Dreams - Chippenham Reviews 

153
TrustScore 5 out of 5

4.9

Hathaway Retail Park, SN15 1JG Chippenham, GB


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Rated 5 out of 5 stars

This is our second mattress bought from Dreams in Chippenham, Wiltshire. We were helped by professional and informative staff who had full knowledge of the products they were selling. Our staff memb... See more

Rated 5 out of 5 stars

From the moment we walked in to completing our order Kieran from the Chippenham store made it really easy. We’ve needed to buy a new mattress for a while now and have been putting it off as I have no... See more

Rated 5 out of 5 stars

Loved the sleep system in fact would have happily taken it home. Narrowed down our search based on our requirements and ultimately chose a medium memory foam mattress. Took a week or so for me to get... See more

Rated 3 out of 5 stars

Showroom staff were great. Delivery men were very picky about bringing the bed up to our bedroom (though they eventually did). My wife likes the comfort of the mattress, I am less enthusiastic. PS... See more

Company replied


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Hathaway Retail Park, SN15 1JG, Chippenham, United Kingdom

  • 01249 655987

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery

Bed came on time. Paid for construction and the guys built the bed in 20 minutes, much faster thsn I'd have been sleeping to fonit I'm sure!

14 February 2023
Rated 5 out of 5 stars

Outstanding Customer Service!

From the moment we walked in to completing our order Kieran from the Chippenham store made it really easy. We’ve needed to buy a new mattress for a while now and have been putting it off as I have no idea what I need or wanted. Kieran listened to us and talked us through a number of opinions. We decided on one and I couldn’t be happier with our purchase. I’m completely put at ease with the comfort guarantee and he even found a pillow that fit our budget aswell.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Lovely mattress

Loved the sleep system in fact would have happily taken it home. Narrowed down our search based on our requirements and ultimately chose a medium memory foam mattress. Took a week or so for me to get used to it although my husband loved it from the first night, but really pleased. Excellent customer service and swift delivery.

22 January 2023
Rated 5 out of 5 stars

Great buying experience

Kieran at Dream Chippenham made the experience of finding a new mattress easy and quick. Tge sleep machine really helped narrow down our choices and Kieran’s knowledge of the different types of mattress really helped us make an informed decision.

11 February 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Have used this store previously and had good experience on both occasions, so would def. recommend. Dreams staff are friendly and very helpful, do not rush or push you into anything, listen to what you want or need and offer as much help and advice where possible. The only downside was that there was no disabled access to the first floor level, only stairs, but other than that, would def. recommend Dreams, they offer excellent products and good value for money.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Plenty of choice and the new machine.

Plenty of choice and the new machine to help find the best bed for you is fun, and apparently accurate! The bed it recommended is so comfortable and I sleep like a log on it! The staff were super friendly and helpful in the Chippenham branch.

28 December 2022
Rated 5 out of 5 stars

The Staff at the Chippenham branch

The Staff at the Chippenham branch - Charles and Rhianna - were extremely knowledgeable and helpful in refining my requirements by outlining the options to suit my needs. A very professional service

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Absolute STARS!!!!!! GO Chippenham Team!!

From the fist moment of entering the store, I have experienced nothing but helpfulness. Everything went so easy, only a small down payment, I could change delivery addresses and dates whenever I wanted and delivery was absolutely perfect. And last but not least, the purchase was an amazing hit! Great experiences all together. I will go back for a next purchase, no doubt about it!

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, prompt delivery from a great team. Very slick and professional. Highly recommended.

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Our store experience was exceptional!!

Our store experience was exceptional. The member of staff we saw was attentive, informative and friendly. Unlike other retail establishments we were not pushed towards a particular brand or product, instead we were guided through the options that suited our needs.

21 August 2022
Unprompted review
Rated 5 out of 5 stars

Chippenham store top assistance

Jenny, the store manager in Chippenham, was very helpful and knowledgeable. She started with the dream machine and from there she guided me through different mattresses and pillows until I found my perfect fit

17 August 2022
Unprompted review

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