Bought new bed at Dreams Cwmbran, Friendly and knowledgeable staff who gave good advice (especially Jack) and made us feel welcome with offers of refreshments and asking if we needed help or... See more
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Excellent service. Good product range in store to try. Not rushed to decide. Sleep assessment machine most informative.not the cheapest store but trustworthy and knowledgeable. Interest free credit sa... See more
Good advice and choices available. Fair prices and deals. Told to choose payment method 7 days before delivery but this turned out to be more than the expected phone call advised. Delivered when expec... See more
Andy was so helpful, as was his colleague, in helping us tthrough all the permutations of mattresses, divans, headboard options and colours. Time was not a problem and we did not feel we were pressuri... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Cwmbran Retail Park, NP44 3JQ, Gwent, United Kingdom
- 01633 480899
4.9
Excellent
232 reviews
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Best decision!
My partner and I recently purchased an ottoman bed from dreams, which was an excellent decision. The customer service was excellent, the staffs were very friendly and helpful. The delivery process was also great, they provided a time slot the day before the delivery, and the delivery team called on the scheduled day to confirm their arrival time, which put me at ease. I no longer worry about whether the delivery company will be able to reach our home, as we’ve had issues before with previous providers who were unable to access our property due to the layout of our house. We are highly satisfied with our bed :))
18 November 2024
Unprompted review
Great matress and divan
Great matress and divan. Everything was delivered on time and I'm happy with the quality of sleep I'm getting.
17 November 2024
Staff very helpfull and pleasant
Staff very helpfull and pleasant. Howard finds bed very comfy and now sleeps sound.
1 November 2024
Very professional young assistant dealt…
Very professional young assistant dealt with us determine to type of bed/mattress which was delivered smack on time with 2 professional gentleman.
11 October 2024
Delivered on time
Delivered on time, positioned on bed, old mattress taken away. All in 10 minutes max!
25 September 2024
Both delivery men very helpful and…
Both delivery men very helpful and efficient, and polite.
27 September 2024
Staff helpful and polite
28 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went to Dreams Cwmbrân to purchase a…
Went to Dreams Cwmbrân to purchase a mattress for my pregnant partner and we arrived 40 minutes before closing. We went about our business knowing what type of mattress we wanted and trying to decide between two, then we had the unfortunate pleasure of meeting Lynn, who reminded us that the store closed in 30 minutes and maybe we needed more time to decide and should take a booklet and come back ( yes she wanted us out by 6pm to go home) I thought this was very unprofessional of her and not the type of customer service I would expect when looking to buy a mattress for nearly £2000.
We had already decided what mattress we wanted and told Lynn we like the Tempur mattress, when Lynn said I will sort you a good deal if you buy it today( yes I saw her eyes light up thinking i have a good sale here) so we thought great let’s do it and see what deal Lynn can do for us.
Well Lynn wasn’t telling the truth, all she could take off was the 10% that was already on the sale price and then decided she wanted to add on the £29.99 for Dreams to place the mattress in the room of our choice ( we didn’t ask for this) then tried to upsell and added on the topper for another £100 (again we didn’t ask for this). At this point I was not happy and just wanted to pay for the mattress and get out of there( yes with only the 10% discount on display sale price not the great deal Lynn was going to do for us)
Then when we had paid Lynn says I feel like I haven’t done anything for you really, let me see if I can get the mattress delivered to a room free of charge for you, no thanks Lynn we are done and want to be out of here.
If the mattress was a few hundred pound fair enough try to give us the extras, but when we have paid £1899 for a mattress at least throw the topper in for free as a thank you.
We might just cancel our order and find a different company, worst place ever. Do not buy from dreams Cwmbrân and don’t trust Lynn to do you a deal especially when it’s home time and she wants you out the door ASAP.
We have now cancelled our order, after we thought about it the rudeness from Lynn and the way we were made to feel unwelcome have made us cancel this order with immediate effect.
28 September 2024
Unprompted review
Reply from Dreams - Cwmbran
Good afternoon Anthony,
Thank you for leaving us your review.
I tried to call you using the number we have for you and spoke with your partner about this matter.
I am truly sorry for the service issues you have reported. I can assure you that these will be reviewed to ensure that they are addressed constructively.
Should you wish to speak with me directly, please feel free to email me and we can set up a call. My email address is KP25@dreams.co.uk.
Many thanks,
Kishan
Well the lady in dreams cwmbran…
Well the lady in dreams cwmbran certainly knows about beds it was her knowledge that my made all the difference she really made us feel comfortable purchasing our new mattress
28 September 2024
Very happy
Very happy from the moment we stepped foot in the store to having the mattress delivered.
21 September 2024
Really good service
15 September 2024
Dreams Cwmbran ⭐️⭐️⭐️⭐️⭐️
Really good, and helpful staff at Cwmbran, they couldn’t do enough for us 👌
14 September 2024
Staff in Dreams very helpful and…
Staff in Dreams very helpful and lovely…. Cannot fault. Delivery service was great and guys were helpful and on time. Delivery time for bed was 4 months… due to hold up with ships and piracy. This has been going on for centuries and would have been known on purchase day… 4 months is a long time to wait when your bed is broken.
16 August 2024
Excellent service
Excellent service, friendly and knowledgeable staff and my new mattress is a dream
21 July 2024
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