Staff were absolutely amazing, so helpful, we having been using this store for over 10 years now. Loved the mattress testing machine. Delivery & assembly was quick and efficient. We visited oth... See more
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See what reviewers are saying
Very helpful helping me find a new bed that was suitable for my needs . Bed arrived on tine delivery men were professional and friendly done a great job taking my old bed away and put together my new... See more
We were served by the store manager and she was fantastic. We used the bed simulator thing and then tried about 5 different mattresses and for each one the store manager gave us the context of what t... See more
Lynn was an absolute star! We found our perfect mattress with such ease all because of Lynn's knowledge and patience! We've never felt so welcome and there was no pressure to purchase anything, we... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1e Riverside Retail Park, CM1 1AN, Chelmsford, United Kingdom
- 01245 252009
4.8
Excellent
267 reviews
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Fulfilling dreams
Dreams have been amazing, from start to finish. The sales person was amazing probably one of the best salesman I have met. He was genuine and listened to what we required and we got the perfect, bed mattress and pillows :)
The delivery team were professional and put the bed together in no time at all.
It was the perfect transaction :)
27 October 2023
The service was excellent and the…
The service was excellent and the salesperson listened to my needs
13 October 2023
Very professional service from walking…
Very professional service from walking into the shop right through to delivery. I can’t fault a single thing
7 October 2023
I had a good shopping experience in…
I had a good shopping experience in store being looked after very well by an experienced and friendly assistant. It was easy to choose what I wanted. The bed arrived on time and was put together by a great team who were quick and efficient leaving no mess.
2 October 2023
Unique products at good price…
Visit to this company reveals exceptional customer service that is second to none.
Their products are quality and durable. It is money well spent.
Many thanks for the excellent work.
20 September 2023
The salesperson was very knowledgeable…
The salesperson was very knowledgeable and extremely pleasant. I WOULD absolutely recommend Dreams .
2 October 2023
The mattress is great
The mattress is great and we are getting a good nights sleep.
My partner was telling me that he has hardly any pain in his back now
30 September 2023
It was a perfect shopping experience
It was an enjoyable experience I was greeted by Lyn who explained about the assessment bed which I then used while she got me a cup of coffee. I chose the second mattress I tried and then we sorted the paperwork. Everything was explained to me about delivery, recycling the old mattress, insurance etc and I left the shop with my mattress cover I was completely satisfied with the whole experience. The delivery was on time, efficient and painless.
20 August 2023
Excellent service
Excellent service. Provided lots of information to help make our choice.
22 September 2023
Unprompted review
From walking into the store to delivery…
From walking into the store to delivery everything was perfect.
17 August 2023
A team that are a credit to their employershingan always say.
The staff were pleasant, well trained and knowledgeable. It was just a good experience. That is the shop staff, the delivery team were also very good, on time, pleasant and
Quick. All in all very good experience.
.
.
16 August 2023
Lovely mattress
Lovely mattress, helpful staff, pleasant shopping experience
14 August 2023
Unprompted review
sales lady helpful and delivery/return…
sales lady helpful and delivery/return went perfect
4 August 2023
Bed purchase
Just simply the fact that we were looked after professionals. Brilliant staff
22 July 2023
A very satisfying experience.
Everything went smoothly as I expected it to be from visiting the store to delivering and assembling the bed.
7 July 2023
Customer service is great at Chelmsford…
Customer service is great at Chelmsford Riverside retail park
17 June 2023
From start to finish the customer…
From start to finish the customer service was amazing.
17 June 2023
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