Visited the Carmarthen store. The store assistant advised us to try the Sleepmatch machine. It was really excellent as all the mattresses recommended for us by Sleepmatch were so comfortable and any o... See more
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Hoping sincerely my wife will sleep peacefully with as little pain as possible have greate assistance in sitting up when HAVEING coughing bouts every morning usually in early hrs withoute using muscle... See more
Visited the Carmarthen store last week, and were very ably assisted by Abi, who was able to answer all our questions, whilst giving us plenty of advice and enough time to test a number of mattresses.... See more
My son can't sleep on his new bed as it's so uncomfortable for him. Apparently we have to wait before we can getvit exchanged. It's unacceptable that the floor is more comfortable & we have to wai... See more
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Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Stephens Way, SA31 2BG, Carmarthen, United Kingdom
- 01267 611606
4.8
Excellent
145 reviews
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Lovely helpful staff
Allowed to browse the selection in my own time but when I needed help they were instantly available, offered me a pillow for a true test of the bed. Very pleasant staff.
12 May 2023
We went to Dreams because there is a bed trial system.
We went to Dreams because there is a local branch, and were very happy from the word go. The staff were friendly and helpful without being pushy. We knew what we wanted and were guided through the choices and process most efficiently.
15 April 2023
The staff at dreams from the store to…
The staff at dreams from the store to delivery are amazing and helpful and helped us find the right mattress for us.
8 April 2023
Great service
Really impressed with all staff at the Carmarthen branch. The help and advice I received resulted in a VERY comfortable mattress and new frame!
30 March 2023
Great service
Great service, no pressure and plenty of time to decide. Honest advice throughout buying a mattress and any other item relating to beds.
Second mattress bought over 10 years from Dreams.
You cant go wrong in visiting them. Give them a try.
21 February 2023
Unprompted review
Delivery and collection of old mattress…
Delivery and collection of old mattress was excellent. Mattress is very comfortable. Thank you.
9 February 2023
Fantastic service
Very helpful staff, lots of options and personalised recommendations.
1 February 2023
Unprompted review
Hoping sincerely my wife will sleep…
Hoping sincerely my wife will sleep peacefully with as little pain as possible have greate assistance in sitting up when HAVEING coughing bouts every morning usually in early hrs withoute using muscles which are already hurting this bed should help us immensely thank you for the guidance
2 January 2023
Unprompted review
Excellent service at the Carmarthen store
Visited the Carmarthen store. The store assistant advised us to try the Sleepmatch machine. It was really excellent as all the mattresses recommended for us by Sleepmatch were so comfortable and any of them would have been ideal for us, so it was just a matter of choosing any construction preferences (e.g. sprung, gel etc) and the price range. We also bought a new bed frame. Delivery due in just over 3 weeks and we chose to pay a bit extra for assembly. Really impressed with the service received.
31 December 2022
Unprompted review
Excellent service in store
Excellent service in store, helpful staff that enabled me to make the correct choice! The Tempur mattress is a delight to sleep on, wish we had met years ago. Secondly the bed frame will arrive next week to complete the transformation of my bedroom. Thank you Dreams.
13 November 2022
Unprompted review
An assistant who listened to our…
An assistant who listened to our requirements and used their experience to help us make a decision.
26 September 2022
Unprompted review
Sleep match was brilliant
Sleep match was brilliant, help secure the bed we need
7 October 2022
Unprompted review
Carmarthen branch
We visited the Carmarthen branch and greeted by Kelly who was very pleasant and understood our specufic needs (we live in a barn conversion and are always hot in bed - we have a 4 togg duvet even in winter)
Kelly showed us around our matched beds and husband and myself decided on the Tempura. Now looking forward to a good night sleep as soon as the bed arrive.
31 August 2022
Unprompted review
Good.
We went to Dreams to buy a mattress, we didn't really know what type we were looking for. We had an assistant who was very helpful and took us through the options. We used the system that checks on what position we slept and it picked 3 different mattresses for us to try. We tried the 3 and a couple of other types too, in the end we chose a Tempur mattress.
With our mattress we had 2 free pillows made from the Tempur material which is very nice.
The delivery was quick and the delivery drivers fitted the new mattress efficiently.
After a few weeks using the mattress we have found it firm and it moulds well giving support at all times. The only one downside is that eventhough we have the CoolTouch Elite mattress it does heat up during the night making for an uncomfortable sleep at times.
Overall our experience of Dreams is very good so far. The staff we have come into contact gave good service.
4 August 2022
Unprompted review
Straightforward ordering and friendly staff
Found the process of ordering over the phone very easy staff very friendly and delivery arrived as promised a few days later couldn't be happier
24 June 2022
Unprompted review
The Best in the West
The Best in the West. Dreams surpassed their immediate rivals in Carmarthen, was extremely helpful, very knowledgeable, and friendly staff. Jenny was a joy to deal with, and very polite. Her professionalism was clear to see from the moment we entered the store. I feel very confident of a good night's sleep. Thank you Jenny and Dreams.
20 June 2022
Unprompted review
We were offered great advice
We were offered great advice, and an abundance of information. Lee was friendly and professional and never made me feel pressured or rushed. I'm confident i have chosen the correct matress for me. A great experience, thanks Dreams and Lee
8 June 2022
Unprompted review
Excellent service from the moment we…
Excellent service from the moment we entered the shop. Was given advice re our medical problems and no pressure on our choice. Since buying our mattress we have had comfortable nights. Wish we had shopped there first. Staff were excellent and delivery was excellent. Highly recommend
28 May 2022
Unprompted review
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