mattress has been excellent throughout. The staff member in the store was very helpful and patient, allowing us time to arrive at our decision having suggested possible options initially. The purchase and order process was simple and straightforward.
Delivery was made on our chosen date and, as promised, we were given a two-hour delivery window on the day. Delivery was on time, with the old mattress removed, and the new one installed carefully. No worries about damage to doors, furniture or paintwork.
All round first class.
5 March 2023
Sleeping so much better
Ordering was easy and delivery tracked. On delivery the men brought the mattress through to bedroom for us. We wanted a firmer mattress for health reasons. Our choice was the right one and we are sleeping so much better. Would definitely recommend to family and friends.
2 March 2023
Very helpful and kept me informed re…
Very helpful and kept me informed re delivery throughout
25 February 2023
Delivered on time delivery team were…
Delivered on time delivery team were helpful and put the bed in the room for us.wore shoe covers and polite,
23 February 2023
We needed a mattress that was…
We needed a mattress that was specifically orientated to our back problems. We were offered a selection of mattresses to try, given time to assess each one, with no pressure from staff to make a hasty decision.
Overall a very positive experience and we are delighted with our final choice.
19 January 2023
Visited Dreams at Carlisle
Visited Dreams at Carlisle, to purchase a matteress. Knowledgeable staff, with a great range of products. Stress free purchase. We purchased a single mattress for our spare room. The lady who served us (sorry forgot her name, blond hair) was lovely. Purchasing was a stress free experience, thank you Carlisle.
10 February 2023
Unprompted review
Exceptional service great product would…
Exceptional service great product would definitely recommend a tempur mattress
12 February 2023
Knowledgeable staff
Knowledgeable staff,
Delivered within the time scale required
Cleaned up after assembly
16 January 2023
Very good from buying the bed (helping…
Very good from buying the bed (helping us to the bed assessment and trying all the beds) to the delivery, very helpful, friendly and professional. Would recommend.
10 December 2022
The staff were very friendly
The staff were very friendly, attentative and very knowledgeable, the whole experience was exceptional.
Thank you Dreams for helping us choose the right bed, we couldn’t have done it without you.
15 January 2023
Unprompted review
Just ordered a great bed on clearance
Just ordered a great bed on clearance! A lovely lady helped me from London called Ericka who is based at dreams/London. Amazing! Gave me great advice and not moving out till June and she’s pushed my deliver till April! What a star! Thank you!
12 January 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.