The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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Very welcoming staff and atmosphere, Keana was extremely helpful and lovely and helped me find the perfect mattress within my budget :)
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... See more
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Tollgate Centre, CO3 8RG, Colchester, United Kingdom
- 01206 575352
4.8
Excellent
341 reviews
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Excellent service in Colchester branch
Excellent service in Colchester branch, very helpful, quick and efficient service from Amanda.
My bed was delivered on time with in the time slot I was given. The delivery drivers Daniel and Taylor were very polite and helpful. They even took their shoes off! Cleared up all rubbish and left my sons room tidy. Taylor explained how I should look after the mattress and the way I should lift up the bed etc. Great customer service from start to finish. Well done and thank you.
29 November 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
What an awful mattress
What an awful mattress! We tried the sleep machine and it recommended a Hyde and sleep firm mattress along with a few other options.
A few months down the line the mattress has dipped massively! We have had this mattress for 2 years now and will be replacing as it is just awful. Waking up everyday in pain. I believe Hyde and sleep is a mattress made by dreams. AVOID!!!
22 November 2024
Unprompted review
Reply from Dreams - Colchester
Good afternoon Jessica,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are experiencing an issue with your mattress.
In order to look into this matter in more detail, we have requested your order details via Trustpilot, and I hope to receive your order details soon.
Many thanks,
Kishan
Nice guys who brought mattress to house…
Nice guys who brought mattress to house nothing to much trouble!great guy in dreams shop Colchester!
16 November 2024
Highly recommend
Really thorough trials of mattresses to find right one for us. Delivery people were on time, quick and bed is wonderful.
9 November 2024
Robert
A really helpful salesman who was not pushy and tried sell you the most expensive mattress. Well done Robert
18 October 2024
very good day
26 October 2024
Disgusted/ compensation now offered
We are two elderly pensioners with health problems! We requested in the shop that our new bed was assembled and the packaging removed.
It was delivered to our bedroom but the guys refused to help us unpack or assemble they told us we had to do it ourselves!!!
I have emailed a complaint and been totally ignored!!!
I have just had a call and an apology and an offer of £85 to be credited to my account for the error and upset caused
25 October 2024
Reply from Dreams - Colchester
Good Afternoon Sue,
Thank you for taking the time to leave us your review.
I am very sorry to hear that your bed was not assembled on delivery, I have sent an email across to you so we can discuss the matter further.
I look forward to speaking with you soon.
Kind Regards,
Faye
Sales assistant knew all about the products…
Sales assistant knew all about the products, extremely helpful and not pushy for a sale. Once purchased arrived as planned by very careful and polite delivery team.
19 October 2024
Obviously delivered an item that has either been returned or not in original packaging
Got our delivery of our new mattress to find that there was black marks on the corners of the mattress which leads me to strongly suspect that this mattress has been returned and repackaged. It's not too much to expect that when you buy new you get new. I know they have a 100 night sleep trial but if this is a returned item I don't want it.
5 October 2024
Unprompted review
Reply from Dreams - Colchester
Good Morning Colin,
Thank you for the time to leave your review.
I am sorry to hear of the marks on your new mattress.
Unfortunately you have not let your order information so I have not been able to locate your order to look into this.
I have used the find review tool so I can help you. As soon as I have your information I will look into this for you.
Kind Regards, Leanne
Excellent
Eve was fantastic when I came into store and was really helpful with finding what I needed. The ordering an delivery process was very smooth
6 September 2024
Great and friendly service and…
Great and friendly service and delivered on time by two very helpful guys.
10 September 2024
Great service in the store and speedy…
Great service in the store and speedy delivery.
15 September 2024
The staff were very helpful and…
The staff were very helpful and pleasant,
The product arrived on time ,
So what's not to like 👍🏻
7 September 2024
Excellent service
Excellent service, message before the day and call prior deliver to minimize waiting time.
Deliverman is polite
Product quality is good
6 September 2024
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