i did not experience any problems. The delivery was on time and the delivery gents were polite and helpful when setting up the bed , removing the old one then tidying up after themselves. The bed is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I want to sing praises of Dreams, they have been so helpful to me and deserve a customer award for their services. I purchased a single adjustable bed, unfortunately I had difficulty getting in... See more
The young lad at dreams, think his name was Bradley, such a polite, helpful and knowledgeable lad, he was able to answer all our questions about the beds, sizes and mattresses, he urged us to try them... See more
Ordered the mattress as part of the Black Friday Sale. Waited almost 3 months to have it delivered (outside Dreams control). However, when I went in to pay the balance before delivery, the same mattr... See more
Company replied
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gatwick Road, RH10 9PQ, Crawley, United Kingdom
- 01293 613025
4.8
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic sales guy and delivered in 2…
Fantastic sales guy and delivered in 2 days. Polite serve throughout.
Thanks dreams
21 February 2025
Lovely bed very happy and staff where…
Lovely bed very happy and staff where great too 👍
23 February 2025
Very good professional service in the…
Very good professional service in the shop - Karen was very helpful.
Delivery arrived on time - plenty of updates from Matt and Gary who were friendly and extremely efficient.
Very impressed !
5 February 2025
Everyone was very helpful & friendly
Everyone was very helpful & friendly. New mattress is superb.
22 January 2025
Purchase was quick and easy
Purchase was quick and easy. Delivery turned up on time and as expected, driver was pleasant and courteous. The product itself is also very good, so I’m very happy overall.
7 February 2025
From start to finish had a great service Had very good customer care
Had very good customer care. Staff explained everything from the base to the mattress . Very pleasant delivery men & care was taken when putting the bed together
7 February 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First of all my name is Debbie Not LUCY…
First of all my name is Debbie Not LUCY I told the assistant in Dreams that Lucy was part of my email address, she wrote it down but it has not been changed. So until this is rectified I will not be using you again.
25 January 2025
Reply from Dreams - Crawley
Good afternoon Debbie,
Thank you for taking the time to leave us your feedback.
I am very sorry about this error made.
I tried to call you to discuss this in more detail but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
One thing to take lying down!
Mattress selected without any great difficulty and we had pleasant service from the assistant. We did wonder afterwards if we could have achieved a lower price online.
22 January 2025
Great experience.The staff were so…
Great experience.The staff were so helpful.
The bed is amazing…..don’t want to get up in the morning and can’t wait to go to bed
19 January 2025
The men were punctual.very polite and…
The men were punctual.very polite and pleasant ,and removed their shoes
18 January 2025
Great service love the sleep match
Really useful that we could go on the bed to be sleep matched to our mattress. Some great seasonal deals which made our decision easier. Great staff attention and very informative
29 December 2024
From start to finish excellent and the…
From start to finish excellent and the sales girl was fantastic and went beyond her role to make everything perfect ( she is at the Crawley store)
29 December 2024
Ordering in store was easy with…
Ordering in store was easy with Bradley.
Delivery great by Jamie
Very comfy bed.
Thank you
27 December 2024
Fast and easy installation
Fast and easy installation. I’ve not tried the bed yet as it’s in my spare bedroom.
27 December 2024
Highly Recommend Dreams in Crawley
Excellent service in the showroom. Very informative without forcing an opinion on ourselves.
When the bed was delivered and assembled for us - again excellent service
The bed we ordered was everything we expected and more.
15 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.