Amazing service from Deen very nice funny and helpful man really know his job he introduced a variety of mattresses for us and really help us to decide what we really need thank you.
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See what reviewers are saying
Brilliant experience from start to finish, sales reps were great in store. I chose a mattress after doing an assessment on the bed-machine, was offered hot chocolate in store. Bought my bed, and it c... See more
Absolutely great experience delivery on time built in less than half hour with tv fitted aswell no mess all boxes taken with them and shown how to use bed and tv. Best purchase ever nonore night pain... See more
Great instore experience at the Charlton store - sales person knowledgeable and attentive. Bed delivered within scheduled timeframe and quickly assembled by the deliver crew. So far so good enjoying... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stone Lake Retail Park, SE7 8LU, Charlton, United Kingdom
- 02083 050280
4.8
Excellent
213 reviews
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Excellent service
Sales woman was so friendly & couldn’t have helped me more. She helped with everything I needed to know . Very happy with my experience.
3 February 2024
Great staff
All the staff were very attentive and helpful and helped to find the correct mattress for our needs,
29 July 2024
Friendly reminder from staff.
Punctual delivery. Friendly reminder from staff about initial treatment of mattress.
26 July 2024
Very comfortable mattress but a bit…
Very comfortable mattress but a bit pricey. You can get same or better quality for less money, but I can't complain, is a really good mattress.
Apart from that, the person who attend us was very professional and polite, and he got us a discount for the mattress which we appreciated it.
25 July 2024
Perfect service
Had visited one other store before visiting g the Charlton Dreams store. We were looking for a high quality bed and we’re happy with the higher end dejection in store. I do not respond well to high pressure selling (as in pre ious store) so to be left to wander and after some time asked if we had any questions and we would we like a coffee was perfect service (for us). Grace looked after us and was super knowledgeable about the product and its construction and the general principles of good sleep and was able to answer all our questions and offer additional helpful advice. The transaction was also professional and supported by the friendly and helpful store manager. For us Grace was the perfect sales support for a big and important purchase. Thanks.
23 June 2024
Wow so comfy!
16 June 2024
First class service
From start to finish the service and delivery of my bed was first class could not fault dreams beds
19 May 2024
Salesperson (Nicholas) was very…
Salesperson (Nicholas) was very welcoming and knowledgeable. He explained my options to me and explained the Sleepmatch procedure which allowed me to find the right level of comfort from the mattress. I was given a drink whilst making my purchase and had a pleasant overall experience buying my new mattress and bed base.
6 May 2024
Unprompted review
Delivery came on time and I had the…
Delivery came on time and I had the most pleasant and helpful assembly guys. Top notch bed and mattress.
19 May 2024
A great mattress I got the extra firm…
A great mattress I got the extra firm and is very comfortable!
6 May 2024
I really have nothing bad to say about…
I really have nothing bad to say about dreams, from the moment we walked in to the store, we was made very welcome with a friendly and polite sales person to the moment our product was delivered by very friendly delivery team, we are very happy with our beautiful purchase, would definitely recommend dreams, 5 stars..
4 May 2024
Customer focus
Customer focus, attentiveness, technical knowledge and store environment.
Really good experience and range of options available
30 April 2024
Unprompted review
Amazing feels like heaven
6 April 2024
Efficient.
Friendly, relaxed and helpful staff.
Accurate and quick ordering service, all components correct, with pick up and recycling of old mattress and base.
Competitive pricing and offers.
24 March 2024
Good customer service in the shop,and a…
Good customer service in the shop,and a good delivery service ,product arrived on date booked,delivery drivers were polite and efficient.
21 March 2024
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