The service we received was very helpful from the moment we entered the shop to the moment we finished paying. Anthony was very attentive, informative and gave us the time we needed to make a decision... See more
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I along with my wife and daughter visited West Ealing Dreams’s Store bought bed, mattress and wardrobe served by a charming professional well trained staff called Mr Irfan. He was great, amazing won... See more
We were served by Mohit, who is a real asset to Dreams. Really polite, friendly and informative. We have purchased a Hyde and Sleep mattress and a king size bed, which were delivered within few days a... See more
I bought an elevating bed and mattress from 'Dreams' store in Ealing and my sleep has been best in years. The staff were polite and knowledgeable about the products, I was advised on everything I nee... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
96-122 Uxbridge Road, W13 8RB, Ealing, United Kingdom
- 02085 664419
4.5
Excellent
127 reviews
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Great service
Helpful, friendly and efficient service provided by staff at the West Ealing store and by the delivery team!
1 February 2025
Irfan it’s dealing with me it’s nice am happy with my bed
Am happy with my bed it’s good irfan dealing with me am happy for service
25 January 2025
Friendly staff and efficient job.
9 January 2025
Exceptionally good customer service.
9 January 2025
Excellent customer service in the…
Excellent customer service in the store, both colleagues were fantastic. Patience was shown throughout our visit and the manager ensured we had made the right choice. Couldn't recommend highly enough
29 December 2024
We had a fantastic experience at the…
We had a fantastic experience at the mattress shop, all thanks to Anthony. From the moment we walked in, he greeted us with a warm smile and made us feel right at home. He took the time to listen to our needs and preferences, guiding us through the various options available without any pressure.
His knowledge about the different types of mattresses was impressive, and he provided insightful recommendations that truly helped us make an informed decision. We appreciated how patient and attentive he was, answering all questions and ensuring we felt comfortable with our choice.
We also were offered beverages.
Thanks to Anthony, we found the perfect mattress that suits our needs perfectly, and we couldn't be happier! We highly recommend visiting this shop in West Ealing and asking for Anthony for an exceptional shopping experience.
Nasiba and Sylvia
28 December 2024
Unprompted review
My DREAM BED.
I went in-store to purchase a bed. The staff took me through how the bed functions which helped put more insight into my choice. I appreciate the patience.
The staff that delivered the bed came promptly, very professional. I am very much impressed with the service I received. Thank you so much.
12 December 2024
Amazing service was very friendly and…
Amazing service was very friendly and the bed is beautiful thank you dreams
22 December 2024
Great in store service from Ealing…
Great in store service from Ealing branch, Mohit super helpful & the bed is perfect
20 December 2024
The customer service I received from…
The customer service I received from your Ealing branch was fantastic
The salesman made my visit a Pleasure.
23 November 2024
New mattress - perfect!
Excellent service and the mattress is perfect. Only downside was having to wait 9 weeks after purchase.
17 November 2024
Mohit helped me enormously
Mohit helped me enormously. He went out of his way to show me the variety of beds and mattresses and to make sure I got exactly what I needed. I felt valued as a customer. It was a great experience and I would recommend Dreams if you are looking to buy a bed and mattress.
8 November 2024
Unprompted review
Lovely ottoman bed and great mattress
Lovely ottoman bed and great mattress. Service and communication from our local branch was excellent and the delivery and assembly guys were quick and polite. 10/10
8 November 2024
Absolutely great customer service (and bed and mattress too!)
We were served by Mohit, who is a real asset to Dreams. Really polite, friendly and informative. We have purchased a Hyde and Sleep mattress and a king size bed, which were delivered within few days and built for us. Couldn’t be happier with our purchase and with customer service - thank you so much!
26 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I'm not happy with the mattress
I'm not happy with the mattress, it didn't come with handles to move it.
However, dreams mattresses do come with them, I had one.
14 September 2024
Reply from Dreams - Ealing
Good afternoon Yelux,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear that the mattress you purchased is one that does not come with handles.
As discussed during our call, our exchange policy can help you in choosing a mattress that offers you the comfort you require and one that has handles.
I have sent you an email so you can let me know which mattress you would like to exchange to, and I hope to hear from you in the near future.
Many thanks,
Kishan
Nothing beats a new Mattress
Nothing beats a new Mattress
On time, no problems
Delivery guys were great. I can't get my partner out of bed always something about 10 more mins
23 August 2024
The delivery men were polite I was…
The delivery men were polite I was greated with smile I was happy and pleased with the services
26 July 2024
SleepHarmony very Firm mattress
Lovely firm and comfortable mattress, delivered on schedule. Thanks Dreams.
16 July 2024
Very helpful and good customer service
Very professional and helpful. I’m happy with my purchase.
13 July 2024
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